Have had cataract surgery in both eyes conducted by Miss Mall( Ophthalmic Surgeon).Performed successfully a year ago. Very professional and caring. Has seen me since for check up etc. most recent bei... See more
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Doc Sujit Agarwal Has been an absolute pleasure to deal with. He recently completed my 2nd hip replacement and with in weeks. My partner has gone through a full knee replacement. Both recov... See more
Company replied
DR Nastro - cannot thank him enough for his care of my father . We need more dedicated DRs in the UK like him who explain everything and go way above and beyond their job title especially when the NHS... See more
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When I try to call doctors secretary direct I can never get anything booked or confirmed, so when using this great company they always manage to help us with getting appointments booked asap. Very h... See more
Company details
About Top Doctors
Written by the company
Top Doctors: Leading the digital healthcare revolution.
Top Doctors is an online platform for accessing the best private doctors for each medical specialty. We provide up-to-date detailed information on our doctors, and easy, free of charge booking service.
More than 275,000,000 patients have turned to Top Doctors® to find their doctor and more than 2.300,000 have booked their appointment in real time with the best doctors.
Contact info
Calle Muntaner, 239, 08021, Barcelona, Spain
- info@topdoctors.es
- topdoctors.es
4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not good enough as a service
I have used it in the past and it was ok but this time around a very terrible experience. I made a booking for the 26th of March at 11.40 and turned up on time only to find out that my name wasn't on the list. I did receive an email form Top Doctors saying that my appointment was approaching but it looks like there wasn't much of communication between Top Doctors and the clinic.
When I arrived I had to wait an hour (time I had to take off work) only to be seen at 12.40.
For the amount of money that I spent, I won't be using it again.
26 March 2024
Unprompted review
Reply from Top Doctors
Hi Alessandro,
Thank you for taking the time to leave some feedback. We are sorry your experience didn't match your expectations on this occasion.
If you would like further assistance, please feel free to email us at info@topdoctors.co.uk or telephone: +44 2039652999 Thank you very much for your honest feedback. Hearing from patients is very important for us and we will always endeavour to improve and do better.
Kind regards,
Top Doctors team
A waste of time
1. Majority of search results are not available to book
2. I've found one that was available and booked an appointment.
3. Next day I get message that I have to contact the medical center myself on phone. Great! I would have done it myself in the first place if I could speak Spanish. But I don't, and I've mentioned that in comments to my booking.
20 March 2024
Unprompted review
Reply from Top Doctors
Hi,
Thank you for taking the time to leave some feedback. We are sorry your experience didn't match your expectations on this occasion. The doctors on our platform are responsible for keeping their appointment details up to date, we would like to apologise if that was not the case in this instance.
If you would like further assistance, please feel free to email us at info@topdoctors.co.uk or telephone: +44 2039652999 Thank you very much for your honest feedback. Hearing from patients is very important for us and we will always endeavour to improve and do better.
Kind regards,
Top Doctors team
This company falsely advertises…
This company falsely advertises appointment what are not available and what are not true. Do not get misled by this company book direct!!
8 March 2024
Unprompted review
Reply from Top Doctors
Good morning,
Thank you for taking the time to leave some feedback. We are truly sorry that your experience did not meet your expectations this time. We don't provide false advertises appointments, the doctors on our platform are responsible for keeping their appointment details up to date, and we sincerely apologise if that was not the case for you.
After receiving your initial feedback, we have attempted to contact you on several occasions to further understand and address any issues you might have faced, but unfortunately, we have not been able to reach you. We are keen on resolving any inconvenience you experienced and would greatly appreciate another opportunity to connect with you.
For any further assistance, or to help us resolve this matter, please feel free to email us at info@topdoctors.co.uk or call us at +44 2039652999, providing your contact details, and the name of the doctor you requested an appointment with. We are here to help.
Your honest feedback is invaluable to us. Hearing from our patients is crucial as it drives us to continually improve and provide better service.
Kind regards,
The Top Doctors Team
I attended the Dermatology Outpatient…
I attended the Dermatology Outpatient Cliinic at Kingston Hospital for BCC removal.
Mr Vahidi and his team were punctual, friendly and very efficient. A slick procedure with helpful communication and entertaining conversation.
Altogether a pleasant experience. Thank you.
22 February 2024
Unprompted review
Reply from Top Doctors
Dear Andrew,
Thank you for your review and for using our services.
We are extremely happy that you had a positive experience! Do not hesitate to contact us in case of doubts or to receive further information.
Thank you and have a good day!
Top Doctors Team
Dr vahidi was very good and staff…
Dr vahidi was very good and staff (nurses) absolutely brilliant kind people didn’t feel a thing from having a lump removed from my face music very soothing as well couldn’t have gone any better
Thank you so much
22 February 2024
Unprompted review
Reply from Top Doctors
Dear James,
Thank you very much for sharing your experience with us. We're glad to hear you enjoyed your appointment and got the help and reassurance you were looking for.
Thank you for taking the time to leave an excellent rating and for your kind words. Please feel free to visit our website to find out more information: https://bit.ly/3oiSP5B
Kind regards,
The Top Doctors team
The doctor was very friendly
Doctor Kavita Poply was very friendly and took her time to explain my procedure to me
19 February 2024
Unprompted review
Reply from Top Doctors
Hello Doris, we are happy that you had a positive experience with our services!
Take advantage of our e-Consultation useful service and make an online appointment with your doctor through a video conference or private messaging.
Find out how by clicking here: https://bit.ly/31jRUYZ
Best Regards,
Top Doctors UK
Excellent Surgeon
I had the best care from Mr Chilcott for my Laproscopic Hysterectomy at Hillingdon hospital, from start to finish Mr Chilcott was very supportive, and went above and beyond to reassure me that everything would go to plan and comforted me. I cannot thank him enough for all the great support I had from him and his team. I would highly recommend him and the service.
25 January 2024
Unprompted review
Reply from Top Doctors
Angela,
We are happy to hear about your positive experience! Customer satisfaction is our first goal. We also appreciate you taking time to write a review. If you need in the future, here is our website with all our services: https://bit.ly/31jRUYZ.
Kind Regards,
Top Doctors Team
Mr Charlesworth is a star
Mr Charlesworth has been my consultant for several years, and he’s always been kind and caring.
I fully recommend him,
Ronald Smith
8 February 2024
Unprompted review
Reply from Top Doctors
Dear Joseph,
Thank you for your review and for using our services.
We are extremely happy that you had a positive experience! Do not hesitate to contact us in case of doubts or to receive further information.
Thank you and have a good day!
Top Doctors Team
Offered appointments unavailable
Looks like it is easy to make an appointment but then turns out that the times offered are not available after all. No-one answering the helpline so a pretty frustrating experience overall.
6 February 2024
Unprompted review
Reply from Top Doctors
Good morning Jules,
Thank you for taking the time to leave some feedback. We are sorry your experience didn't match your expectations on this occasion. The doctors on our platform are responsible for keeping their appointment details up to date, we would like to apologise if that was not the case in this instance.
If you would like further assistance, please feel free to email us at info@topdoctors.co.uk or telephone: +44 2039652999.
Thank you very much for your honest feedback. Hearing from patients is very important for us and we will always endeavour to improve and do better.
Kind regards,
Top Doctors team.
Dr Redfern Second to None
I had a hallux rigidus operation on my big toe. Dr Redfern is a consummate professional, My toe has healed extremely well and the scar is almost disappeared. I would highly recommend Dr Redfern to everyone I know.
I found him to be very compassionate and caring.
14 June 2023
Unprompted review
Reply from Top Doctors
Dear Mrs Clarke,
Thank you very much for sharing your experience with us. We're glad to hear you enjoyed your appointment and got the help and reassurance you were looking for.
Thank you for taking the time to leave an excellent rating and for your kind words. Please feel free to visit our website to find out more information: https://bit.ly/3oiSP5B
Kind regards,
The Top Doctors team
Dr Jas Kalsi
Mr Jas Kalsi is a great wonderful and experienced surgeon. His professionalism his words of encouragement before the procedure was really helpful. I don't regret traveling all the way from Ghana to meet you Mr Kalsi.I will recommend you any day.
God bless you
1 February 2024
Unprompted review
Reply from Top Doctors
Dear Francis,
Thank you very much for sharing your experience with us. We're glad to hear you enjoyed your appointment and got the help and reassurance you were looking for.
Thank you for taking the time to leave an excellent rating and for your kind words. Please feel free to visit our website to find out more information: https://bit.ly/3oiSP5B
Kind regards,
The Top Doctors team
Reply from Top Doctors
Good morning,
Here at Top Doctors, we value our consumers satisfaction and opinion. Thank you for sharing yours. If in the future you need medical services, we hope you choose us: https://bit.ly/31jRUYZ
Kind regards,
Top Doctors Team
Totally incompetent.
I have just had the most incompetent so called adviser? booking clerk call me from Top Doctor.
No top doctor would ever instruct them in my humble opinion.
I am only a patient who has had private health insurance since 1964 when I was 7 years old.
I was offered an urgent second opinion in 4 weeks time.,by A I website?
This was cancelled 30 minutes later.
By ringing myself directly the wonderful New Victoria Hospital speaking to an old school very efficient PA secured an appointment in 5 days.
I have just taken the call from so called top doctors asking why I had cancelled my computer booked appointment for March.
I already have very serious Cardiac issues ,pacemaker,mitral valve.
Thus call just resulted in my blood pressure jumping from 90/70 at 7 am this morning to 201/130.
Thanks a bunch top doctor.
30 January 2024
Unprompted review
Reply from Top Doctors
Dear Julie,
First and foremost, we sincerely apologize for the frustration and inconvenience you have experienced. At Top Doctors, we strive to provide a seamless and supportive service to all our patients.
It is deeply regrettable that the confusion over appointment scheduling contributed to any stress or discomfort. Your health and well-being are of paramount importance to us, and it was never our intention to cause you any additional concern.
Upon reviewing your feedback and the details surrounding the handling of your appointment request, it's evident that there was a breakdown in communication for which we are truly sorry. Our team member aimed to ensure that your appointment needs were met efficiently, but unfortunately, the situation did not unfold as smoothly as we would have liked.
Please know that we are taking your feedback seriously and will use it as an opportunity to review and improve our processes.
If you are willing, we would appreciate the opportunity to assist you further, whether it's related to this appointment or any future health care needs you may have. Our team is here to support you, and we would like to offer you direct assistance to ensure a more positive experience moving forward.
Once again, we extend our sincerest apologies. Please feel free to reach out to us directly at info@topdoctors.co.uk or telephone: +44 2039652999 if you would like to discuss this matter further or if there is anything specific we can do to assist you.
Regards,
The Top Doctors Team
Poor experience from Dr Andrew Peter Holt
UPDATE 8/2/2024 - Topdoctors left me an answerphone message about this issue but now they are trying to get the review removed.
First time using the site. Booked a private messaging service with Doctor Andrew Peter Holt. It took a week for him to respond, which I get he may have been away, my issue was I paid £50 for 11 minutes and a reply to my message. Obviously he wants me to see him privately for £300 and I got that information but before I could reply to him he finalised the chat so I didn’t get the help I wanted and he got £50 for doing barely anything. He didn’t even ask if that was all I needed. Nowhere in the T&C’s when I signed up did it say it would be a limited interaction that the Dr can finalise when they want. I spoke to the customer services and just got “I don’t know what you want us to do” so no help at all.
23 January 2024
Unprompted review
Reply from Top Doctors
Hi Katie,
We are sorry that the experience you had with our Consultation service didn’t meet your expectations. At Top Doctors, it’s of utmost importance for us that we select the most helpful and experienced specialists across the UK to join our platform. We go through a rigorous selection process to ensure that you will be happy with the medical care you receive, whether via an e-Consultation or in real life. Patient experiences are invaluable and therefore influence whether we keep certain specialists on our website or not. You will need to contact the doctor directly if you wish to ask for a refund. However, we would be happy to help with this process.
If you could kindly share the details of your experience with us via email
info@topdoctors.co.uk or call us on +44 2039652999 to share more details, we would very much appreciate it, and we will try to help you find a solution.
Kind regards,
Top Doctors team
Highly recommended
Very easy booking process (although needs to be confirmed by the doctor). Lots of info on each specialist. Highly recommend.
16 January 2024
Unprompted review
Reply from Top Doctors
Thank you very much for sharing your experience with us. We're glad to hear you enjoyed your appointment and got the help and reassurance you were looking for.
Thank you for taking the time to leave an excellent rating and for your kind words. Please feel free to visit our website to find out more information: https://bit.ly/3oiSP5B
Kind regards,
The Top Doctors team
Reply from Top Doctors
Buongiorno Cristina, valutazioni come la tua ci permettono ogni giorno di migliorare i nostri servizi.
Top Doctors si prende cura della tua salute ovunque tu sia. Scopri i vantaggi del nostro servizio di Telemedicina cliccando qui: https://bit.ly/3hCstJ3
Grazie, buona giornata!
Top Doctors Italia
Reply from Top Doctors
Buenas tardes Begoña, ¡te agradecemos mucho tu calificación!
Si todavía no conoces nuestro servicio de consulta inmediata te recomendamos que le eches un vistazo a todas sus ventajas aquí: https://bit.ly/3gUb2mq
Un saludo,
Top Doctors España
Mr Matthew James is a fabulous surgeon
Mr Matthew James is a fabulous surgeon. He has now worked on me 3 times and the results are simply life changing. His workmanship is superb. His consultations are great. He explains everything fully and doesn’t leave any questions unanswered. He is very approachable and is available to text after surgery for any issues or questions, even over holiday times like Christmas and Easter. I’ve never felt so relaxed with a doctor. He has transformed my life for the better and would highly recommend him. His pa is equally as amazing.
Thank you Matt for your amazing work.
19 December 2023
Unprompted review
Reply from Top Doctors
Dear Nicole,
Thank you very much for sharing your experience with us. We're glad to hear you enjoyed your appointment and got the help and reassurance you were looking for.
Thank you for taking the time to leave an excellent rating and for your kind words. Please feel free to visit our website to find out more information: https://bit.ly/3oiSP5B
Kind regards,
The Top Doctors team
Negative experience with Dr. Dipesh Mistry and review process
* Edit in response to answer from Top Doctors below:
Even though the consultant is not able to see the review before it is published, they can tell whether a patient is likely to leave a negative review based on how the consultation went, whether the patient decides to continue treatment, the outcome of treatment, etc. They are therefore able to pick and choose the patients whose reviews they want to be published, as evidenced by the fact that Dr. Mistry and his secretary have continued to ignore my repeated requests to confirm my review. *
Do not trust reviews on this site - there is a major bias toward positive ratings. The system works so that although the consultants are unable to see the contents of the reviews, each review must be confirmed by the doctor as coming from a patient of theirs in order to be published. Based on how the consultation went and whether the patient decides to continue on, the consultant is likely able to get a sense of whether the review would be positive or not, and can thus pick and choose the patients whose reviews they confirm, while leaving others on hold indefinitely.
Last October, I had a very poor experience on a video consultation with sleep psychiatrist Dr. Dipesh Mistry. I subsequently left a review on Top Doctors, and have chased up several times with Dr. Mistry's secretary to have my review confirmed, but continue to receive no answer. I presume this is because the doctor knows my review would be negative based on how the consultation went, along with the fact I decided not to proceed with further treatment.
This is completely unfair - many of these consultants charge exorbitant prices, and patients should be able to have all feedback available to them in order to make an informed decision.
18 October 2023
Unprompted review
Reply from Top Doctors
Hi Luca,
We are deeply sorry to hear about your experience and understand your frustration. At Top Doctors, we take all feedback very seriously and strive to maintain transparency and impartiality in our review system.
We would like to clarify that our review system is designed to ensure that only verified patients can leave feedback about their experiences with doctors. This is crucial to maintain the authenticity and relevance of the published reviews.
We understand your concern regarding the validation of reviews. Allow us to explain in detail:
1. Patient Verification: To ensure that reviews come from genuine experiences, we ask doctors to confirm whether the reviewer was indeed their patient. This does not mean the doctor sees the content of the review before it is published.
2. Impartiality of the Process: Doctors do not have access to the content of the review before confirming the authenticity of the patient. This process helps prevent fake reviews and ensures that all feedback is from real patients.
Additionally, we invite you to consult our policy and review process at the following link: https://www.topdoctors.co.uk/reviews-users-top-doctors/
We appreciate your patience and understanding as we continuously work to improve our system and service. If you have any further questions or concerns, please do not hesitate to contact us directly. We are here to assist you.
Sincerely,
Top Doctors Team
The booking system for Top Doctors is…
The booking system for Top Doctors is very misleading. It gives the impression that they have access to the diaries of the doctors/consultants when in fact they don't.
I had booked an appointment for an employee which gave some level of optimism, however this was dashed.
Very disappointed.
14 December 2023
Unprompted review
Reply from Top Doctors
Hi Cynthia,
Thank you for taking the time to leave some feedback. We are sorry your experience didn't match your expectations on this occasion.
If you would like further assistance, please feel free to email us at info@topdoctors.co.uk or telephone: +44 2039652999 Thank you very much for your honest feedback. Hearing from patients is very important for us and we will always endeavour to improve and do better.
Kind regards,
Top Doctors team
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