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Trade The Pool Reviews 617

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its excellence, user-friendliness, and intuitive design, highlighting its smooth operation and fast data. Many appreciate the exceptional customer service, noting the team's efficiency, helpfulness, and quick responses. The company's support staff is frequently commended for their professionalism and willingness to assist, contributing to a positive overall experience. However, some people were dissatisfied with certain product aspects, specifically the trading rules and restrictions. A few customers mentioned that these rules, such as those related to stop-loss orders and market orders outside regular trading hours, can be restrictive and sometimes hinder trading ability. There were also concerns about the dashboard being messy for some users and issues with trade execution and profit calculation in a few instances.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many praising the platform's intuitiveness,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive, helpful, and... See more

Service

Users describe positive interactions with service, highlighting the A+ service and the excellent support they... See more

Product

Clients share ambiguous opinions on product. Many customers praise the product, highlighting its benefits for... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is awesome that we can trade a 25k account just by paying small fee. It is an excellent program and I am happy to be a part of it. To be honest, there are a lot of restrictions that make me to lo... See more

Company replied

Rated 5 out of 5 stars

Trade The Pool offers one of the best platforms I've used - their Level 2 data for US stocks is top-notch and the evaluation process is fair and transparent,passed mine successfully by norexpass from... See more

Company replied

Rated 5 out of 5 stars

Best prop firm for trading stock. For me 25k account balance (minimum) for shorting is dream where i even appreciate 20$ profit, Trade The Pool can provide account with very cheap price for LONG or SH... See more

Company replied

Rated 5 out of 5 stars

I love Trade The Pool. So far my total payout has exceeded 40k. The platform is excellent for trading US stocks with top-notch Level 2 data. You can trade everything from penny stocks to mega caps and... See more

Company replied


Company details

  1. Investment Company

Written by the company

Trade The Pool is a brand developed by Five Percent Online Ltd. the company that operates The5ers.com, a well-known and highly reputed online prop firm established in 2016. Our experience derived from years of specializing in the funding-traders arena. Our team is made of senior active traders, with first-hand self-experience. Living through all aspects of being a trader is what inspires us to build the best rewarding trading environment. This approach has positioned The5ers.com as a leader and most innovative company in the funding-traders online prop trading industry. A similar attitude toward leadership, and innovation and is presented in how we created the Trade The Pool program. Where our key value is building a mutually beneficial relationship between us and our partner traders.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

617 reviews

5-star
4-star
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2-star
1-star

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Rated 1 out of 5 stars

I made 2 payments

I made 2 payments, under $1,000.00, sales told me Trade Ideas can be connected, found it cannot be connected, this is false advertising.

Asked for refund, as this is my right, company think money grows on trees, person should not have to beg for his money if some mistake happen from company,

I am very upset about my time being wasted and provided with false information,

Had fall out with Trade Ideas and now waiting for my refund from Trade the Pool,

This should never happened and all staff should be highly educated and give correct information to prevent any dispute.

19 September 2025
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Reply from Trade The Pool

Dear Abu Amin,

Thank you for your feedback, and we are truly sorry for the experience you’ve had.

Please note that we strive to offer all our traders the opportunity to connect with our partners. Once registration is completed, if the email with partner details has not been received, our support team is always available to assist and ensure the connection is made. This process may take a few business days, depending on the circumstances.

Regarding your refund request, we understand your frustration. According to your communication, our team was actively trying to assist you; however, the process did not happen immediately. We also noted that a dispute was opened while our team was working on your refund, which unfortunately has now delayed the process.

For your other account, we requested that positions be closed so we could process the refund, which would proceed once the disputes are resolved.

We also want to clarify that our team was actively assisting you in connecting with Trade Ideas, which we do offer. While we appreciate your feedback, it does not reflect the genuine support efforts provided by our team during this process.

We remain committed to helping our traders and ensuring a fair and transparent experience.

Best regards,
Stock'N Roll
Trade The Pool

Rated 5 out of 5 stars

Great experience with this Prop Firm

I have been very impressed by the professionalism demonstrated by TTP throughout my journey towards getting funded. Very excited for the future with this great prop firm. Highly recommend.

24 September 2025
Unprompted review
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Reply from Trade The Pool

Hello Henrik,

We greatly appreciate your 5-star review. It's good to know you are satisfied with our service! We hope you continue to enjoy trading with us.

If you need anything, please feel free to reach out.

Best regards,
Trade The Pool Team
Stock N Roll!

Rated 4 out of 5 stars

I like the trading platform

I like the trading platform. Very interactive and easy to use. I just wish that the drawdown were a little higher.

A great opportunity to polish my day trading skills without blowing up my accounts.

9 September 2025
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Reply from Trade The Pool

Hello there,

Your thoughtful review is much appreciated. While we’re happy to know you had a good experience, we’ll continue working hard to improve where needed.

If you need anything, please feel free to reach out.

Best regards,
Trade The Pool Team
Stock N Roll!

Rated 2 out of 5 stars

Funded Trader of 2 Years Honest Review

I have been a funded trader for 2 years with Trade The Pool which has recently celebrated their 3 year anniversary. I understand the growing pains of a prop firm and the fact that what they're doing is unique. I have been very patient through all of the mishaps mostly due to them devoloping their own proprotiery trading platform. The issue is that they've have years to work out all the bugs and they still can't get it to properly sync with the dashbaord and backend account numbers(so the CS members at help desk say). Everything looks ok on the surface especially if you're a new equities trader and found pretty much the only prop firm that let's you freely trade equities, but there's a catch. The rules are incredibly restrictive and customer service response time has fallen off a cliff. They used to be more attentive but now you're lucky if you get one email response a day. It often seems like they don't even thoroughly read your response or look into your account. Then sometimes you'll have supervisor step in or a moderator from discord help you and it seems like no one communicates. After you pass your evaluation phase you're given a funded acount. Now here's where it get's even trickier. The program terms for funding are vaguely written by either incompetent or intentially tricky lawyers. I've made many withdrawal over the years and as of late it has been a battle getting a withdrawal. As of this review I have been waiting over a week for a simple withdrawal request of not even $5k. I have documentation of it and other funded traders who waited weeks for funded account issues and withdrawals. There a process called scaling up or "buying power upgrade" on their site for being funded once you hit your profit target they give you more daily limit loss and BP. Sounds cool at first but this creates a whole new headache. You can wait days at a time to get this "upgrade". Then often times they don't update your dashboard right and/or the max loss/daily pause will be off in the broker and it will lock you out. Again taking days for them to reset and fix. Often longer. So not only is being a funded trader already difficult with the rules and shady program terms, the BP upgrade is more of a roadblock than anything. Then in the terms we recently found out(keep in mind after 3 years of having them on their site) that the profits rollover and become your new max drawdown are somehow vanished after you "dip into them" even though you have to trade and earn them again in you account to bring you max drawdown down to zero then going in profit target again. How does it make sense to rollover profits then have to make them back only for them to be unaccounted for? Further proof that the entire process of being funded is rigged against you at TTP! Like I said it had been a relatively bearable experience making withdrawal requests before but TTP is really stretching their re-interpretations of new rules that aren't even explicity written. The entire funded BP upgrade process is cumbersome and ineffecient. It's been 3 years and they are still addressing fundamental issue with their propriety broker glitches and dashboard not lining up. The help team is there to deflect and delay at every turn. The whole experience of getting any sort of account fix or the withdrawal money you're owed feels like a hostage negotation. The service turnaround has really taken a dive and open re-interpretation of funded program terms is very dissapointing. Considering most of what help says that's in there isn't there explicitly. When you communicate with the discord mods for TTP they have little power to actually reach the help team or anyone at TTP and simply relay the vague answers from management. Then when you get into the numbers during your withdrawal "negotations" somehow help's "backend numbers" are never the same as the ones that are very clearly displayed in your dashboard. It's always "off" or "much less" than what you have. Most of the time never in your favor. Either not everyone in CS and/or management isn't on the same page or this seems to be a negotation tactic to frustrate and stifle actual funded traders from future payouts. What is most confusing is all of the marketing in podcasts/youtube, competitions, and features TTP seems to being doing to gain new eval revenue. I understand you run a prop business, but why can't you address your fundamental broker/dashboard glitches that you always say "we are working on it". Why is the funded process so complex and why haven't your program terms been thoroughly reviewed in years by a team of lawyers? This is how prop firms go south and it's very sad to see.

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam total bulshit

Scam total bullshit.

1 September 2025
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Reply from Trade The Pool

Dear Arturs,

Thank you for your feedback. We take all trader concerns seriously; however, we must clarify that your account was disabled due to trading activity that violated our program terms, specifically engaging in copy trading or trading between accounts in a manner that is not permitted.

This action was taken in accordance with the Terms and Conditions agreed upon at registration to ensure fairness and compliance across our trading programs.

Should you have any questions or require further clarification, please don’t hesitate to reach out.

Best regards,
Stock N'Roll

Rated 4 out of 5 stars

Awesome experience when trading stocks

Awesome experience when trading stocks

15 September 2025
Unprompted review
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Reply from Trade The Pool

Hello there,

We’re grateful for your 4-star rating and appreciate your constructive feedback. We’re always striving for excellence and will take your suggestions on board.

If you need anything, please feel free to reach out.

Best regards,
Trade The Pool Team
Stock N Roll!

Rated 5 out of 5 stars

Joined TTP as a funded trader for 2 years

I’ve been with TTP for two years now as a funded trader. During this time, I’ve made multiple withdrawals from trading profits without any issues, as long as trades were conducted within the rules. It’s worth taking the time to fully understand the rules and adjust your strategies accordingly—once you do, the partnership with TTP becomes very rewarding. Their customer service is always supportive, and the Discord team responds quickly. Highly recommended for stock traders.

12 September 2025
Unprompted review
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Reply from Trade The Pool

Hello there,

Thank you for the kind words and 5-star rating. We're glad we could meet your expectations, and we hope to exceed them in the future.

If you need anything, please feel free to reach out.

Best regards,
Trade The Pool Team
Stock N Roll!

Rated 5 out of 5 stars

Excellent trading platform and…

Excellent trading platform and wonderful customer support team

2 September 2025
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Reply from Trade The Pool

Hello Ibrahima,

Thank you so much for your kind words and for leaving us a 5-star review! We look forward to continuing our relationship with you.

If you need anything, please feel free to reach out.

Best regards,
Trade The Pool Team
Stock N Roll!

Rated 2 out of 5 stars

Spreads and some rules are horrible

Spreads are horrible, more so on post market.
Some of the rules are horrible too like for example the halt rule and 8% rule. I got trades unvalidated just because you "reserve the right"...its nonsense to let you execute trades before a halt, and then you come out and say it doesn't count because TTP reserve the right ...these are basically made to steal money. You may say is to limit risk and help traders, but its the same as SEC saying theres PDT rule for helping day traders. Its just nonsense. Other than that, is good. But rest assure, youll have big winners and TTP will come out and invalidate trades. They will keep the money and youll get nothing.

Oct20 update.
- I pass the evaluation once again, but this time i got invalidated 4 trades due to the "Position Volume Rule"
- Im baffled by this rule. So if you are a day trader, which you need FAST THINKING and FAST EXECUTION, you need to pay attention to the previous 1 min candle to determine and make sure you are not exceeding the amount of shares to buy. WHAT? LOL.

I really like TTP and the platform, but these specific rules are just designed to make you lose. Yes, you will win and keep the profits, but some of these rules are going to be broken either way, so you will lose on those, and TTP keeps the money.

31 August 2025
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Reply from Trade The Pool

Dear Luis,

Thank you for sharing your feedback. I want to assure you that we take all trader input seriously, as it helps us continuously evaluate and improve our programs.

Regarding your comment on the 8% rule, please note that we have recently updated this rule at the evaluation stage to better support traders while still maintaining fair risk management practices. We understand that some rules, including halts and other risk measures, can feel restrictive, but they are in place to ensure a fair and sustainable trading environment for all participants.

We appreciate your insights and encourage you to continue providing feedback, as it is invaluable for improving our platform and trader experience.

Should you have any questions or need further clarification, please don’t hesitate to reach out.

Best regards,
Stock N'Roll
Trade The Pool

Rated 5 out of 5 stars

Such an amazing company who listen to…

Such an amazing company who listen to their traders/partners. Today's announcement for scrapping the 8% 4 minute volatility rule for the evaluation is music to my ears. It's been replaced with what I feel is a great new rule. You are allowed to size your trade with up to 5% of the total volume from the last 1 minute candle. This new rule gives me a great chance to pass my 60 day evaluation -which is almost over. My plan is to scalp the hot pennies pre market before moving onto a larger cap gap ups or decent ranged stock like NVDA. I love this company and if they did merchandise like shirts/Hoodies -I would be repping it down my local supermarket or gym. They deserve nothing but great success! I pray to be having that pass the evaluation interview soon!

8 September 2025
Unprompted review
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Reply from Trade The Pool

Hello Jason,

We greatly appreciate your 5-star review. It's good to know you are satisfied with our service! We hope you continue to enjoy trading with us.

If you need anything, please feel free to reach out.

Best regards,
Trade The Pool Team
Stock N Roll!

Rated 5 out of 5 stars

He was very helpful and informative!

He was very helpful and informative!

2 September 2025
Unprompted review
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Reply from Trade The Pool

Hello there,

Thank you for the wonderful review and for giving us a perfect rating! We look forward to continuing to provide you with excellence.

If you need anything, please feel free to reach out.

Best regards,
Trade The Pool Team
Stock N Roll!

Rated 5 out of 5 stars

I have tried trading for years and lost…

I have tried trading for years and lost thousands. Trade The Pool taught me discipline. I found my system and after many failed evals, I finally passed. It is such a great feeling. The best part of TTP is shorting. No need to locate and pay for shares. Just hit the Sell button. It couldn't be any easier.

29 August 2025
Unprompted review
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Reply from Trade The Pool

Hello there,

We greatly appreciate your 5-star review. It's good to know you are satisfied with our service! We hope you continue to enjoy trading with us.

If you need anything, please feel free to reach out.

Best regards,
Trade The Pool Team
Stock N Roll!

Rated 1 out of 5 stars

If I could give a negative I would

If I could give a negative I would. Spent a substantial money to buy into an evaluation. Because of the way their trading platform executes orders, they bought my pre-market order at highest price and sold it at lowest price. Within 15 minutes, I came close to MDD and they shut me down for the day. Within my first 15 minutes, I am close to having the account shut down, which they do if you hit max draw down. So basically, because I have almost no room for error now, I spent a lot of money for 15 minutes of trading.

26 August 2025
Unprompted review
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Reply from Trade The Pool

Dear Regina,

Thank you for sharing your feedback, and we are truly sorry to hear about your experience.

We were unable to locate an account under the name provided, so we are unable to directly address your case. To assist you promptly, we kindly ask that you reach out to us at help@tradethepool.com
with your registered email or account ID. This will allow our team to review your account details and provide you with a clear explanation and resolution.

We are committed to transparency and fairness, and we would appreciate the opportunity to investigate this further for you.

Best regards,
Stock N’ Roll
The Trade The Pool Team

Rated 5 out of 5 stars

No Way...

I Am surprisingly amaze by the quality and efficiency of the customer support.

The data is super fast, the range of assets is enormous.

The lives and vidéo training are free and high quality insights.

Every questions and request were answered kindly and super fast.

Risk management team really available and consistent.

Just thank you to Money Mitch, Micheal Nauss
Omri
Steve Tellman

Love u guys

27 August 2025
Unprompted review
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Reply from Trade The Pool

Hello Alexandre,

Thank you for the wonderful review and for giving us a perfect rating! We look forward to continuing to provide you with excellence.

If you need anything, please feel free to reach out.

Best regards,
Trade The Pool Team
Stock N Roll!

Rated 5 out of 5 stars

Stop looking for other prop firms

For anyone looking for a solid platform to trade stocks this is it. Evaluation phase and rules to get funded are there for a reason once you trust that you’ll get there! Also the new FLEX programs are awesome if you are trading part-time. Platform is very intuitive too and easy to use.

25 August 2025
Unprompted review
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Reply from Trade The Pool

Hello Sergio,

We're so happy to see your 5-star review. Thank you for your trust and support, and we hope your experience with us remains outstanding.

If you need anything, please feel free to reach out.

Best regards,
Trade The Pool Team
Stock N Roll!

Rated 2 out of 5 stars
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Reply from Trade The Pool

Dear Mohammad,

Thank you for sharing your feedback.

We would like to clarify that your account did, in fact, experience the maximum loss as communicated to you through our support ticketing system. All relevant evidence and detailed explanations were already provided directly to you in that communication.

We always aim to ensure full transparency with our traders, and we encourage you to review the information we shared.

Best regards,
Stock N'Roll
Trade The Pool

Rated 5 out of 5 stars

Customer Support was great Devon attend…

Customer Support was great Devon attend me very quick and resolved my issue.

Very respectfull.

Great CS!

22 August 2025
Unprompted review
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Reply from Trade The Pool

Hello Max,

Your 5-star review is greatly appreciated. Thank you for your continued trust in our company! We wish you all the best in the future with us.

If you need anything, please feel free to reach out.

Best regards,
Trade The Pool Team
Stock N Roll!

Rated 1 out of 5 stars

Terrible service

15 August 2025
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Reply from Trade The Pool

Dear Jusner Jack,

Thank you for your feedback. Unfortunately, no details were provided in your review for us to properly address your concerns. Please kindly reach out to us at help@tradethepool.com
, and our team will be happy to assist you directly.

Best regards,
Trade The Pool Team
Stock N' Roll

Rated 5 out of 5 stars

Trade the Pool is the Best 👌

Trade the Pool is the Best 👌, before I never put stop loss and now every time I put it , no more greed ,now I feel like a professional trader now after passing the challenge!!!

19 August 2025
Unprompted review
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Reply from Trade The Pool

Hello Manassé,

Thank you for the kind words and 5-star rating. We're glad we could meet your expectations, and we hope to exceed them in the future.

If you need anything, please feel free to reach out.

Best regards,
Trade The Pool Team
Stock N Roll!

Rated 5 out of 5 stars

TTP have fantastic people who will help you succeed

TTP have fantastic people who will answer any questions you may have in setting up and getting started with the dashboard and loading the trading software.

1 August 2025
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Reply from Trade The Pool

Hello Chris,

Thank you so much for your kind words and for leaving us a 5-star review! We look forward to continuing our relationship with you.

If you need anything, please feel free to reach out.

Best regards,
Trade The Pool Team
Stock N Roll!

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