Toolsid Reviews 149

I ordered a power washer on July 1 and the company gave a delivery date of July 10. I live chatted with a representative on July 10 because the website showed no information on the product delivery. Was told they could not contact the warehouse at this time and I would receive an e-mail in 24 to 48 hours. Had to live chat again on July 15 because I received no email, no product, and there was no tracking information. I was eventually told they were out of stock. They took my money, didn't send a product that was out of stock, couldn't answer any questions on first live chat, asked if I wanted a credit, and then told me it would take 24 to 48 hours to refund my money. First, why would a company take my money and hold it for 15 days when they were out of stock and second, why would I want a credit when I will never do business with this company again.

TERRIBLE! TRICKY VENDOR HERE! Price looks GOOD! Shipping = $0.00! Now take the time to fill in all your details info with CC # ... and voila, order placed, but WAIT ... an extra $50. shipping was added !*#! - Call immediately to cancel ... assurances given no problem ... YES problem because you later get confirmation of shipping !##@! CALL AGAIN, now reassurances that RMA is coming. NOPE. Another call. OH, Well it's already been a week and it will take another week. Don't believe what they say. Deceptive vendor!

My first experience with the company is very negative.

I put the order in over two weeks ago and the company is not shipping it out though they got paid the same day.

They’re telling me that they contacted their warehouse, but that is all the info I’m getting.

Bought a pressure washer and paid in full. ToolsId stated that it would ship in 3 business days. I followed up after 1 week. The pressure washer was not processed! ToolsId stated that I needed to pay an additional $200 additional for shipping. I already paid $167.30 for shipping! REALLY!! Almost $400 for shipping. Waiting for my refund to clear.
I asked to speak to a supervisor and WAS DENIED!!!!
They were too busy for me!
I'm buying from Lowe's "online". Just saved over $500!

VERY BAD SERVICE! I HAVE ORDER RETURN, CALL CUSTOMER SUPPORT,THEY GAVE ME THE LINK FOR EMAIL RETURN REASON,I TRY TO EMAIL 3 TIME BUT DI NOT GO THUT, THEN I TRY CALLED CUSTOMER SERVICE, THE PHONE ALLWAY BUSY.

I put in my order on 6/10. On 6/18, I received an email that it had been shipped, and was given a tracking # with Fedex. Unfortunately Fedex did not receive the tool, and listed it as "pending'. When I called on 6/29, I was told it was in stock, and that within 24-48 hours I would be contacted with an answer. I called again on 6/30 and 7/1, and was still given no answers. I canceled my order. Call reception while adequate, could not make up for the somnolence of those responsible for filling orders and responding to inquiries. This poor service might have been tolerated 20 or 30 years ago, but not in the age of Amazon.

Fast shipping. Love my fog lights. Thank You.
About to order new lamps

I ordered a few boxes of gloves that I haven't been able to find in our area. I kept getting emails that it would take a little longer for the order to ship out, totally fine, until finally they said the item is back ordered for a month and that I could wait or get a refund. I opted for the refund and it's been a week and a half with no email if they've processed it and I haven't seen any refund to my bank account. I emailed them and got a vague response back that didn't answer any of my questions.

Awesome buying experience. No trouble at all...

Bought new rear shocks for my Pete. Saved money and got prompt delivery even with covid-19 screwing things up

part was as described and cost efficient. thank you

I purchase tools for a medium sized Die shop and after dozens of purchases of sets of Sunnex sockets I couldn't be more pleased. Twice they have replaced broken sockets under the sunnex warranty with no effort on my part. Awesome customer service.

Great place to do business. Highly recommend! Will be ordering from them again.

$20.00 shipping fee for a $28.00 item that I could have bought on Amazon for less. Be sure to check after you enter your address and payment information. That is apparently when they add the shipping. Before that, it says, "Shipping $0.00." It does not cost $20 to ship this item 250 miles. This is why people flock to Amazon to buy things. Charge what you need to charge right up front. Don't trick folks into thinking they've got a good deal.
And then this happened...

Update to the above. I received an email from the company offering a $10 refund after seeing the post above and the one star rating I submitted. That $10 brings the cost of the item more in line with other sellers of the same item on the big A. I did not expect that I would hear from the company. I was impressed by the person who contacted me via email. Thank you. I can't comment on the product yet because it's still in transit, but the customer service I got, without even asking, was great. So I am changing the rating from a 1 star to a 5 star to reflect my experience with this company.

After a long drawn out time consuming price & product comparison, I found my 1st choice not currently available so I went with my second choice & also none in stock except here at ToolsID. They also appeared to be the lowest price (actually no difference than our local home supply store after shipping & handling, but noted the fasted listed delivery time of 3-5 days (plus covid delay consideration) At about day 10 & still no tracking info, I reached out to ToolsID & was informed they actually don’t have any I stock & they won’t know when available. Being concerned it is getting to late in dethatching season to chance a wait & see period, I cancelle my order. They began refund process. It arrived on my door step a couple days later. If I keep it & dethatch in Fall, it will void the 30 day refund policy if there should be a problem with its operation My conclusion is some of the tedious price product comparison is a waste of more valuable time. Online ordering can appear lower til the shipping & handling ($20+) is added & also not refundable so now I can adding that cost on to my future purchase when timely product availability improves. I am done with online ordering with larger equipment. I’m prefer to stick with the local home supply stores. It just seems easier & after all the extra costs Home Depot was right in line with what appeared to be the lowest price on line. I’m now better informed with what to expect & will plan again a purchase of my 1st choice & not settle for 2nd.

It was easy to order and it shipped on time, The mower is perfect for my small yard .12 of an acre.

Thank you
Dave H.

Great hammer great easy shopping experience

Every thing I ordered arrived on time. Ordering was easy to do, detailed description of items and the usages of product was detailed ! I would order again for sure .

After reading other reviews concerning added shipping, I was on the watch.
After filling in my address and such, it did indeed change the Free Shipping to a charged $13.57.
I did not complete the order. Seems this happens to most customers, so it is not a one-time snafu or a new site issue.
I will order from Walmart, where FREE shipping means exactly that.

Scam or fraud? I had the same experience as another reviewer when my shipping charges went from $0 to $15 when I had placed the order. When I tried to cancel that second I got the runaround for 2 days and was then told the product had shipped. They had plenty of time to cancel the order.
Then the fun began trying to get customer service to take the return. They only emailed 1 copy of an item return even though they mailed it in 2 boxes. I still haven’t received the second one after sending 2 separate emails a couple of days apart. Then in this day of COVID right after my dad had died they wanted me to go to UPS (could have been FedEx) to drop it off. But I can’t be out for obvious reasons.
At this point I have concluded that these are deliberate acts so I won’t get any money back.
Also they are linked to CarsID and both send emails about this.
That site has many such reviews and one reviewer stated THEY PAY FOR POSITIVE REVIEWS SO DONT BELIEVE THE SCORE. READ THE NEGATIVE REVIEWS BEFORE BUYING ANYTHING. I know I wished I had read them
After I placed this review they did figure out how to pick up the package and reimburse me quickly...wish I’d thought to write a review earlier!