Worst customer service ever experienced. Made an order and they have effectively stolen my money. No item sent or received. Ignoring all my email requests for further information and updates. Unab... See more
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See what reviewers are saying
I placed an order 10th March for literally 2 things. I still haven't gotten them. The thing hasn't changed status from "pending" since I placed the order. This is getting ridiculous. I've messaged the... See more
I wanted a PC only for flight simulators to be played on Virtual Reality I contacted Custom PC and after a few emails back and forth they put together a PC taking into account my suggestions and... See more
I tried to buy a cpl products, and went through the process of applying for a financed load via HUMM, but after getting approval from HUMM, CusPC did not process the order. Understandably things can g... See more
Company details
Information provided by various external sources
Custom Gaming & Business Desktop PCs & Laptops Designed to your exact specification with Lifetime Support and Next Business Day Collection & Return by Irelands Number 1 PC Manufacturer www.TORQUEGAMING.ie
Contact info
Unit C9 Enterprise Business Park, 0000, Carlow, Ireland
- 01 524 0570
- sales@torquegaming.ie
- torquegaming.ie
2.0
Poor
156 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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No issues at all
No issues at all. Had a Custom PC built and delivered in less than a week.
Great customer experience.
7 September 2020
Unprompted review
Very bad contact between customer and…
Very bad contact between customer and seller..
31 August 2020
Unprompted review
Reply from Torquegaming
Please provide us with your order number.
We reply to all support tickets within 24 hours. When an order is placed we send confirmation email , update emails and dispatch emails. Depending on the type of order between 3 and 8 emails are sent prior to delivery. If you want to view an order status you can log into your account and view the order status and history from within your account.
Your details are not associated with an order and we are unable to provide more assistance until you provide an order number.
The product was exactly what was…
The product was exactly what was ordered.
* Contact Information for the tracking of orders needs improvement.
* Shouldn't have to create an account to track orders.
* Contact info should have phone number of torque gaming and not parent company in Dublin
* Need to send confirmation of tracking number for Fastway in email not just a link to Fastways tracking site.
I do realize your website was being updated. The above information would help your customers immensely.
31 August 2020
Unprompted review
Reply from Torquegaming
Thank you for your review.
Contact information for our support team is dispalyed on each page of our website in the bottom right corner " HELP ICON "
It is alwasy advisable to create an account when placing an order. Account holders receive reward points and can update and cancel orders as well as see a history of past orders. Documents such as Invoices can also be downloaded from within an account.
If you checkout as a GUEST you will receive a Confirmation email with clear information as to the expected ETA of an order. You will also receive update emails as your order progresses as well as a disptach email with tracking information.
Fastway tracking nunbers are included within the dispatch email.
Probably the worst experience ever!!!!
Probably the worst experience ever!!!!!
I still don't know what is the status of an order that I requested 14 days ago!!!
Contacted their support, they said I should expect it LAST week. then never answer again.
Even after paying I did even get a confirmation.
Again. worst experience EVER.
EDIT After reading they reply.
They say the sent me a lot of emails. again. I did not get a single email. and yes I checked the spam folder.
not sure what the issue was but I was never updated of what the issue was. I sent them many emails asking and the web they point out was just showing STOCK CHECKED.... so this does not even align with the story the say about not having stock.
I have the emails I sent you with the screens I took from the web.
Again. I never knew the status of the order.
28 August 2020
Unprompted review
Reply from Torquegaming
You can view an order status from within your account or you can determine an order status based on the last email we have sent to you. You have 2 orders on our syatem with one order placed on the 14th of August and the second placed on the 19th of August 2020. The order from the 14th of August was shipped on the 28th of August with 4 emails sent to you prior to shipment including a email on the 19th of August 2020 notifying you that the ordered items were not available from stock and did not have an ETA. We sent a second email 2 days later providing an estimated ETA of the 30th of August 2020. The second order which was placed on the 19th of August was shipped on the 31st of August 2020. Unfortunately orders placed for items which are stated as OUT OF STOCK can take longer to be delivered than the stated 4-10 business days from day of order processing. A notice that these items were OUT OF STOCK was displayed on the product page and again during checkout. During busy period products can go out of stock even between placing in a basket and checking out. This is why we provide a notice on the checkout page as well as the product page. The fact 2 items you orders were out of stock is unfortunate and rare.
If you are not receiving emails we have sent to you then you need to check your spam settings. Our emails are sent through a recorded service called Mailgun to ensure all of our emails get to their intended destinations.
everthing came on time
28 August 2020
Unprompted review
Reply from Torquegaming
Thank you for your review
Decent selection, quick delivery, could do better communicating delays
Really decent selection of parts and only IE shop doing finance on parts/PCs. The only issue I had was with one of the parts not being in stock at the time of order fulfillment which was not clearly communicated. However, as soon as that was resolved, the delivery was quick.
I'd definitely recommend when asked where to buy PC/parts in Ireland.
18 August 2020
Unprompted review
Absolute failure at every level
Absolute failure at every level , I have initiated a visa fraud investigation into this company.
14 August 2020
Unprompted review
Gaming PC built to specs and delivered…
Gaming PC built to specs and delivered very quickly. Amazing job thank You guys.
12 August 2020
Unprompted review
Reply from Torquegaming
Thank you for your review
Very slow to respond to raised queries…
Very slow to respond to raised queries on delivery. Also very slow to ship item - excuse of Covid in July is not longer acceptable.
13 July 2020
Unprompted review
Reply from Torquegaming
We answer all support tickets within 24 hours during business hours monday to friday.
Lockdown and covid19 restrictions have since the 16th of March affected deliveries in Ireland
and across the world. 97.8% of our component orders and 99.4% of our custom computer orders have been delivered within our stated delivery timeframes. There can be delays outside of our control as many manufactures have limited their services. It should also be noted that goods coming into Ireland through ports have been subject to small delays however this has not affected the majority of our orders. Your order was placed on the 22nd of June 2020 and shipped on the 10th of July 2020 which is an order that took far longer than normal. This delay had nothin to do with covid19 restrictions and happened because the item you order was listed as OUT OF STOCK when you placed the order and no ETA was available when you checked out. Unfortunately when items which are OUT OF STOCK when ordered it is impossible for us to provide a delivery ETA during checkout. We sent 8 emails during the order process to you to keep you informed. Items being out of stock are very rare and even more rare for a product to take such a long time to return to stock. The item you ordered comes from Gigabytes Irish distributor and not direct from ourselves or our distributions partners in Germany. This item is only available from Gigabytes Irish Distributor as it is an item specific to Ireland which means it was not possible for us to order from Gigabyte in Germany or Holland. We have stopped distributors from feeding out of stock products to our websites in an effort to stop this type of delay from happening. Please accept our apologies for the delay with your order.
Order and delivered Tony door and…
Order and delivered Tony door and everything checked out,
I would order again
29 June 2020
Unprompted review
Reply from Torquegaming
Thank you for your review
The site was easy to navigate
The site was easy to navigate, Building the laptop was quick and easy. The delivery was just on time as stated and finally the price was great for the quality offered.
23 June 2020
Unprompted review
Reply from Torquegaming
Thank you for your review
Great service
Great service, as always. If I'm picky, they can be slow to deliver
12 May 2020
Unprompted review
Reply from Torquegaming
Thank You for your review
Unfortunately during the COVID19 restrictions we have had to change our delivery timeframe.
80% of our orders are delivered within 5-6 business days and 98% within 9 Business Days. We have stated 15 Business days for component and pc orders however 88.8% of our orders have been delivered within the pre covid19 timeframes.
Great products and decent pricing for…
Great products and decent pricing for Ireland.
11 April 2020
Unprompted review
Reply from Torquegaming
Thank You for your review.
Great feedback and communication when…
Great feedback and communication when needing to amend an order. Great service.
20 March 2020
Unprompted review
Reply from Torquegaming
Thank you for your review
xfx radeon rx 570 8gb
Got my xfx radeon rx 570 8gb graphics card very happy with it customer service are spot on my card was bit late but not the sellers fault like I said customer service are very helpful I will be buying more stuff soon
8 March 2020
Unprompted review
Reply from Torquegaming
Thank you for your review
Great product - awful delivery
Great product !!! Disgraceful delivery by Fastway.
8 March 2020
Unprompted review
Reply from Torquegaming
Thank you for your review.
If you had an issue with Fastway related to this delivery please contact support@custompc.ie
It must be understood that Fastway as well as ourselves are operating under restrictions in March 2020 related to COVID19 and there will be delays locally and nationally. This is beyond our control and that of Fastway.ie.
Arrived within the time suggested, and with no problems
I'm a first time customer of torquegaming.ie. My order arrived quickly and I had no problems. Very satisfied.
17 February 2020
Unprompted review
Reply from Torquegaming
Thank you for your review
Reply from Torquegaming
Thank you for your review
Excellent service and quick shipping.
Highly recommended, I was fortunate to find a seller who still had in stock the case I needed (Game Max Silent in White). Didn't take long to arrive despite coming from Ireland to UK. Sadly, I'm having to sell the case on as the shade of white isn't a match for my current setup (a gamble you take when ordering sight unseen). Hardly the fault of the seller though. Would buy from again as their service was impeccable.
30 December 2019
Unprompted review
Reply from Torquegaming
Thank you for your review
Very good and efficient service
Very good and efficient service. Thank you
24 December 2019
Unprompted review
Reply from Torquegaming
Thank you for your review
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