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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their caring, professional, and attentive approach, noting that they go above and beyond to ensure well-being and provide clear, reassuring explanations. The service is frequently described as excellent, with many appreciating the relaxed atmosphere and the efficiency of procedures. People often highlight the exceptional customer service, feeling listened to, understood, and confident in the care received, leading to positive outcomes and a sense of ease. However, some customers were not happy with the website, finding it difficult to navigate and noting issues with finding specific company profiles. A few other people also felt that the website's review publication process was problematic, with some reviews disappearing or being removed without clear explanation.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Consumers find service to be positive, with many praising the comprehensive assessments and clear... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the caring,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers describe their experiences as... See more

Website

Customers consistently note ambiguous experiences with the website. Some reviewers found the site easy to use... See more

Based on these reviews

Rated 5 out of 5 stars

They have staff who truly care about your wellbeing, nothing is too much trouble. There is a relaxed atmosphere which helps if your like me, a nervous person. The care I received here was absolutel... See more

Company replied

Rated 5 out of 5 stars

Dr Colquhoun and Emily Holt at Willow Health were absolutely brilliant. They took the time to really listen and understand everything I’ve been going through, and never once made the appointment feel... See more

Company replied

Rated 5 out of 5 stars

I am so pleased that I decided to have cataracts in both my eyes treated by Mr. Injarie at Newmedica Norwich. He gave me total confidence that the procedures would be successful by carefully describ... See more

Rated 5 out of 5 stars

Hi Samantha, I just wanted to say a big thank you for the excellent demo sessions you've delivered. You were truly outstanding – clear, engaging, and incredibly professional throughout. You... See more

Company replied


Company details

  1. Software Company

Written by the company

Doctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence. Our platform gives clinicians the tools to manage their reputation, grow their practice, and strengthen their referral networks - all in one place. Founded in 2015 and headquartered in London, Doctify operates across the UK, Ireland, Germany, Austria, the United Arab Emirates, and Australia. We are uniting the global healthcare community, one trusted connection at a time.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

441 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 82% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ref cataract op

I recently had a second cataract operation at New Medical Plymouth I can thoroughly recommend Mr Vasant Raman and the whole team the experience was excellent from start to finish thank you for looking after me so well

18 February 2026
Unprompted review
Rated 4 out of 5 stars

Gynaecology Operation

I recently had surgery done by Doctor Shachi Mishra at King George Hospital in Ilford. I was very happy with all the consultations, everything was explained really well. She was highly qualified and very professional in dealing with my your concerns and her manner was very warming and kind. She really put me at ease which helped me to relax on the day of the operation.
The after care and follow up consultation was also second to none. All the staff in the ward were so attentive and helped make the recovery so much easier.
Thank you.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

I’m so impressed for the outstanding care and expertise of my orthopaedic surgeon. The knee replacement surgery was a complete success, and the results have exceeded all my expectations.
His skill and professionalism were evident from start to finish, and he made me feel confident and well-informed throughout the process. My recovery has been remarkably fast, allowing me to get back to normal life much sooner than I imagined.
I highly recommend him to anyone considering knee replacement — truly exceptional care and results.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Faultless!

My first experience of a 'private' medical service impressed by firstly the speed of obtaining an appointment and secondly the efficiency with which this was conducted - an assessment, x-rays and treatment all within one hour! The consultant, who had been highly recommended by a friend, was unhurried in explaining my condition and treatment options available, and careful throughout the ensuing procedure to keep me informed of what he was doing.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Mr. Anas Injarie

I am so pleased that I decided to have cataracts in both my eyes treated by Mr. Injarie at Newmedica Norwich. He gave me total confidence that the procedures would be successful by carefully describing the process involved and happily answering my many questions which left me totally reassured that my eyes would be in very capable hands.

I would fully recommend Mr. Injarie to anyone in the Norwich catchment area who needs a cataract procedure.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Experience.

I recently received a replacement hip joint from Mr.Muddussar Ahmad. I cannot express my gratitude enough to this surgeon. I am so grateful that I engaged this gentleman. He chose to benefit me with a state of the art joint. I was on my feet from the start. Within days, I was pain free. My colleagues, friends and family are amazed and I owe it all to Mr. Muddussar Ahmad.

4 January 2026
Unprompted review
Rated 5 out of 5 stars

Stuart Hay first eye

I am very pleased that I chose to have my cataract surgery done by Ms Rishika Chaudhary at Newmedica Leicester.From my initial meeting to the operation itself everyone that I came into contact with made me feel very relaxed and gave me confidence to proceed.
I would certainly recommend this clinic to anyone who needs cataract surgery.

8 December 2025
Unprompted review
Rated 2 out of 5 stars

I cancelled my Doctify subscription in…

I cancelled my Doctify subscription in writing before the next billing date, and the cancellation was acknowledged.

Despite this, I was charged for an additional full month due to a strict 30-day notice clause, with no flexibility or goodwill adjustment, even though the service was no longer being used.
My advice to colleagues: read cancellation terms very carefully and get written confirmation of the final billing date before cancelling.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Cancer treatment at Leeds St James hospital.

Thank you Dr Rodda,a consummate professional,with a great depth of reassuring knowledge.
Having being reluctant to pursue certain aspects of my treatment ,Dr Rodda convinced me that it would be extremely beneficial to achieving a successful.
result.
Having agreed to have the full course of treatment,with minimal side effects,I can now look towards the future with a positive outcome.
KInd regards. Graham W Jenkinson.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Had cataract surgery at Newmedica …

Had cataract surgery at Newmedica Leeds i must say i was very impressed from the start of being seen from the assesment to the actual surgery the staff were very good from start to finish. I only hope i do not have to wait as long for surgery on my other eye.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

I had cataract removed in both eyes

I had cataract removed in both eyes by Mr Dubois at Nuffield Health Chester my vision in both eyes is better than 20/20 I Cannot thank Mr Dubois enough right eye I could only see flashes of light left eye was blurred

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Gynaecological surgery

I recently had surgery done by Doctor Bhavna Sharma at Blackheath Hospital and was very happy that I chose her to take care of me.
She was highly qualified and very professional in dealing my your concerns.
Most importantly she puts you at ease, has a very warm and kind approach which made me feel very safe and comfortable in her care
Thank you Doctor Sharma for the excellent care

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Dr Sreekala Seepana

I have spent years and years wanting to know details regarding my personal menopause issues and today I received these answers in such a clear and empathetic way from Dr Sreekala Seepana at St Hugh’s Hospital in Grimsby. Her knowledge in women’s healthcare was abundant and very reassuring.

Dr Seepana was warm and welcoming. She understood my concerns and issues and worked with me in constructing a plan to help me move forward.

I highly recommend Dr Seepana if you need help navigating your menopause journey and are looking for someone that champions women’s health.

3 December 2025
Unprompted review

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