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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and engaging personalities, making every interaction pleasant and informative. People frequently highlight the excellent service, noting how well-organized and seamless their holidays were, often exceeding expectations with thoughtful experiences and personalized touches. The locations chosen for these trips are also highly appreciated for their beauty and ability to provide relaxation and unique experiences. However, some customers have expressed dissatisfaction with the company's communication and professionalism, citing instances of missed scheduled calls and a lack of support during critical situations. A few other people also felt that some trips were too packed with activities, leaving little time for relaxation, and some would have preferred more opportunities to experience local dining.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, attentiveness, and... See more

Service

Reviewers highlight positive aspects of service, noting that TourHero excels in communication and... See more

Holidays

Customers consistently note positive experiences with holidays. Many reviewers describe their trips as... See more

Location

Users describe positive interactions with location. Customers found the chosen areas, such as Marrakech, to... See more

User experience

Customers had positive experiences with the overall user experience. Reviewers found the experience... See more

Based on these reviews

Rated 5 out of 5 stars

The Shamballah retreat is a place for total relaxation and self-awareness. From the yoga sessions with Collete and Adam, enjoying every moment of each session, bringing out the best in each one. Also,... See more

Rated 5 out of 5 stars

Everything about the experience was great. They made sure to put us in the most beautiful hotels, dine at really lovely restaurants, and provided thoughtful experiences that were connected with a loca... See more

Rated 5 out of 5 stars

I can’t be more satisfied with the whole trip. Everything was well organised. Trip felt very personalized. They really made my dreams about this trip come true. Great selection of activities, unbeatab... See more

Rated 5 out of 5 stars

Tour hero thought of everything! From coordinating excursions with the venue to double checking preferences with the travelers. They made sure everything stayed on track. Communication was clear, and... See more

Rated 1 out of 5 stars

This is extremely disappointing. It's now the second time I've joined a scheduled call and no one showed up. Why reach out to content creators, encourage them to set appointments if you're not goin... See more

Company replied

Rated 1 out of 5 stars

I’ve debated for weeks whether to share this publicly. I was hoping truly hoping that the companies responsible would step up, acknowledge their n... See more

Company replied

Rated 5 out of 5 stars

Everyone on the admin side was extremely helpful in guiding me towards the best choices to make the retreat a complete success. They were all timely in communicating and supportive in nurturing the ev... See more

Rated 5 out of 5 stars

Our accommodations at La Cetinelle were lovely and really made the trip for me. My only criticism of the trip was there was too much packed into two little time. Consequently, we did not get to see th... See more

Rated 5 out of 5 stars

Rainy, our tour guide was absolutely amazing! She made sure everything was set and organized! It was like we had another friend on the adventure. I loved how she had all of our rides, dinners and ex... See more

Rated 5 out of 5 stars

We were taken very good care of from start to finish. From all of our pickups & dropoffs, to dining establishments, to hotels. and our personal guide Smitty was the absolute best. his knowledge and p... See more

Rated 5 out of 5 stars

What an incredible experience! The in country guide made for an unforgettable time. She ushered us to such unique places and gave us an in detail explanation about everything we saw.

Rated 5 out of 5 stars

From start to finish Tour hero was amazing. Every detail was perfectly set and our guides were amazing. Guilherme and Bruno were incredible hosts with endless knowledge of the area. Thank you for ever... See more

Rated 5 out of 5 stars

This was one of the best trips I've ever taken. Richie is a great host and the people that came on the trip made it even better. The White Paradise Resort staff and resort were amazing. The food and d... See more

Rated 5 out of 5 stars

I felt looked after the entire time. My life was in your hands and I didn’t have to think. Ali was so warm and knowledgeable and friendly. The amount of things and places we saw was above my expectati... See more

Rated 5 out of 5 stars

- very good restaurants and hotels for the price - guides interesting and kept us well informed - bus and driver following all way long very appreciated

Rated 5 out of 5 stars

An incredible experience! Really enjoyed working with the team and they helped us have an incredible trip that met all our needs and more.

Rated 5 out of 5 stars

Everything went like clockwork. There were no mistakes and no slip-ups. Everyone was very professional. And our tour guide, Chelsea Quezergue, was awesome.

Rated 5 out of 5 stars

Our trip to Marrakech was absolutely incredible. Our host Ina was amazing, i would travel anywhere with her.

Rated 5 out of 5 stars

The trip was well organized, efficient and professionally done. Our tour guide, Ale, was cordial and knowledgeable, our driver was safe and timely, and our travel expert, Trish, kept us on time, answe... See more

Rated 5 out of 5 stars

I had a great experience with TOUR Hero. I would recommend. Everything went smooth, no problems and everyone was nice and accommodating.

Rated 5 out of 5 stars

My host, Andre, was amazing, and he made this trip so special. TourHero was great at communicating and made the process so easy!

Rated 5 out of 5 stars

The staff were friendly and informative, the Inn had breathtaking views, everything was clean

Rated 5 out of 5 stars

Tour Hero made the trip more effortless and seamless from beginning to end.

Rated 5 out of 5 stars

Our trip was an amazing experience! TourHero made payment arrangements easy, our detailed itinerary readily available, and the on ground hospitality was 5/5.

Rated 4 out of 5 stars

I honestly had the best time! Andre was a great host. Very attentive, welcoming and organized. Never once felt any stress or regrets. The tour guides were also very lovely, fluent and full of personal... See more

Rated 2 out of 5 stars

I loved the resort and the people in Costa Rico. That saved my trip. Booking with tour hero was interesting and the person that lead our trip was a very young 34 and kept thinking she could “mother... See more

Rated 3 out of 5 stars

The organisation was established and effective in booking and logistics. Nahomy as our Japanese tour guide was exceptional and polite and really went the extra mile for us to help make it seem less .... See more


Company details

  1. Travel Agency

Written by the company

TourHero is a social travel platform that enables anyone to meet like-minded individuals through unforgettable journeys.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

164 reviews

5-star
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1-star

Replied to 40% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great experience with TourHero

I recently completed an international retreat organized by TourHero. It was a great experience and I would definitely work with them again. Two things stood out - the amount of accurate, detailed information that was shared, and the personal, caring staff.
Everything ran smoothly, I knew what to expect and when. I also felt I had support from the company should it be needed. The planning was superb; the trip was a great.

22 February 2024
Rated 5 out of 5 stars

Amazing Experience

Everything was planned to perfection! From our stay to the excursions. We had a fantastic time, thank you your hero for helping us plan & making this an amazing hassle free trip.

22 February 2024
Rated 5 out of 5 stars

Boliving with friends!

TourHero partners in Bolivia worked really fast, they send us the itinerary within 3 days, also having their support on everything we need was really helpful, about our destination it was simply magical!

We look forward to doing another trip with TourHero!

16 February 2024
Rated 5 out of 5 stars

Awesome experience with a group!

Awesome experience with a group!

TourHero helped our yoga studio go on a retreat in Costa Rica. It was wonderful having a professional spearhead everything, and someone to keep us on task with keeping all our travel documents and schedules up to date. I didn't organize the trip so don't know how easy they were to work with, but from the user side the experience was wonderful!

1 February 2024
Rated 5 out of 5 stars

Expert and personable

TourHero handled the details and the unexpected issues of our trip to Costa Rica with expertise and
clear communications. They were prompt in responses. And, while I never met anyone from
TourHero in person, I felt there was a personal touch
to their service. The handling of pre-trip information and billing was helpful and easy to access.

15 January 2024
Rated 5 out of 5 stars

Costa Rica retreat

The customer service was responsive, respectful and accurate. Accomodations and meals at Finca Luna Nueva Lodge were exceptional. Transportation was on time and the drivers were safe. The events were true to description and very good quality.

17 January 2024
Rated 3 out of 5 stars

Fuqua'Japan Trek - Tour Hero

Dislike:
- Hiroshima was the most expensive add-on, and we only spent 30 minutes at the museum. I felt rushed when I expected to have the opportunity and time to walk around for more time.
- Last-minute changes to the itinerary without informing the attendees. For example, the TeamLab visit will be in the morning, instead of the afternoon as initially planned.
- Hotel in Tokyo was of a low quality. Super small room. I didn't like it and didn't feel comfortable.

19 January 2024
Rated 5 out of 5 stars

Costa Rica Perfection

I went on a TourHero yoga retreat recently in Costa Rica and it was just amazing! Everything about it was perfect and all I had to do was show up and all the details (excursions, travel to/from places, meals etc) was taken care of!

19 January 2024
Rated 3 out of 5 stars

Great operation, plead for more explanations

I liked the smooth operation of the itinerary. Even though it could be challenging to manage all the people participating in the trip, guides managed very well in bringing people together to move and gather. The trip could have been better if there were some explanations of where we are at. For example, I expected some kind of explanation on the city of Tokyo when travelling through a cruise - there was no explanation, and the cruise was merely used for transportation.

19 January 2024
Rated 5 out of 5 stars

A fantastic trip to Iceland

A fantastic trip to Iceland. Our time there was so well organised, giving special thanks to our guide AJ , who was just brilliant. AJ made our trip so enjoyable and memorable. He was informative, patient, friendly and a great time keeper. He worked so well with our own organiser Dani and this allowed us, to have a very very special trip to Iceland. Thank you . Trish.

31 October 2023
Rated 5 out of 5 stars

Incredible Iceland

Such an incredible experience. So much to see and do in such a unique country. There was a perfect balance between yoga and the daily tours. Our guide was very knowledgeable and worked in tandem with our yoga instructor / group leader. Our bus tours didn’t seem long at all with so many stops along the way, and every new experience seemed to trump the previous one. Highlight for me was the hike up the Reykjadalur Valley to bathe in the hot river, truly breathtaking! I would highly recommend the holiday.

20 October 2023

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