The Shamballah retreat is a place for total relaxation and self-awareness. From the yoga sessions with Collete and Adam, enjoying every moment of each session, bringing out the best in each one. Also,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
TourHero is a social travel platform that enables anyone to meet like-minded individuals through unforgettable journeys.
Contact info
28-07 Jackson Avenue, 11101, Long Island City, New York, United States
- +1-347-801-8289
- hello@tourhero.com
- tourhero.com
Replied to 40% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yoga was first class with Chrissy and…
Yoga was first class with Chrissy and the retreat was lovely
Great food
Great massage and mud bath
Airport transfers were chaos
Not enough outside chairs or sun beds to sit and enjoy the grounds / pool
Great communication before and during…
Great communication before and during the trip! They thought everything through and provided us with everything we needed to prepare. Everyone was also extremely nice!
Great experience with TourHero
I recently completed an international retreat organized by TourHero. It was a great experience and I would definitely work with them again. Two things stood out - the amount of accurate, detailed information that was shared, and the personal, caring staff.
Everything ran smoothly, I knew what to expect and when. I also felt I had support from the company should it be needed. The planning was superb; the trip was a great.
Amazing Experience
Everything was planned to perfection! From our stay to the excursions. We had a fantastic time, thank you your hero for helping us plan & making this an amazing hassle free trip.
Boliving with friends!
TourHero partners in Bolivia worked really fast, they send us the itinerary within 3 days, also having their support on everything we need was really helpful, about our destination it was simply magical!
We look forward to doing another trip with TourHero!
The trip was not at all value for money…
The trip was not at all value for money . I would have loved to have more organized events, paid dinners, welcome drinks and other places packed into the itinerary
Costa Rica was beautiful
Costa Rica was beautiful; you guys did a great job coordinating the trip.
Awesome experience with a group!
Awesome experience with a group!
TourHero helped our yoga studio go on a retreat in Costa Rica. It was wonderful having a professional spearhead everything, and someone to keep us on task with keeping all our travel documents and schedules up to date. I didn't organize the trip so don't know how easy they were to work with, but from the user side the experience was wonderful!
The whole trip rocked
The whole trip rocked. We had great lodgings, and fantastic guides for all of our activities. Would recommend 100%!
Expert and personable
TourHero handled the details and the unexpected issues of our trip to Costa Rica with expertise and
clear communications. They were prompt in responses. And, while I never met anyone from
TourHero in person, I felt there was a personal touch
to their service. The handling of pre-trip information and billing was helpful and easy to access.
Costa Rica retreat
The customer service was responsive, respectful and accurate. Accomodations and meals at Finca Luna Nueva Lodge were exceptional. Transportation was on time and the drivers were safe. The events were true to description and very good quality.
Fuqua'Japan Trek - Tour Hero
Dislike:
- Hiroshima was the most expensive add-on, and we only spent 30 minutes at the museum. I felt rushed when I expected to have the opportunity and time to walk around for more time.
- Last-minute changes to the itinerary without informing the attendees. For example, the TeamLab visit will be in the morning, instead of the afternoon as initially planned.
- Hotel in Tokyo was of a low quality. Super small room. I didn't like it and didn't feel comfortable.
Everything was perfect
Everything was perfect, seamless. Thank you for allowing us to have such a magical experience.
Costa Rica Perfection
I went on a TourHero yoga retreat recently in Costa Rica and it was just amazing! Everything about it was perfect and all I had to do was show up and all the details (excursions, travel to/from places, meals etc) was taken care of!
Great operation, plead for more explanations
I liked the smooth operation of the itinerary. Even though it could be challenging to manage all the people participating in the trip, guides managed very well in bringing people together to move and gather. The trip could have been better if there were some explanations of where we are at. For example, I expected some kind of explanation on the city of Tokyo when travelling through a cruise - there was no explanation, and the cruise was merely used for transportation.
The tour guides were fantastic
The tour guides were fantastic! Very knowledgeable and approachable
Great service from TourHero
Excellent and attentive service by the TourHero staff. Would highly recommend the company for a large group trek.
Our guides were helpful
Our guides were helpful, kind,generous and knowledgeable, they help make our trip a truly wonderful experience
A fantastic trip to Iceland
A fantastic trip to Iceland. Our time there was so well organised, giving special thanks to our guide AJ , who was just brilliant. AJ made our trip so enjoyable and memorable. He was informative, patient, friendly and a great time keeper. He worked so well with our own organiser Dani and this allowed us, to have a very very special trip to Iceland. Thank you . Trish.
Incredible Iceland
Such an incredible experience. So much to see and do in such a unique country. There was a perfect balance between yoga and the daily tours. Our guide was very knowledgeable and worked in tandem with our yoga instructor / group leader. Our bus tours didn’t seem long at all with so many stops along the way, and every new experience seemed to trump the previous one. Highlight for me was the hike up the Reykjadalur Valley to bathe in the hot river, truly breathtaking! I would highly recommend the holiday.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








