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Review summary

Created with AI, based on recent reviews

Considering 24 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, highlighting the unique leathers and custom fit. Many people are delighted with their purchases, often making repeat orders due to the outstanding product and the ease of the ordering process. However, some customers also noted issues with the pin bars, finding them to be of poor quality, smaller in diameter, and shorter in length than expected.

What people talk about most

Product

Clients share positive opinions on product quality. Reviewers consistently praise the expertly made,... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the excellent... See more

Order

Customers had positive experiences with order. Many reviewers expressed satisfaction with the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received my latest order of three new straps (Russian Tan, Midnight Kudu and Goblin) from Toshi Straps, and once again they’re absolutely fantastic. The quality is spot on, the craftsmanship is e... See more

Rated 5 out of 5 stars

Just received my new ( unique ) watch strap from Richard at Toshi Straps. I must say the quality, workmanship and overall service has been outstanding. The strap feels like it will last fo... See more

Rated 5 out of 5 stars

One of the finest straps I've ever had! The craftmanship and quality of Rich's work is fabulous. An impressive selection of leathers and colours - many unusual and therefore offering something spe... See more

Rated 5 out of 5 stars

I had read great reviews of Toshi straps and decided to purchase one for a Panerail Luminor Marina. I asked for bespoke hole positions to get the fit right and the communication was excellent to ensur... See more


Company details

  1. Leather Goods Manufacturer
  2. Leather Goods Store

Written by the company

Handmade Leather Watch Straps by Toshi Straps. Bespoke watch straps custom made in the UK for all watches including Panerai, Anonimo, Breitling, Tudor, Rolex etc.


Contact info

4.8

Excellent

TrustScore 5 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Excellent Product & Service

Just received the 5th watch-strap made by Rich at Toshi Straps and it won’t be the last.
Previous purchases have been for my Panerai Luminor, this one for my Apple Watch. It transforms the watch from a basic ubiquitous Apple product to something “stand-out”.
Excellent personalised service from a true craftsman who takes the time to open an online conversation to ensure everything is “just right.”
Highly recommended!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Richard is extremely knowledgably in…

Richard is extremely knowledgably in his craft and is always ready and willing to provide support when making purchases. Its great to meet someone who is genuinely passionate about the skills they employ.

The products are expertly made and are of great quality. I shall definitely be buying from him again.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Spectacular

Phenomenal service from start to finish. Rich answered all of my questions on the front end and helped me pick the right strap size for my vintage IWC. His communication was excellent. The strap itself (King Kudu) is beautiful. The pricing was fair. This guy is excellent and I will absolutely be ordering from him again.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Zombie strap from Toshi Straps

Just received a Zombie strap from Rich at Toshi Straps, absolutely fantastic quality leather with an awesome matte finish army fatigue type colour.
Amazing quality stitching and the strap was finished in only two weeks. I would not hesitate to order again, brilliant customer service Rich listens intently on watch you want and delivers 100 %.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Quality again from Toshi

I have ordered a few straps and the leather is fabulous and the straps very well made. Service is first class and communication excellent. I’ve bought many watch straps and these are good value

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Over the moon 🌙

The experience dealing with Rich was 1st class. Good comms from initial contact and also when the strap was finished and in the post. Original date of completion was improved upon and the strap was delivered a week early.
The strap itself is absolutely fantastic. The quality of workmanship is excellent and it fits perfectly to the dimensions of the watch. The leather is really supple and is extremely comfortable from the off.
This strap is clealry made by someone with skill and passion. The overall fit, feel and look is more akin to something twice the price.
Overall I am highly delighted with my unique strap and feel lucky to have found Rich and his beautiful straps.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service, excellent products

I ordered a blue leather strap for my panerai 1392. Shortly after Rich contacted me via email to confirm the order. We discussed size, and I ended up changing it slightly. Rich was very helpful and service minded from order to delivery. I also ended up having tubes included.
The strap itself looks, and FEELS, fantastic.
Pricing is honestly more than fair for both the quality of the leather and the craftmanship.
Iam very happy with toshi and Rich, and will surely order from him again!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful amazing work

Beautiful amazing work, high quality craftsmanship and materials. Website has great diversity of materials and descriptions. Ordered 3 straps, all look great with the watch. Highly recommended.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

I've just completed my first order with…

I've just completed my first order with Toshi. The service was on time and as advised in correspondence. The strap is outstanding and brings life back to a Microband with the stitching colour trying in really well. A big thanks from me :)

13 December 2025
Unprompted review
Rated 5 out of 5 stars

One of the finest straps I've ever had!

One of the finest straps I've ever had!

The craftmanship and quality of Rich's work is fabulous. An impressive selection of leathers and colours - many unusual and therefore offering something special way above what you find elsewhere. The end result is one of the best Panerai style straps I've come across - the sheer thickness, the quality and craftmanship, the custom fit, the buckle, the suppleness and the texture of this particular leather is fabulous!! Delivered exactly within the timeframe promised. Highly recommended.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

The quality is spot on, and the craftsmanship is excellent…

Just received my latest order of three new straps (Russian Tan, Midnight Kudu and Goblin) from Toshi Straps, and once again they’re absolutely fantastic. The quality is spot on, the craftsmanship is excellent, and they look great on the watches in my collection. This is a repeat purchase for me, and my dad’s now a big fan too; we both have an handful of Toshi straps on our watches. Highly recommended for anyone who wants something a cut above the usual options.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

THIS is what I'm talking about !!!

A number of years ago I ordered my 1st few straps from Rich and have had no desire to look elsewhere ever since. When someone tells you they own a total of eleven Toshi straps, you can be certain that absolute satisfaction is the foundation of that order repetition. Not only is the craftsmanship outstanding, but the available selection of top grade leathers makes your choices so very enticing - exquisite watch straps for ANY watch, regardless of type or size. Rich will provide any assistance you require in making decisions to best suit your needs, as well as the characteristics of the in stock leathers. A comprehensive display for ordering and a vast gallery of customer photos will help you dress your own watch the way you envision a perfect fit. We're talking 'saddle' type hand stitching & built from the 'ground up'. 👍

26 October 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed

Ordered some pin bars for a Panerai, on arrival it was noticed on the delivery envelope the cost for shipping was £3.60, although I was charged £5.50 delivery fee.
The pinbars were of poor quality, were smaller in diameter and were a shorter length than the original.
I returned the items for a full refund and it’s been over a month lapse without the refund
Disappointed
I Have returned the items,NOT once did I refuse to return the items
As I previously stated the items have been returned but as of yet I have had NO refund
Its a total false statement to say I refused to return the items
Also I ordered the correct pin bars for my Panerai, a watch I have had for over 2years having previously had straps made for it

31 July 2025
Unprompted review
Toshi Straps logo

Reply from Toshi Straps

Although post & packing is free of charge with all my straps, for small non-strap orders I do charge a standard post & packing fee. This fee is advertised on my site & quoted before the order is placed. Alan knew what the fee was, went ahead with the order, and then complained about postage costs. He then complained that he didn't get a next day postage service, even though 1st cass recorded was stated on my website & the email I sent him confirming his order. When the bar pins arrived, Alan then complained they didn't fit his watch. Although I am convinced he has probably ordered the wrong size (because no-one else has had a problem with them before) I agreed to a full refund if he wanted to return the bar pins, however he refused to return them (not sure why, if they don't fit this watch?), and instead lodged a refund request with PayPal. As that has now been unsuccessful, and I've stopped replying to his abusive emails, I suppose I should have guessed a bad review on Trustpilot would follow, but on principle I have insisted that the bar pins are returned prior to a refund being given. I don't think I'm being unfair in this request, but obviously Alan does, hence this review.

Rated 5 out of 5 stars

Well I can only say amazing

Well I can only say amazing. The quality of the product, the communication and the price is second to none. I have lots of luxury watches in my collection and I am alway searching for nice straps. I am not going to buy from anyone else and Toshi will be my only straps.
Can’t thank you enough Toshi. Very happy customer

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Need a great watch strap? Go to Toshi!

A pleasure to order from Toshi Straps. The ordering process is simple, with all the options explained clearly. Once I placed my order, I received a confirmation email with the details of my order and when I could expect to receive my strap. I then received a further email when the strap was ready and posted, and it arrived the next day, complete with care instructions. The strap itself is a beautiful piece of craftsmanship, and really elevates my watch. If you want a beautiful, well-made watch strap, I can't recommend Toshi straps highly enough.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Great quality, customer service and value

I had read great reviews of Toshi straps and decided to purchase one for a Panerail Luminor Marina. I asked for bespoke hole positions to get the fit right and the communication was excellent to ensure everything was clear. When the strap arrived, I was delighted with the quality, every part from the leather finish and thickness, stitching, edge finish and buckle, everything was perfect. It really is a great value product. I ordered another one immediately! Thank you.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from start to finish.

I have been looking for a new strap on my watch for a while and didn’t find excactly what I was looking for until I found Toshi Straps,as soon as I opened the web site I couldn’t wait to place an order,the only trouble was which one! (I wanted them all).
I just received my first strap a few days ago and have to say I was blown away by the quality and craftsmanship , and honestly believe you will not find better anywhere and on top of that Rich was fantastic to deal with and he leaves you with every confidence and a very rare feeling that you have made the right decision to spend your hard earned money with him.
The new strap looks fantastic on my watch and I can’t wait to order another.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous experience

As previous reviews mention, communication was swift and courteous.
I asked for my ideal hole positioning and once received, having spent some time enjoying the craftsmanship, was delighted to see it was millimetre perfect.
Thanks Richard. Fits like a carefully crafted watch strap should.

27 June 2025
Unprompted review

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