Nothing to do, automatic renewal. Price remained competitive. Hopefully won't be needed, but have the peace of mind that Toyota approved repairer would be used,and also genuine Toyota parts.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All aspects of purchasing the car insurance were fully covered and e planned. The agent checked that I understood what was being covered or not and asked often if I had questions
I looked at Toyota Insurance when I bought my car last year and found it far more expensive than my existing provider. However, this year they came up very well priced on a comparison site, so I deci... See more
Today, I needed some help to buy my car insurance and to understand what I am purchasing. I am grateful of the help I have received today. The person on the other side of the phone, was patient an... See more
Company details
Written by the company
With a defaqto 5-star rating, drivers can enjoy one of the most comprehensive levels of cover available. Our insurance extends the Toyota experience to non-Toyota drivers too - for those who value quality and peace of mind. Full details of benefits and exclusions for each product are included in individual policy documents.
Contact info
7th Floor, 52-56 Leadenhall Street, EC3A 2BJ, London, United Kingdom
- 0333 103 9950
- service@toyotamotorinsurance.co.uk
- toyotainsuranceservices.co.uk
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cost was very good didn’t realise motor…
Cost was very good didn’t realise motor companies do insurance. This is the first time I’ve owned a Toyota car. My husband swears by Toyota.
6 August 2026
The lady I spoke with was very polite and efficient with explaining my options
The lady I spoke with was very polite and efficient in explaining my options
13 August 2026
Excellent service from Toyota Insurance…
Excellent service from Toyota Insurance Services. Everything was straightforward, quick and easy to arrange. The customer service was friendly and professional, and I’m very happy with the overall experience. Highly recommended!
31 July 2026
Wait time in phoning good…
Most important to me any many customers the phone was answered after 8 minutes,compared to Lloyds car insurance 35 minutes on 2 separate occasions,will not be renewing with them .
Documents sent same day .
13 August 2026
I had difficulty printing off my…
I had difficulty printing off my insurance certificate and phoned up, your member of staff could not be more helpful she sent a PDF copy to my email address. The other documents are being sent to me by post.
12 August 2026
My car got cancelled and letter came 4…
My car got cancelled and letter came 4 days after it cancelled
3 August 2026
Reply from Car Insurance by Toyota Insurance Services
Hello Lee
Thank you for your review.
I am sorry to did not see the cancellation notification.
If we enforce a cancellation, the terms of the policy are that we must give at least 7 days' notice in writing to the last known address.
As we have no control over the postal service time frame for the delivery, the notification is also sent via email, to ensure the notification is received in advance of the cancellation date.
Our complaints team will be in touch to explain how you can escalate your concerns.
Kind Regards
Carol
Toyota Insurance Services
Best insurance highly recommend!
12 August 2026
The price was right so am giving you a…
The price was right so am giving you a try hopefully will never need you but if I do then we will know how good you are
5 August 2026
Very satisfied client.
Everything was easy and well explained. The lady that I communicated with was very polite and very professional.
5 August 2026
Valued for money
Valued for money, good reputation, communications skills very good, kind and helpful, , excellent service, fully satisfied with Toyota insurance , can recommend to family and friends
12 August 2026
Unprompted review
ood price but beware of when you…
Very good price but beware of when you change the date because they will take payment on the date you speak to someone and your date will be on that date and not your renewal date.
6 August 2026
Reply from Car Insurance by Toyota Insurance Services
Hello Susan
Thank you for taking the time to leave a review.
If you accept your renewal early, payment will be collected straight away. If the policy is not set to renew automatically, for your security, we are unable to hold onto card details to process payment on the renewal date.
I am sorry if this has caused inconvenience.
Kind Regards
Carol
Toyota Insurance Services
Good app and easy to set a direct debit
Good app also easy to managed your policy on the app
12 August 2026
Good price and cover easy to use
5 August 2026
I made a mistake on my application &…
I made a mistake on my application & Toyota has been so understanding & have been so helpful.
Best insurers!!
5 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.