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Rated 5 out of 5 stars

Alena Narvskaya is a very professional and honest real estate agent, a pleasure to work with, i recommend her if you are looking to buy property in Asia

Rated 5 out of 5 stars

Since the very beginning when we touched base with Olga Levela she has assisted us in a pretty professional and friendly manner She has high knowledges of the business in every single area: constr... See more

Rated 1 out of 5 stars

The only time I saw a viable property listed on their site, it was unavailable. This happened every time. When I was told the property was unavailable, I was sent a series of awful new-builds instea... See more

Company replied

Rated 1 out of 5 stars

Not real brokers. They list real estate on their website that they have no affiliation with, while pretending they do. They put misleading and fake information up even for properties that are already... See more

Company replied

Company details

  1. Online Marketing Agency

Written by the company

Tranio — overseas property broker with a large international property catalogue: over 100,000 listings of property abroad for sale! Real estate prices from developers, owners, agencies – no mediators.


Contact info

3.6

Average

TrustScore 3.5 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Qualified and customer-oriented

Highly recommend Tranio and personally Alexandra Borisova. Alexandra quickly understood our requirements, set up a meeting with company's parthner in France (real estate agency) and Turkey (regarding the bank account opening). Alexandra responded to our questions and needs with prompt and detailed answers. With the help of Tranio we could understand better what is requied from us to reach our target. And I am confident we will come back to Tranio to collaborate in the future once we are ready.

15 March 2023
Unprompted review
Rated 5 out of 5 stars

I’d like to commend Ms Ella Markova and…

I’d like to commend Ms Ella Markova and her team for the excellent guidance given to me as a foreigner seeking to invest in Spain.

For weeks the team had given me excellent professional advice.

Although I did not eventually buy a property because I decided to stay in Norway, her guidance gave me a clear understanding of the real estate market in Barcelona.

In all this time, she was truly kind and gracious.

As a diplomat, I can recommend this firm and particularly Ms. Markova for other diplomats that I know who may be interested in Spain.

Sincerely,

Raul Dado
Minister and Deputy Chief of Mission
Philippine Embassy
Oslo, Philippines

19 February 2023
Unprompted review
Rated 5 out of 5 stars

This company has been very helpful and…

This company has been very helpful and honest from the beginning. I had purchased a house via another agency, which I have been regreful since then. However, with Tranio everything was clear, they were honest and punctual. They guided us all through the process.

30 January 2023
Unprompted review
Rated 5 out of 5 stars

Great service, very accommodating, very knowledgeable

Completed buying two units in Greece with Tranio. Process took 2 months start to finish. Best thing is that the agents (Alesia and Maria) laid out the steps and timelines during our first zoom call, and everything happened as they had briefed it. There were no surprises. All ran smoothly.

29 January 2023
Unprompted review
Rated 5 out of 5 stars

Positive experience buying a property in Turkey

I bought an apartment in Istanbul via Tranio and I was satisfied with the entire process - from preliminary discussions to showing options in Istanbul and helping to conclude a deal. I highly appreciate the work Maria and Yulia did in making this deal happen.

31 May 2022
Unprompted review
Rated 5 out of 5 stars

My experience is very positive

My experience is very positive. The deed didn’t close yet but my broker is doing her best to close it soon. She is very professional and prompt.

15 September 2022
Unprompted review
Tranio logo

Reply from Tranio

Dear Sherine, thank you for your response, hope the deal will close soon! We will do our best to make your purchase easy and pleasant.

Rated 5 out of 5 stars

Never regretted applying this agency

Never regretted applying this agency. I liked everything from the website to service. Really a time saver, they carefully listened to my wishes to the property and sent exactly what I asked for. I had lots of questions and they arranged a call with a local real estate agent, where I was answered everything in detail. We got property, really quick, with no issues. Recommend 100%

31 August 2022
Unprompted review
Rated 4 out of 5 stars

No Complaints

I had a fairly positive experience with Tranio. They are really just a broker for European agents however they did source and get back to me when they said they would and they put me in touch with realtors. Can't complain really.

8 June 2022
Unprompted review
Tranio logo

Reply from Tranio

Dear Timothy, thank you very much for your positive feedback, we are really happy to be helpful. Indeed, Tranio is an international real estate broker, we work all over the world and select only the best and reliable partners (agencies, developers, etc.) and acquaint our clients with them directly, free of charge.

Rated 1 out of 5 stars

Unprofessional, rude and not trustworthy

Through contact form I left my details along with query.
Soon someone contacted me on poor English. I was looking for villa in specific region. As citizen in the country of interest it is much easier for me to look for the property. I am doing this for my Canadian friend. My friend send me the screen shot of trion.com realestate add.
The listing on trion.com is fake and does not exist. I have all needed credentials from my friend to find her dream house.
I send the details, the description, as well as a budget to the agent.
The answer was rude and unprofessional.
I would strongly recommend to avoid this on line agency.
Completely waste of time and energy.

14 April 2022
Unprompted review
Tranio logo

Reply from Tranio

Dear Nataša,

We are sorry to see that you are dissatisfied with Tranio’s services.

Our customer support team has checked your request. According to our record, you were looking for a property not for yourself but for a client.

Under the contracts with property sellers, Tranio’s real estate consultants are allowed to disclose the sellers’ information only to clients directly. Any third parties cannot be provided with access to private property data.

We respect our business agreements and follow them thoroughly. We will be happy to proceed with your request and present the details on available properties in case you provide more details about the client.

Kind regards,
Tranio’s Customer Support Team

Rated 1 out of 5 stars

be careful!!!!

be careful!!!!! they seem to be more of a Russian scam than a real estate agency , they wanted to know how much cash I have , even before discussing the house listing ... don't give your informations .

3 December 2021
Unprompted review
Tranio logo

Reply from Tranio

Dear Dave, thank you for your feedback. Let me assure you that we are not a scam, Tranio is a real estate broker, we have closed more that 1500 deals since 2010 and you may find a lot of facts about our company on our website and in google.
When working with a buyer, we really ask a lot of personal question but we do that with an aim to provide a better service. Speaking about money, we ask this question to understand if you need a mortgage and in which amount. We help in obtaining bank loans thanks to our network of financial brokers.

Rated 5 out of 5 stars

Revision on my previous review

After my previous feedback, I was contacted by Marina from Tranio, who was very proactive and referred me to the agent in Spain. The agent herself is also very professional and answered my questions without any hesitations. I will definitely look forward working with Tranio and the recommended agent in the future!

17 November 2021
Unprompted review
Rated 1 out of 5 stars

Awful experience and waste of time!

Like most of people here, I had an awful experience with Tranio! We spoke with Eugenia after sending an inquiry for two properties and advised that have some questions about the process of buying real estate in Spain, being a real estate agent myself I know that each country has its own rules, regulations, taxes especially for intentional buyers…Evgenia asked me to share the questions and the agent will get back to me and my husband the next day at the time specified. We were expecting the call, however, only after I emailed to inquire if someone will be calling - I received another generic email that there are no available listings as per criteria. Then Tranio’s assistant emailed that only once we are ready to buy someone will be in touch, but they do not provide “consultation”…well, how in this case we can be ready to buy anything in the other country if we were not informed about the whole process and what to expect. If you are not planning on getting back to people/ clients, then just do not ask to send questions nor promise that someone will get back to us. Such a waste of time!
Again, I am the agent myself and aware how the legit real estate companies operate, so Tranio is definitely not one of them!

11 November 2021
Unprompted review
Tranio logo

Reply from Tranio

Dear Aleana, my name is Marina Filichkina, I am Head of Sales at Tranio. We really apologise for the response which you got from our young specialist and of course will be happy to consult you on the procedure of buying property in Spain. I will contact you by email immediately and suggest possible solutions.

Rated 1 out of 5 stars

Unprofessional and rude

Worst platform ever.
Replied on a specific property and asked multiple questions. Evgeniya replied to me with a generic email asking what propeties and budgets am interested in and which place. Very unprofessional since I replied on a specific one. Then I answer and she tells me she doesn't have any property that matches my search. What a complete joke. Apparently it's all off the market. While they claim to be in contact with local agents and there is hundreds of properties available on the local agents websites. Unprofessional again. Third unprofessional thing is that I never got an answer to any of my general questions. Also, I asked to get the contact details of a manager to at least get my questions answered and she replies "this is how we work. I'll contact you when I have something suitable for you" . I replied saying I asked for the managers contact and she never replied. What a joke. Never ever ever invest your money with them, never seen anyone so rude and unprofessional.

24 September 2021
Unprompted review
Tranio logo

Reply from Tranio

Dear Daisy, we are very sorry to see your negative feedback. The response from our assistant was really incorrect, we should have explained more precisely the reason of our refusal email. The matter is that in Portugal it is almost impossible to obtain more that 50% loan from a bank and if a buyer claims for a bigger sum we can't help though we really have a lot of properties on our website.

Rated 1 out of 5 stars

Absolut rubbish organisation

Absolut rubbish organisation, all they send to you is a robotic e.mail & no viewings. Do not bother to use them ZERO out of Ten.

15 September 2021
Unprompted review
Tranio logo

Reply from Tranio

Dear Peter, it is a pity that you've got such a poor opinion on our work. Every enquiry is processed by a personal client agent or his assistant, we always contact our clients by phone, messages or email and provide necessary information. In this case our sales assistant was not very active and we are really sorry that we didn't manage to help you in time because of that. In case you give us one more chance, we will be happy to organize viewings for you in the shortest period possible.

Rated 1 out of 5 stars

Steer away!

I do not normally post anything negative but had I not done extra due diligence there might have been a probability to be scammed.

I found an interesting investment opportunity on their website but all the information was only available after signing an NDA (strange but sure). So I reached out and heard back after a few days with a list of questions unrelated to the investment opportunity and also they requested to show Proof of Funds. That was my first red flag as legit companies never ask for this document unless the purchase process starts in which only Banks then ask for a POF. I refused to provide it, of course, then a few days later I received a generic email saying "We do not have any opportunities right now."

This was very strange so I asked a friend of a friend to go check out the location of the property and ask around, only to find out that this property is not for sale.

The internet is a great thing, filled with amazing opportunities, just be cautious and do as much due diligence as possible.

12 August 2021
Unprompted review
Tranio logo

Reply from Tranio

Dear LeDhron (sorry for using this name if it is not correct, I can't see any other details yet),

Thank you for your comments on our work, we always appreciate such feedback from our clients.

Tranio always acts due to requirements and conditions of the market. Most sellers of commercial units in Germany and Europe do not allow to publish/send any pictures/private details without some prior information about a potential buyer as they want to work only with serious buyers. We warn about that on the website beforehand by the following signature: "Additional information is provided after the signing of an NDA". In some cases sellers also ask to show that the potential buyer has the necessary amount of money for purchasing their property before providing any details about this property.

Usually we publish a necessary minimum amount of information about the property on the website which helps to understand if this property can be interesting or not and in case it is of interest, the next step is to provide some personal information with its seller and get more details in return.

Please be sure that we never use any private information for other purposes, but only for exchanging information between sellers and buyers to help them in negotiations.

We will be happy to go deeper into the case to make sure that everything was done correctly from our side. If you give me some of your contact details, I will find your inquiry and study the case.

Rated 1 out of 5 stars

Only for cash buyers I assume

Update - thank you for getting back to me on this. Why I wasn't told this? If your staff said you need at least 50% of deposit, I'm happy with the service.

I approach them trying to get more info about the mortgage on a possible property. They called back very quickly. Then I was showered by very robotic questions. When I tried to explain that my budget depends on the mortgage terms, I was told this will be passed onto relevant department, yet I was being questioned about a specific property. After all, I got an email they have NONE deals available for me (even though their website shows lots of properties at any price range).
I would not recommend them to anyone.

7 July 2021
Unprompted review
Tranio logo

Reply from Tranio

Dear Ivana,

There might be a misunderstanding. As we can see, you wanted to buy a property on Tenerife. We work with the Tenerife market if the client has at least 50% of their own funds and a purchase budget exceeds €150,000-200,000 (depending on the requirements to the property). If your situation meets these criteria, please let us know in a reply and we will try to help.

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