They issued a credit to my credit card without telling me why. I didn't know if they had sent what I ordered or not and didn't want to re-order without knowing. So I emailed their customer service w... See more
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Perfect cat/dog heated house. Simple to put together, no tools necessary. Soft padded pad , heating unit for warmth. Inside or out. Presently using it for my dog. Loves the two entrances. Feels comfor... See more
Worst customer service ever. I tried to reach them four times through the email address listed and received no replies whatsoever. Do NOT buy anything from this company!! Website says I can return the... See more
Color description is confusing. I ordered a “grey” pet house and got a red one with a grey roof. When I contacted customer service thinking they sent a red one by mistake, they said it was correct... See more
Company details
Written by the company
Toozey was found by a bunch of pet lovers. Together we aim to provide amazing high-quality pet toys and other pet supplies to pet parents.
Contact info
401 North Tryon Street, 28202, Charlotte, United States
- info@toozey.com
- toozey.com
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Hasn’t replied to negative reviews
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WORST EXPERIENCE OF MY LIFE
WORST EXPERIENCE OF MY LIFE. TOOZEY USES PEOPLE. USE ANY
O T H E R PET PRODUCT COMPANY HUMANLY POSSIBLE.
DO NOT USE TOOZEY.
DO NOT USE TOOZEY.
#DO NOT USE TOOZEY
This pet water fountain is definitely…
This pet water fountain is definitely worth five stars, it was easy to put together and my cats absolutely love it.
Thanks Toozey!
Very happy with my order. My dog has eaten through the last 3 leads that we bought!! The lead was delivered within 3 days of the order being made.
So far so good. A great lead, with options to buy at different length. Also, the price was really competitive.
We ordered a dog heating pad on the…
We ordered a dog heating pad on the 10th of March. On the 31st of March I sent them an email telling them we had not received nor had any communication from them other than the order confirmation okay. I was told It was on its way. Today it is Cinco de Mayo and I still have not received it nor had any communication since the last time they told me it was on the way. I am seriously doubting that this company is even a reputable company and I will be contacting the Better Business Bureau and the consumer affairs about this company. If you want something buy it somewhere else.
2 Happy Pitties
I have 2 pit bulls and one is from the streets and he has a bit of arthritis so I wanted to find a better lining for his crate. Well let me tell you, he now goes into his crate to just relax and he is able to get up much easier now. I don't feel bad when we crate them to go to a movie since I know they are nice and comfy. They sleep while we are gone and move much better once we return. Are they pricey? A bit, but it's worth it to see my babies so comfortable on their new ortho-beds! Definitely worth the investment!
Bed arrived quickly.
Bed arrived quickly.
Dog seemed to like it.
Cover is nice.
Head or rump hangs off end.
My mistake for not ordering next size up.
Good but not Great
So far my dog seems to like it. I like the firmness but I’m not too sure about the cover. It doesn’t seem like it will hold up long term. We’ll see…
This is easy to use-easy to adjust heat.
This is easy to use such as adjusting temperature, well made, and the puppies like it. Shipping was efficient.
The heating mat is very nice and it was…
The heating mat is very nice and it was delivered fast.
Perfect size and heats well.
Great cat warmer at a great price and…
Great cat warmer at a great price and quick shipping.
Great product and people
Quick on delivery
We purchased a heated pad for our dog…
We purchased a heated pad for our dog that sleeps in our garage..he sure seems to enjoy the added heat and extra comfort, still likes to stay out more than we do..but he can go in and out the doggie door as he pleases, so we are quite sure he's doing whatever he wants. The pad arrived sooner than expected and the price was more than reasonable..very pleased.
good service and product
The heating pads are great
The heating pads are great. Have some old kitties who need the warmth
Not the best Customer Service
This has nothing to do with product quality. I give poor rating b/c of the return policy which says 14 days, but when I contacted them upon receiving item b/c I no longer needed it and wanted to return, two different people replied with two different responses. One tried to negotiate an offer with me for 1/2 my money as refund, which wasn’t stated as an option in their policy online and the other one said okay but I had to bear the cost to return. I was okay bearing the cost of return but not negotiating a refund total. Not a very customer friendly experience with two different stories being communicated sad to say.
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