Toozey Reviews 

92
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

They issued a credit to my credit card without telling me why. I didn't know if they had sent what I ordered or not and didn't want to re-order without knowing. So I emailed their customer service w... See more

Rated 5 out of 5 stars

Perfect cat/dog heated house. Simple to put together, no tools necessary. Soft padded pad , heating unit for warmth. Inside or out. Presently using it for my dog. Loves the two entrances. Feels comfor... See more

Rated 1 out of 5 stars

Worst customer service ever. I tried to reach them four times through the email address listed and received no replies whatsoever. Do NOT buy anything from this company!! Website says I can return the... See more

Rated 3 out of 5 stars

Color description is confusing. I ordered a “grey” pet house and got a red one with a grey roof. When I contacted customer service thinking they sent a red one by mistake, they said it was correct... See more

Company details

  1. Pet Supply Store

Written by the company

Toozey was found by a bunch of pet lovers. Together we aim to provide amazing high-quality pet toys and other pet supplies to pet parents.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

92 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.5

All reviews

(92)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks Toozey!

Very happy with my order. My dog has eaten through the last 3 leads that we bought!! The lead was delivered within 3 days of the order being made.

So far so good. A great lead, with options to buy at different length. Also, the price was really competitive.

21 June 2022
Unprompted review
Rated 1 out of 5 stars

We ordered a dog heating pad on the…

We ordered a dog heating pad on the 10th of March. On the 31st of March I sent them an email telling them we had not received nor had any communication from them other than the order confirmation okay. I was told It was on its way. Today it is Cinco de Mayo and I still have not received it nor had any communication since the last time they told me it was on the way. I am seriously doubting that this company is even a reputable company and I will be contacting the Better Business Bureau and the consumer affairs about this company. If you want something buy it somewhere else.

5 May 2022
Unprompted review
Rated 5 out of 5 stars

2 Happy Pitties

I have 2 pit bulls and one is from the streets and he has a bit of arthritis so I wanted to find a better lining for his crate. Well let me tell you, he now goes into his crate to just relax and he is able to get up much easier now. I don't feel bad when we crate them to go to a movie since I know they are nice and comfy. They sleep while we are gone and move much better once we return. Are they pricey? A bit, but it's worth it to see my babies so comfortable on their new ortho-beds! Definitely worth the investment!

6 April 2022
Rated 4 out of 5 stars

Good but not Great

So far my dog seems to like it. I like the firmness but I’m not too sure about the cover. It doesn’t seem like it will hold up long term. We’ll see…

5 April 2022
Rated 5 out of 5 stars

We purchased a heated pad for our dog…

We purchased a heated pad for our dog that sleeps in our garage..he sure seems to enjoy the added heat and extra comfort, still likes to stay out more than we do..but he can go in and out the doggie door as he pleases, so we are quite sure he's doing whatever he wants. The pad arrived sooner than expected and the price was more than reasonable..very pleased.

4 February 2022
Rated 2 out of 5 stars

Not the best Customer Service

This has nothing to do with product quality. I give poor rating b/c of the return policy which says 14 days, but when I contacted them upon receiving item b/c I no longer needed it and wanted to return, two different people replied with two different responses. One tried to negotiate an offer with me for 1/2 my money as refund, which wasn’t stated as an option in their policy online and the other one said okay but I had to bear the cost to return. I was okay bearing the cost of return but not negotiating a refund total. Not a very customer friendly experience with two different stories being communicated sad to say.

9 January 2022

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