From start to finish, Torqen was helpful, full of information, gave me options and advice in regards to the kit I wanted. Communication was quick, precise and I knew exactly where I stood at a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I work on my own garage in europe and some parts that i need for costumers car i buy here the only one who responde for every solution or help you whith what they can is at TORQEN im very happy whith... See more
Paid on 24 March. Chased multiple times. Mostly ignored. On Monday, I was told the item had been restocked and was being shipped that day. Since then: no tracking, no proof of postage, no parce... See more
Company replied
As always super helpful! I’m trying to locate small Ancillary parts for a bumper conversion and they have been responsive and helpful, taking time out to video parts and locations etc!! Great team!!!... See more
Company details
Information provided by various external sources
TORQEN offers the most comprehensive selection of Japanese performance parts and mods in the UK. Our aim is to provide unrivalled customer service, while continuing to build an ever-growing collection of performance car parts.
Contact info
Unit 3 Quarry Court, Quarry Road, LU7 9GW, Pitstone, United Kingdom
- support@torqen.uk
- torqen.uk
4.5
Excellent
592 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT ORDER FROM TORQEN.
DO NOT ORDER FROM TORQEN.
I ordered a clutch release bearing. I paid 130pund in shipping to get it sent with international express. They did ofc. not have it in stock. So I had to wait..... And the wait was long. So They finally got it sent from Japan which I would have ordered it directly from if I knew torqen have NOTHING in stock. Took forever.
Package arrived after about 3 weeks. "International express" worthy delivery time. NOT. And then they had managed to send the wrong item from the UK. This resulting in my dyno session and an event being cancelled.
So I asked them specifically to send the correct one with the fastest shipping as possible. Which they said they would. Turns out they sent it with "Economy select" at DHL which is the SLOWEST possible method at DHL. So another 1.5 week wasted because of that.
I will demand a refund on my shipping for international express and they have still not reimbursed me for the shipping I had to pay sending the wrong item back.
If I knew what a nightmare this would be I would NEVER ever ordered from them. And don't even get me started on their customer service...
- Edit to clarify Torqens answer: -
First off: You cant charge people for International Express shipping if you DO NOT have the item in stock. I paid 130 Pund for Express shipping as I needed the part delivered fast. If I knew you would need to order it from Japan I would have done so myself.
Second: I informed you that it was the wrong part. Not the other way around. And I also asked you to send with the fastest shipping possible. And you sent with the cheapest option. And what is this supposed to mean?! "the replacement shipping was sent at no additional cost to you." ..... You sent me the wrong item. Ofc you send the correct one free of charge.
Third: The wrong item was shipped back by me at given date and you were provided with tracking number. I am not to blame for your postal service being slow. Maybe next time ship the correct part to begin with.
17 June 2025
Unprompted review
Reply from TORQEN
Hi Ingar, thank you for sharing your concerns.
Regarding your recent email, we consider your demand for a full refund conditioned upon the removal of your reviews to constitute an unlawful attempt to coerce TORQEN, which is wholly unacceptable and may have legal consequences.
Your clutch release bearing was not held in stock at TORQEN when you ordered, so we sourced it from our partners in Japan. Throughout the waiting period, we kept you regularly updated via WhatsApp and our website, including sending updates on 28 May during the UK bank holiday to keep you informed despite reduced office hours.
Upon arrival in the UK, a logistical mistake occurred: two orders were accidentally swapped, and the incorrect part was dispatched to you. We contacted you by phone on 6 June to inform you of the error. Once you notified us, we promptly sent the correct part via DHL Economy Select on 11 June, which was delivered to your address in Norway on 17 June. This replacement shipment was sent at no additional cost to you.
Regarding the incorrect item you returned, you stated it was sent back on 10 June. However, we have yet to receive it at our facility. We explained via WhatsApp that the refund for your return shipping cost (£23) will be processed immediately upon receipt of the returned part. Until then, we cannot reimburse this amount.
On the topic of communication, we reply to all messages received during UK working hours as quickly as possible. Messages sent outside of these hours are responded to promptly once the team is back online. We regret if this caused frustration but maintain our commitment to timely and clear communication.
While we regret the delays and errors, we have acted transparently and fairly to resolve these issues. We appreciate your patience during this process.
Kind regards,
TORQEN Customer Service Team
Amazing customer service!
Amazing customer service!! Great turn around on parts and orders even ones from overseas!
17 June 2025
Unprompted review
Reply from TORQEN
Hi Matt, thanks for the great review! We’re pleased to hear you’re happy with the customer service and quick turnaround, even on overseas orders. We appreciate your support.
Kind regards,
TORQEN Customer Service Team
Torqen are by far one of the best…
Torqen are by far one of the best companies ive ever had the pleasure of dealing with. No job or task is too big or too small. Their communications with customers is incredible- even replying to my communications and checking stock at 10pm at night!! Unreal. Thank you for everything.
10 June 2025
Unprompted review
Reply from TORQEN
Hi Stu, thanks for the fantastic review. We’re glad you appreciate our commitment to communication, even late into the evening. It means a lot to hear you value our support on every job, big or small. Thanks for choosing TORQEN.
Kind regards,
TORQEN Customer Service Team
Normally I would give Torqen 5 Star
Normally I would give Torqen 5 Star, but this time a part was missed off on my order. That said once this was pointed out to them, they did their best to rectify the situation in record time, without further delay!
27 May 2025
Reply from TORQEN
Hi Peter, thanks for your honest feedback. We apologise for missing the part on your order but are glad we could resolve it quickly once you informed us. We appreciate your understanding and look forward to delivering a smoother experience next time.
Kind regards,
TORQEN Customer Service Team
VeilSide body kit 370Z
I purchased a Veilside body kit for my 370Z and couldn't be happier. The level of service, communication, and engagement throughout the process was excellent. Highly recommended!
14 January 2025
Unprompted review
Reply from TORQEN
Hi Alex, thanks for your fantastic review. We’re glad you’re happy with your VeilSide body kit and the service you received. We appreciate your recommendation and look forward to helping with any future projects.
Kind regards,
TORQEN Customer Service Team
Excellent service and great…
Excellent service and great communication - kept up to date on orders. Highly recommended.
9 June 2025
Unprompted review
Reply from TORQEN
Hi M, thanks for the positive feedback. We’re pleased to hear you appreciated the service and communication. Looking forward to assisting you again.
Kind regards,
TORQEN Customer Service Team
Cracking service from the guys a…
Cracking service from the guys a Torqen. Used their WhatsApp chat service and I appreciate this might not be the same for everyone due to time of day or the amount of work they have on but my messages were answered within a minute of texting them. Gave me a heads up on additional hardware I needed to purchase and included an example so I know what to look for. Can’t fault them at all. Looking forward to my new seats turning up and getting them installed 💪
4 June 2025
Unprompted review
Reply from TORQEN
Hi Paul, thanks for the great review. We’re glad the WhatsApp support worked well for you and that the advice on additional hardware helped. We hope you enjoy your new seats once they arrive and look forward to supporting you with the installation.
Kind regards,
TORQEN Customer Service Team
Responsive Customer Service
Great product when arrived although slow as it was apparently coming from America. Responsive customer service
27 May 2025
Reply from TORQEN
Hi Rowland, thanks for your feedback. We’re glad you’re happy with the product and found our customer service responsive. We understand the wait from the US can feel slow, but we try to keep you updated every step of the way. Thanks for your support.
Kind regards,
TORQEN Customer Service Team
10/10 service
Wooow! 5* ordered some new wheels for my mustang, having ordered from America delivery took only a week from placing the order. Super fast and updated me along every step of the way. Super quick and reliable. Thank you Torqen 👍
28 May 2025
Unprompted review
Reply from TORQEN
Hi Jack, thanks for the fantastic 5-star review! We’re pleased your Mustang wheels arrived so quickly and that you stayed informed throughout the process. Thanks for choosing TORQEN.
Kind regards,
TORQEN Customer Service Team
Great service
I can honestly say this was the best buying experience I've ever had, from the first phone call enquiring about an item I was looking to purchase till DPD delivered it to me the next day Torqen could not have been any more helpful. This is a company that you can definitely buy from with confidence. A real pleasure to deal with. Totally deserve 5 stars.
24 May 2025
Unprompted review
Reply from TORQEN
Hi Del, thank you for the glowing review. We’re delighted your buying experience was smooth from enquiry to next-day delivery. It’s great to hear you feel confident buying from TORQEN. We appreciate your support and look forward to helping again.
Kind regards,
TORQEN Customer Service Team
Superstars
Superstars
So for years i've been wanting to get some TwinZ parts for my car, until recently the only place you could get them was in the US, which isn't helpful when you in the UK, they would ship some stuff, but the bigger items no carrier was available, i even considered arranging my own crate, but looking at costs it was a non starter.
I was about to knock the idea on the head when i saw a post about Torqen now being the official European Partner for TwinZ. So as a trial run i ordered the bigger parts i couldn't get from the US.
This took a bit longer as they are crated and shipped from Peru, but the guys kept me up to do date as to when the parts had been produced, then packed, then shipped, when they where landing in the UK, they sent me a video of then being unpacked and checked, then repacked and van'd up to me.
Im double happy with the parts and the service received from the guys at Torqen , ill be placing an order for the rest of the bits with Torqen real soon.
Like i said they are superstars ,
22 May 2025
Unprompted review
Reply from TORQEN
Hi Darren, thanks for your detailed and positive review. We know getting TwinZ parts in the UK was tough before, so being the official European partner lets us make that easier for you. We’re pleased the tracking updates and care with your order met your expectations. Glad you’re happy with the parts and service—looking forward to your next order. Appreciate the kind words.
Kind regards,
TORQEN Customer Service Team
Best store for jdm cars
Best store for jdm cars! Unmatched prices and the service and aftermarket support is exceptional!
24 April 2025
Reply from TORQEN
Hi Manolis, thank you so much for your fantastic review! We’re thrilled to hear you consider TORQEN your favourite JDM store. It means a lot that you value our product quality, variety, and pricing, as well as the aftermarket support and knowledge from Adrian and the team. We’re committed to keeping our recommendations spot-on and providing the best service possible. Thanks again for your support!
Kind regards,
TORQEN Customer Service Team
Very helpful and took slot of time…
Very helpful and took slot of time searching the product I was looking for thank you so much
Would definitely recommend
6 May 2025
Unprompted review
Reply from TORQEN
Dear Customer,
Thank you for your kind review and 5-star rating! We’re really pleased to hear that you found our team very helpful and that we were able to spend the time needed to track down the product you were after.
Your recommendation means a lot to us, and we’re always here if you need anything else in the future!
Kind regards,
TORQEN Customer Service Team
Great customer service and commication…
Great customer service and commication will defineltly use again
25 April 2025
Reply from TORQEN
Dear Rob,
Thank you for your kind review! We’re glad to hear you were happy with our customer service and communication, and we truly appreciate your intention to use us again.
If there’s anything you need in the future, don’t hesitate to reach out—we’re always here to help!
Kind regards,
TORQEN Customer Service Team
Excellent service and products from the…
Excellent service and products from the guys at Torqen. Recieved my carbon splitter, Torqen jacket and drinks container today, all excellent quality. Very pleased indeed
2 May 2025
Unprompted review
Reply from TORQEN
Dear Nick,
Thank you for your fantastic review! We’re thrilled to hear you’re pleased with your carbon splitter, TORQEN jacket, and drinks container—it’s always great to know our products are meeting expectations in both quality and service.
We truly appreciate your support, and if there’s anything else you need, don’t hesitate to get in touch—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
Reply from TORQEN
Dear Bogdan,
We’re very surprised by your review, as it is completely inaccurate and misleading.
Your order was successfully delivered on 03/05/2025 via Royal Mail (Tracking: JU007614944GB). Furthermore, you were kept updated throughout the process via WhatsApp, and at no point did we ignore your messages.
Accusing us of being “scammers” is not only unfounded but also defamatory. We are a legitimate and well-established company with thousands of satisfied customers, and we take pride in providing clear communication and reliable service.
If you believe there is still an unresolved issue with your order, we encourage you to contact us directly with full details so we can assist you properly. However, as it stands, your order has been fulfilled as agreed and confirmed by you on WhatsApp.
Kind regards,
TORQEN Customer Service Team
These guys are brilliant
These guys are brilliant. They really go the extra mile to make you feel like a valued customer, regardless of order value. Coz and Adrian are excellent!
30 April 2025
Unprompted review
Reply from TORQEN
Dear Marcus,
Thank you for your brilliant review! We’re truly pleased to hear that you felt valued throughout your experience with us—regardless of order value, every customer matters to us.
A special thank you from Coz and Adrian as well—they’ll be delighted to know their efforts were appreciated. We look forward to assisting you again whenever you need us!
Kind regards,
TORQEN Customer Service Team
Impeccable customer service
Impeccable customer service, will go above and beyond to make sure you get the job done! Torqen has always been my go to z shop 🙂
25 April 2025
Unprompted review
Reply from TORQEN
Dear Nikki,
Thank you for your fantastic review! We’re delighted to hear that you’ve had consistently great experiences with us and that you consider TORQEN your go-to Z shop.
We always aim to go above and beyond to support our customers and make sure everything gets done right, so it’s truly appreciated to see that recognised.
If there’s ever anything else you need, you know where to find us!
Kind regards,
TORQEN Customer Service Team
Rotary oil
The service was first class I got exactly what I payed for and fast postage.
I would highly recommend them and I'll be using there service again.
16 April 2025
Unprompted review
Reply from TORQEN
Dear Matthew,
Thank you for your great review! We’re really pleased to hear that you received exactly what you paid for, and that our fast postage and first-class service met your expectations.
Your recommendation means a lot to us, and we look forward to helping you again with future orders. If you ever need anything, don’t hesitate to get in touch!
Kind regards,
TORQEN Customer Service Team
Excellent customer service
Excellent customer service, they even managed to track down my parcel that the Evri muppet delivered to the wrong address. Well done chaps👍❤️
7 April 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.