While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the website, describing it as problematic and prone to glitches and errors. Customers frequently reported issues with the products, particularly the slots, which were often described as not paying out, having low RTPs, and being perceived as unfair. The customer service was also a major point of contention, with many finding it non-existent, unhelpful, and experiencing long wait times. Additionally, consumers felt the pricing was poor, with low returns on their wagers. However, some people were satisfied with the customer service, finding it competent and helpful in resolving issues. A few other people also felt that the website functioned well, was easy to navigate, and offered a good variety of options for sports betting and slots.

What people talk about most

Website

Customers had negative experiences with the website. Many reviewers describe the site as awful, with constant... See more

Product

Clients share ambiguous opinions on the product. Many reviewers express frustration with the lack of bonus... See more

Customer service

People report negative experiences with customer service. Many customers describe the service as the worst... See more

Payment

Reviewers highlight ambiguous aspects of payment. Some customers report not receiving welcome offers or... See more

Price

Customers consistently note negative experiences with price. Many reviewers feel that the return to player... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Customer opened an account here, deposited £900 and the site took it all, bonus rounds paid back pittance. 1. £8 2. £16 3. £27 At this point the customer was down £100s. A complaint will... See more

Rated 1 out of 5 stars

Omg this site is bad, I had welcome bonus ticked but didn't get then was told they would ask a manager and let me know day after then locked my account so went on chat day after told would get bonus a... See more

Rated 1 out of 5 stars

Didn't receive welcome bonus, deposited and played £60 and it took the lot. It took an hour to get bonus feature to win pennies back. Very poor compared to playing the same slots game on other site.... See more

Rated 1 out of 5 stars

In the middle of eye of horus bonus game upto £126 had 6 spins left suddenly closed refreshed the page. For them to say suspicious activity your account has been locked contract customer service. I'v... See more


Company details


Contact info

1.9

Poor

TrustScore 2 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good games with instant withdrawal

They verified me on signup and I didn't have to go through loopholes with verification. Casino games were good and when I withdrew it took seconds. Really pleased with the site.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam artists. Encourage you to choose them offering free bets, placed a bet, and they’ve not given the free bet credits.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Great site ....

I don't get all the bad reviews this is by far the best site i have tried over the last year, the customer service on the phone was great made such a change instead of sat waiting for chat, the site is easy to navigate great for sports betting and plenty of slots to play, the withdrawals were in my bank within 20 mins .Honestly what a breath of fresh air compared to some of the other UK sites keep it going Tote ....

12 March 2026
Unprompted review
Rated 1 out of 5 stars

I deposited and followed the correct…

I deposited and followed the correct steps for the correct steps for the welcome offer customer service wait times are long.i find the service unhelpful. The company have still not credited my account with my welcome offer and keep just saying its 48 hours applier automatically and they cant do it manually. Redelclious any other company wuld credit the account instantly once you qualify.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Very good casino

Deposited around £500 and played a few different games, got a few bonuses which weren't great and a few that were very good so just as expected, withdrawal made at 11pm of just over £5000 and was in my account by 9am.

There's nothing bad I can say about this casino 10/10

16 February 2026
Unprompted review
Rated 1 out of 5 stars

Didn't receive welcome bonus

Didn't receive welcome bonus, deposited and played £60 and it took the lot. It took an hour to get bonus feature to win pennies back. Very poor compared to playing the same slots game on other site. Went straight on self exclude so I avoid playing it in the near future.

8 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid! There are many better casino slots out there that offer more joy and fun. I made hundreds of spins and even took advantage of the 100 free spins from the registration offer, but I didn’t receive a single scraters or bonus. It’s a joke.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

AVOID CASINO

AVOID CASINO! Shockingly bad RTP. Over 200 spins on Big Bass hit one bonus, paid me a mega £7.40. Absolute joke, dead spins after dead spins. One of the worst Casino sites ive used. Stay away.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

All good here

All good here. New customer sign up offer, did the wagering, got my free spins, won a little bit, withdrawn instantly no issues.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

They are not even worth one star

They are not even worth one star. This site is so bad that they should be banned from taking bets, if you are ever fortunate enough to get a winner on horses, greyhounds etc, don't expect to get paid anyway quickly. Odds as well are suspicious, they tell you that best odds like SP will be paid if better than Tote returns - not a chance. However gaming is the worst I have ever seen, they have a thing for customers Treasure Hunt - absolute joke. And finally there are the staff - absolute idiots that know nothing, if they can't answer your question they will just quote a passage from The Bible - that is The Tote Bible, customer service/support is appalling, I have just been dealing with Zoe, who I had to remind should know that The Tote encourage positive & negative feedback - but when you give negative feedback she starts her infamous quotes - Avoid at all costs.

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam.

Absolute scam.

I've used 20 sites over the last 10 years and this is by far the worst I have ever used.
Rtp on machines is set about 10%
More features give 0 on here than any other ever. No offers, site glitches errors constant issues. Just dont waste ur time. Scum

Account closed

12 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look