The RVR3 I have barely moves and has about a 15 minute run time before the battery dies. All this I could have dealt with but trying to get the 18' boat & trailer (weight of maybe 2500 pounds) over a... See more
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See what reviewers are saying
This trailer valet has a major design flaw, it does not stay in the upright position under stress. The wheel will start moving out from under the ball coupling pretty soon after 1 or 2 feet of movemen... See more
Short Version: Like many things about towing in the US, don't trust the maximum specification: the 5X is said to be good to #500 tongue weight, but it's not. The side-mount bracket is not strong eno... See more
Battery charger cooked the battery not a smart charger, and the company says that battery is discontinued and there is a $650. Repair kit. My unit is 18 months old out of warranty and for spending ove... See more
Company details
Written by the company
Our powerful, easy to use trailer mover will allow you to maneuver your boat or RV trailer into a limited space, around corners, forward/reverse easily. Shop today!
Contact info
16021 Euclid Avenue, 91708, Chino, United States
- 8448469344
- support@trailervalet.com
- trailervalet.com
1.7
Bad
224 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Satisfied customer
It did exactly what we needed it to do. It was a great and productive purchase and would highly recommend this product!
14 June 2020
Unprompted review
I placed the order on 6/5/2020
I placed the order on 6/5/2020. It wasn't shipped until 6/10/2020. It now 6/14/2020 and I still haven't received it.
14 June 2020
Unprompted review
Reply from Trailer Valet
Hello! I am sorry to hear that you still have not yet received your unit. Have you tried reaching out to support@trailervalet.com? The customer service team can assist you with your package. Also, due to shipping all around the country it seems to be a little behind. But please reach out to the support team for any update on your order.
The trailer valet arrived quickly and…
The trailer valet arrived quickly and was easy to install. I mounted it on a boat trailer at the front next to the hitch and initially the wheels were spinning in the gravel and not getting adequate traction. I moved the valet back a bit so more weight was on the valet and now it works great. Make sure to mount it where it has an adequate amount of weight on it.
10 June 2020
Unprompted review
Reply from Trailer Valet
Hello Joseph! We are very pleased you were able to get the unit up and running! If you ever need assistance from one of our CS reps or a technician please feel free to reach out! Thank you again for your review
Worked once, warranty claim not available
The trailer valet 5x worked once to get by boat parked. The second time I used it the tube sprung a leak which resulted in the boat half parked/half exposed. I contacted customer service to initiate a warranty claim and they said they couldn't do anything for me because they didn't have a tube in stock and no way to keep track that I needed one so I couldn't file a claim. I was given 3 options:
1. Go purchase one from etrailer.com at my expense
2. Check back again next month
3. Return the product
9 June 2020
Unprompted review
Reply from Trailer Valet
Hi there,
Thank you for reaching out to Trailer Valet. We are sorry to hear that your tube sprung a leak. Will you please contact support@trailervalet.com and we’d be happy to make this right for you. We also recommend keeping tire pressures in between 82-83 psi. And to avoid any future blow-outs, to crank the drive shaft as you are turning. Thank you for your time.
Handy gadget
It is easy to use and came as advertised. Great gadget to have.
8 June 2020
Unprompted review
Reply from Trailer Valet
Hello Sue! We are very happy to hear that it was easy for you to use! If you ever need assistance please feel free to reach out to us!
Reply from Trailer Valet
Hey Bill! Oh that is awesome to hear! We love to know this from our customers! If you need any assistance please feel free to reach out to us!
Reply from Trailer Valet
Hello Walter! We are so happy to hear this, if you ever have any questions please feel free to reach out to us! Thank you once again.
Customer service representative very…bad
Customer service representative very bad service unprofessional I would not do business again. I will write up on your site or public sites for customer service rating.
5 June 2020
Unprompted review
Reply from Trailer Valet
Hello Chong! I am so sorry you had a bad experience, I can ensure you that our CS team is always open and ready to assist customers in any way they can. But I do apologize on the experience you had, please let us know if we can assist you in any other fashion.
Reply from Trailer Valet
Hello David! That is a great suggestion and will bring it to our staff! We do have a unit called the RVR where you use a remote control to use the unit, you can check it out on our website! But are happy it is working great for you!
Reply from Trailer Valet
Hey Paul! That is good to hear! If you need any help please don't hesitate to reach out to us!
Customer service...
Customer service.... is comparable to kicking your bed frame with your pinkie toe. Its about that painful. I purchased this product only to have one of the tubes bust on initial use. As you can imagine the other one burst because of the added pressure. Trailer tongue weight roughly 250lbs. I get it might have been a defect but asking for them to honor the failure and get me 2 tubes sent next day was 30 minutes of my life i wont get back. They don't care about clients or truly resolving an issue. As usual just another company that does not value client relations. I wouldn't buy based on the interaction and experience from their customer service.
4 June 2020
Unprompted review
Reply from Trailer Valet
Hi Jeff,
I am sorry that your inner tires blew out. We apologize that we did not have any inner tubes available at that time. If you would like to contact us again we would be happy to send you some. Please reach out to suppport@trailervalet.com. Also please make sure that the tire pressure is between 82-83 psi, and that you are cranking the drive shaft as you are turning.
Thank you for your time.
I have had my Valet trailer for threes…
I have had my Valet trailer for threes years it’s great. I’m not the best at backing in my 26 ft trailer into my 10 ft wide driveway. With the Valet no problem. Only problem so far was a flat tire on one of the Valet. Did it my self with the help of YouTube video.
4 June 2020
Unprompted review
Reply from Trailer Valet
Hello Allan! Thank you for being a loyal customer! We are happy to hear our YouTube videos have been helpful to you, we are always creating new videos so keep a lookout for more this year!
The Trailer Valet didn’t work for me.
The trailer valet didn’t work for me at all. It wouldn’t even move my boat and trailer. I was so excited to get my trailer valet and it was extremely disappointing when it didn’t do, what it had been touted to do. I’ve read the instructions completely many times but for some reason, it won’t handle my boat and trailer as expected. So now, I have to look for a much better alternative. I wasted $840.
3 June 2020
Unprompted review
Reply from Trailer Valet
Hi Scott,
Thank you for reaching out to Trailer Valet. We’re sorry that you were disappointed with your unit. It sounds like you have the XL unit for your boat trailer. We usually recommend the 5X unit instead, for many boat trailer owners for multiple reasons. But if you want to make the XL work for you, we recommend trying the mounting bracket. If you would reach out to customer service (support@trailervalet.com) we would be happy to explain and find a solution for you. Thank you so much!
Really nice just wish it was a little…
Really nice just wish it was a little taller. I also had to purchase some washers as my existing hardware was a little too small for my liking.
2 June 2020
Unprompted review
Almost perfect
Works great, solidly built. Only issue is that I have to use it hunched over. I move a large 34 foot pontoon that weighs 7000 lbs into a tight storage unit, couldn’t do it without the trailer Valet
2 June 2020
Unprompted review
Saved me!
A neighbor introduced me to this because I have 28 foot bumper pull travel trailer that fits very VERY tight on the side of my house. There are also internet and phone boxes that add to the mess. One time using it, I was sold, and bought mine. Package received... so happy. I can push my trailer (6,300 lbs) With EASE! When I bought my trailer, I was under the impression I’d actually have to pay a place to let me store my trailer there. I was so upset that I started looking for a new house. But then the trailer valet came along... bodda bing bodda boom! The drill attachment is pretty cool and works very well. Just be careful when steering (haha). Worth the money!!! Do it!!! In doubt?.... stop thinking and get it.
1 June 2020
Unprompted review
Parts Order Easy Button
Fast, Easy and Perfect parts order. Was shipped right away and was smartly packed. ( The Trailer Valet XL does an awesome job, and am completely happy with it. This order was for an alternate size Ball and a spare wrench. )
1 June 2020
Unprompted review
Excellent tool for my drill to move my…
Excellent tool for my drill to move my boat and trailer faster with more control.
Great idea !
29 May 2020
Unprompted review
The reason I only gave 3 stars is…
The reason I only gave 3 stars is because I still haven’t received my entire order yet. I called to explain, then had a callback. Now waiting for the item
25 May 2020
Unprompted review
Reply from Trailer Valet
Hi Michael,
I'm sorry that you've been waiting for your order. We've been having a delay in shipment due to the quarantine. We hope that your problem was resolved quickly. If you still haven't received your order, please reach out to customer service at support@trailervalet.com. Thank you.
So far so good,supposed to get Tuesday or Wednesday after holiday according to UPS tracking.👌
Haven't got device yet,I'll update after I do.📦In transit still.🚚
24 May 2020
Unprompted review
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