TRAINFITNESS Reviews 

654
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and tutors for their exceptional support, extensive knowledge, and engaging teaching methods. Many highlight the well-structured, comprehensive course content, which is easy to follow and packed with valuable, up-to-date information. The overall user experience is frequently described as enjoyable and confidence-building, with flexible learning options and helpful e-classes contributing to a smooth journey. Reviewers consistently felt well-supported throughout their learning process, appreciating the responsiveness and care from the team, which made their educational journey highly rewarding.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the online content easy to... See more

Customer service

People report positive experiences with customer service, highlighting the exceptional support and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction with the support... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the superb quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely LOVED my experience with train fitness. I completed the two week in person course and it’s the best decision I’ve made in a long time. The training is thorough, engaging, and confidence b... See more

Rated 5 out of 5 stars

I attended a practical prep e class with Rob last evening that was really helpful.Rob explained everything we need to do clearly.He is very supportive and answered any of our queries.I would recommend... See more

Rated 5 out of 5 stars

I have just completed the L2 Gym instructor course with the in-person weekend sessions. The online learning is very comprehensive. Dives deep into the science and covers everything you need to know t... See more

Rated 5 out of 5 stars

Distance study was perfect for me! The amount of flexibility around the course was key for me as I work shifts. I could do my practical assessments on late evenings because my local gym is 24 hours.... See more


Company details

  1. Fitness and Nutrition Service
  2. Vocational School

Written by the company

We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

654 reviews

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4.8

All reviews

(654)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kettlebell CPD

Kettlebell CPD - I just completed my kettlebell instructor course with TrainFitness (having already done my level 2 and level 3 with them) - the kettlebell course was fantastic. Rich was an incredible instructor, he was so knowledgeable, explained concepts clearly and gave fantastic coaching cues. I thoroughly enjoyed the in-person training and left feeling extremely excited to start using kettlebells with clients. I would highly recommend using TrainFitness for your PT course or any of their CPD. Their trainers are highly knowledgeable, very friendly and the support you get from the online platform is fantastic.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with distance learning model

I have nearly finished my first course with Train Fitness and was initially very nervous about distance learning which is a new concept to me. I found the materials really clear and all of the modules easy to follow. I highly recommend doing the E-classes, they are included with your fee and are an opportunity to "meet" your tutor. Rob was extremely helpful on these classes and gave opportunity to ask questions and ensure you understood what was required for each of the assessment. It helped simplify tasks in moments of feeling overwhelmed or hitting a wall. They also give a chance to meet your peers momentarily so you can learn from their questions and ideas too and makes it feel "real" when you are not doing the learning in person.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

padwork course

recently completed the in person padwork instructor course, it was a full day of in depth learning of fundamental boxing and the importance of basic padwork and the advancements that can be made to suit your clients ability and experience. not only did i learn how to utilize padwork in a personal training setting but i also got a great workout myself, my only suggestion would be to anyone thinking about this course is to take a towel and a change of clothes with you. i am looking forward to implementing everything that i have learn in to my sessions and i look forward to an advanced padwork course when it is created.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

I found the course very good all the…

I found the course very good all the tools were there do help me through especially being a distance learner. I was always able to call in for help and the one to one sessions helped. Rob was very helpful getting me through all LAP and practical assessments.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

TF In-Person Exceeded Expectations

I just completed both the Gym Instructor and PT courses through Train Fitness and couldn't be happier with the experience. Based on their reputation, I had high expectations - and they exceeded them completely. The online content was clear and comprehensive, student support was quick and valuable, and the face-to-face instruction and assessment were spot on. All instructors are excellent, but Ben truly stands out. He consolidated all the online learning in a manageable way and prepared us thoroughly for assessments. He has a gift for making students feel completely at ease. Both the Gym Instructor and PT in person weeks are somewhat of a bootcamp, albeit much more enjoyable, to prepare you for assessments and life after training. Ben excelled in bringing strangers together, all from varying backgrounds and experience levels, and created a cohesive team who learnt alongside and from each other. For anyone considering Train Fitness, especially the face-to-face option, I can't recommend it highly enough.

21 July 2025
Rated 5 out of 5 stars

No.1 Place for fitness qualifications

I completed my course as a distance learner and although it could get confusing and difficult at times the learner support was excellent! TrainFitness is defiantly the choice for perusing your fitness coaching. I will be studying with them again to level up my qualification further!

21 July 2025
Unprompted review
Rated 1 out of 5 stars

got the PT 2 & 3 course really wasn't…

got the PT 2 & 3 course really wasn't impressed with it or the assistance provided, my father then died not long after buying it and obviously wasn't in the right head space to be doing it so asked what my options were, was told id need to spend even more money if i didn't complete it in time and a refund wasn't an option really wasn't impressed at the time awful service.

19 January 2025
Unprompted review
TRAINFITNESS logo

Reply from TRAINFITNESS

Hi Ed,

We’re very sorry for your loss and appreciate how difficult that time must have been.

Now that we’ve been able to review your account in full, we wanted to clarify a few key points for transparency. You enrolled on the course in November 2022. When you let us know you were having a difficult time (though your father’s passing wasn’t ever mentioned to us), we extended your course access by two months at no cost to support you.

Your request for a refund came toward the end of your course access. As explained, you were already halfway through the course material at that stage, so we weren’t able to offer a refund, but we did provide alternative options to help you complete and gain a recognised certification.

Since learning about your loss, we followed up with you directly. When we spoke about continuing the course, you told us your interests had changed and that you’d moved into tree surgery. We wish you every success in your new path.

Rated 5 out of 5 stars

I started off with the in distance and moved to the in person

I started off with the in distance and I personally struggled because I am very much a visual learner. The tutors were very helpful online and were happy to answer all my questions and guide me. So I would recommend an in distance to anyone that feels it's suited to them. However as soon as I switched to the on person things clicked much quicker for me and was incredibly helpful. I had Ben as my in person teacher who was amazing. Very engaging and clear and detailed l, as well as very understanding. Rob was my in distance tutor who I spent many phonecalls with discussing topics and help guiding me with my LAP and any other queries. So it very much is down to you as a person and what is best suited for your learning. The money for the in person and in distance was very worth it.

2 June 2025
Rated 5 out of 5 stars

Mohamed Inaz

As a learner, I’ve found the Trainfitness fitness courses to be really informative and well-structured. I’ve completed several of their courses, including the Level 4 qualification. One of the things I appreciate most is the Trainfitness app—it gives me easy access to all my course content anytime, which makes learning so much more flexible and convenient.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Friendly & Helpful

I've done a couple of courses with TRAINFITNESS and I always find them to be very friendly and helpful. The materials are well structured and very detailed, making it easy to follow along and stay on track. The tutor support is excellent too. Whenever I’ve had a question or needed clarification, someone has always been quick to respond with clear guidance. I also really like the flexibility of the study options, which made it easier to fit the course around my schedule. Overall, a great experience and I’d definitely recommend them to anyone looking to get qualified in fitness.

9 July 2025
Rated 5 out of 5 stars

I enjoyed the in-person days and Paul…

I enjoyed the in-person days and Paul was clearly a very knowledgeable and experienced PT. Learner success were always super quick to respond to queries. The online learning materials were thorough and very helpful. The exercise videos are a great resource for ongoing learning.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

T3 HIIT training day

I took the T3 HIIT training day as a seperate course whilst I was studying my gym level 2 with another provider! I was a little bit nervous about going along to do the course in person but Ben made me feel so welcome and so did the rest of the group that were completing this module as part of their PT level 3! Came away feeling much more confident in how to deliver HIIT sessions and loved the energy of the team/group on the day.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Top quality training

I originally signed up to do the course completely online/distant study and am so glad I upgraded to the online live classroom. Rob is a great tutor and made everything a lot less daunting. We had fun with it all and took out a lot of the guess work from what I would have been doing if I had of done it at home. Would highly recommend

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Best of the Best with thanks to my incredible trainer Ben

Many of us have been on a course but if this course was on a scale of 1-100 would score a solid 1000000000! The main reason being Ben Wigzell, not only an incredibly knowledgeable trainer but also exceptionally engaging and not once made anyone feel like the questions asked where invalid or stupid. As someone with severe ADHD and dyslexia I have always struggled with the concept of study as to keep my brain engaged for a long period of time can often feel borderline impossible. But Ben made it possible, he made me feel listened to, made me feel capable and most importantly made me feel like I could pass with flying colours and leave with my head held high ready to take on the Personal Training industry (which I have)

Its not often you come across someone as passionate about there job as Ben, and it really shined through with his selfless care for the group and wanting us all to succeed. He always had time for every single person in class and didn't once make anyone feel like they could not approach him for help, not just in class but out of class too.

I would also like to shout out to Rose, one of the examiners who with her devotion to fitness and beautiful way with people made any feedback given unbelievably helpful and didn't leave you feeling disheartened. Her feed back after each assessment was so constructive and always backed up with ways to improve in a positive way that will help me and my group to implement in our personal training careers.

I would highly HIGHLY recommend this course and I'm jealous that anyone gets to spend 2 weeks with Ben as he is honestly the kindest, most knowledgeable and empathetic souls that anyone would be lucky to be trained by starting there PT career.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy with the PT Course!!

I am very happy after completing the PT course. The structure of the course worked well for me with a good blend of written material, videos, and additional access to podcasts and exercise libraries made the whole journey exciting. Whenever I had a question or needed support, the team was quick to respond and genuinely helpful. Overall, it made the learning experience smooth and enjoyable.

19 May 2025
Rated 5 out of 5 stars

Live-Virtual Studying is the way forward!

Happy with all the information provided in my Gym Instructor and Personal Trainer course - the lessons, videos and support are all excellent. The Live-Virtual aspect was a saviour me, helped to to keep on track and learn in a group setting from a fitness professional and work towards achieving the qualification with like-minded participants!

21 May 2025
Unprompted review
Rated 3 out of 5 stars

Not bad but I wish I'd gone with a different provider, but maybe I still wouldn't have been happy...

I first wrote this review after a highly stressful afternoon of the app not working with me taking the assessment the following day. I had wanted to run through the class a couple of times as I had a busy working day and little/no time to run through during the day before videoing my assessment in the evening. I have now been through and edited as I did have a very helpful conversation, however I did not want to remove it completely as I think it is important for anyone searching for reviews to have balanced reviews of experiences.

Throughout the course things are mentioned that it turns out are not available to me. I am on the distance learning option, it talked about signing up for a day to do in place of 20 hours practicum, this is not an option, the paperwork then mentions a DVD, this is also no longer an option. You can't sign up for an in person assessment. You have to use jump fx and blast fx for the assessment video, I thought I would have the opportunity to fully plan an ETM session but you have to adapt what they have done instead, there is ridiculous choreo that I would never include in a first class as it requires such incredible agility and fitness that new participants would be immediately put off. I have adapted as they recommend and hope that it will achievable for my participants. I am prepared to adapt further on the spot if it is needed. Perhaps this is my own fault though for not doing enough research before hand, there are videos on youtube which I recommend watching before signing up.
I have found the app problematic throughout and just over the weekend ahead of me videoing my assessment on the Monday the app stopped working. You have to be logged in to be able to access the music. It is not possible to download the music to your phone so that you can access it without the app, it is also not available from a computer. This caused a lot of stress as I thought I was going to have to cancel the recording and then rearrange for a space to complete the assessment and find 6 people who would be able and willing to take part. I also had problems back in March when I was ready to complete my final online theory assessment but the most recent android update had caused an issue with the app (apparently this was an issue with multiple apps, not just Train Fitness) which then took 2 days to fix. So, having been ready to take the assessment, due to having to use the app to take the assessment and there not being any other options, I had to wait to take it. This is not ideal when completing distance learning and trying to fit it all around a job and other demands of life. You expect to be able to complete tasks during planned time.
I did have a phonecall today after I reported the issues, they were interested to get some feedback from me and to pass it to the developers and then I had a great chat with Steel (sp?) about my assessment ahead of recording. I was concerned that if I wasn't able to record that I would miss my deadline for the course but he has provided reassurance with this area.
I also took the opportunity to highlight to them some of things that annoyed me in the learning theory part of the course. There are multiple grammar/spelling issues throughout the learning which I found jarring and had to reread sentences/paragraphs and, worse yet, full paragraphs of text are repeated in images. You then reread the same information in case there are any differences (there weren't). The proof reading left a lot to be desired!

Positives:
-Distance learning allows learning at your own pace and to fit around your life.
-Helpful customer service on occasions when I have spoken with them.
-Assessments are taken at home in your own time and there are practice tests available for you so you only take the assessment when you are ready.
-They were interested in feedback rather than being dismissive which is positive.

Negatives:
-Statements about options available to you aren't actually available any longer but the information hasn't been updated to reflect this.
-Grammatical/spelling errors.
-The choreography that you need to base your lesson on is very intense and while you are expected to make adjustments it does not feel like the sort of class you want to be filming for the first time your attendees are taking part in it. (Incidentally there are also several errors throughout the provided choreography notes with incorrect reps and incorrect number of repeats of a set of exercises).
-App is unreliable
-You have to watch the videos for the choreography on your phone as it is not available on the web based login which is pretty frustrating.
-You are only able to download the music to the app, not anywhere else which means if the app isn't working you can't access the music.

18 May 2025
Unprompted review
Rated 5 out of 5 stars

Gym Instructor & PT Courses

Our instructor made it an informative, interesting and even fun at times 2 weeks. The course was delivered with enthusiasm, everything we needed to know and do was explained in detail that wasn't overly complex and easy to implement. My confidence in myself wasn't very high going into the courses, I was very unsure how I would get on but I was worrying unnecessarily. I have enjoyed the courses and would thoroughly recommend them.

16 May 2025
Unprompted review
Rated 4 out of 5 stars

Great course!

I’m currently taking the PT Specialist Diploma in Women’s Health (In-Person) and the experience has exceeded expectations. The in-person sessions are engaging and enjoyable, and the online material is very detailed— a resource I’ll continue using long after the course ends. Ben (the main instructor) is a fantastic coach and teacher, and the support from the learner success team has been outstanding over the phone.

While my Level 2 course experience wasn’t as strong as the Level 3 due to a different instructor (Ben only joined at the end), I believe that was an exception rather than the norm. This is the only reason this isn't a 5-star review!

I’d highly recommend the in-person option with Train Fitness to anyone considering a PT qualification.

16 May 2025
Unprompted review

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