Toy Exchange Reviews 

369
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently emphasize that the online platform is extremely easy to navigate, making the entire item submission and selling process completely stress-free. Many consumers are particularly happy with the efficient customer service, noting that prepaid postage options and prompt bank transfers make overall transactions exceptionally smooth and reliable. Though some customers experienced notable delays in receiving their funds or felt that the final payout was considerably lower than what was initially quoted. A few reviewers also pointed out that specific pricing structures for dismantled or incomplete sets could sometimes be rather surprising and disappointing.

What people talk about most

Payment

Reviewers share mixed feedback about payment experiences. Many customers report a straightforward and prompt... See more

Product

Clients share positive opinions on product transactions, finding the process of selling used Lego... See more

User experience

Users describe satisfaction with the user experience, finding the entire process smooth and uncomplicated... See more

Service

Consumers find service to be positive, highlighting a fast, reliable, and efficient experience. Reviewers... See more

Price

People report ambiguous experiences with price. Many consumers express satisfaction, noting that the quoted... See more

Reviews shaping this summary

Rated 5 out of 5 stars

this is my 3rd trade of lego sets and will be looking to do more. good price offered in initial value and confirmed when verified. I received 1st 2 payments promptly took slightly longer for the 3rd.... See more

Rated 5 out of 5 stars

The Toy Exchange website was so easy to use. When selling Lego sets you can get an instant quote by inputting the set code and a few details eg is it a complete set or has it got instructions. We were... See more

Rated 5 out of 5 stars

Excellent service,clear instructions money came through really quickly. I sold loose Lego which Toy Exchange will buy by the Kilo.I will use Toy Exchange again with confidence.

Rated 5 out of 5 stars

I had a great experience selling my used LEGO to Toy Exchange. They were prompt with their payments, making the whole process straightforward and hassle-free. So far, I've sent in two parcels and plan... See more


Company details

  1. Toy Store

Written by the company

Toy Exchange allows you to sell your toys quick and easily for cash. We currently buy LEGO, Action Figures, Scalextric, Playmobil and Sylvanian Families. Our simple valuation tool tells you up front what we pay for your toys.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

369 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(369)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

We had some Lego that we didn't want anymore so boxed it up and sent it off. Was quick and easy and we received the full amount that was quoted. It was a good service from free postage, being able to track it and recieving the money quickly.

19 July 2024
Rated 5 out of 5 stars

Quick and easy.

Quick and easy.
Received a price, took to a nearby drop off point.
Within a couple of days the full amount was paid into my bank. Excellent service.

11 July 2024
Rated 4 out of 5 stars

All good

There was a mix up with paypal email address but they got back to me and re-issued the payment promptly so all good.

27 June 2024
Toy Exchange logo

Reply from Toy Exchange

Hi Sarah

I have checked our system and payment was sent to the Paypal address you gave on the 27th June. Sent an email over with the transaction details on it. Please can you check the details you entered and verify if funds were received.

Many Thanks

Steve
Toy-Exchange

Rated 5 out of 5 stars

Easy to use

Easy to use, weighed, boxed, postage paid and money transferred. One happy, rich, 12yr old boy! Despite the fact we paid for it all originally😆

4 June 2024
Rated 4 out of 5 stars

Recent experience

The instructions were available on the website.I weighed and download the shipping information within hours.I rated 4 as I had an issue with it when it came to approving changes and had to send a couple of emails to get that actioned as the telephone provided didn't seem to work.

21 May 2024

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