A lot of problems with mapping. Then you open a ticket, you receive a notification that the mapping is updated, then nothing happends. You add stuff in the release note and they are not taken in co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
-Support is slow. - I noticeably have less revenue share, comparing to other services. -Most of the functions are unusable in the end. -Mediocre, cheap not for indy artists -All focused on main... See more
Company replied
I had no problems with toolost up until the fall season, when my releases (both edited and reuploaded for corrections' sake because they said to) started getting a "needs documentation" notice, an... See more
Company replied
Great UI, That's where it ends really. Royalties got forced from another service due to them having a deal with the majority owner of the works to here and magically started paying out about 60% of w... See more
Company replied
Company details
Written by the company
Too Lost is a music and technology company, providing SaaS solutions for independent music rights holders. Our distribution and publishing services deliver, monetize and protect songs across the globe for over 250,000+ musicians, record labels, studios, brands, investors, and platforms. Too Lost is a proud member of The American Association of Independent Music (A2IM) and MERLIN. We are headquartered in New York City - with offices in Los Angeles, Barcelona and Reykjavík. For more information, see here: https://toolost.com/about
Contact info
915 Broadway, Suite 802, 10010, New York, United States
- support@toolost.com
- toolost.com
3.1
Average
825 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A review from a label working with 50+ artists, reaching over 1M streams.
You get what you pay for. Since it's one of the cheapest plans you can get, you should expect problems.
I run a record label on this platform, over 50 artists I released with using TooLost.
The worst mistakes they make and I will probably switch to another distributor is that they make a lot of mapping mistakes. You upload a track with an artist (you put their link there), then they upload it on another account. This is really a frustating thing because, as a record label, you work months for albums/compilations, you upload the music 1 month prior, and on the releae day you see that your track(s) had been put wrong.
Another thing, they sometimes send wrong metadata to DSP's , you put one genre in the upload process, you see another genre in album section on Apple Music. This might cut all your editorial opportunities.
Also, the support system is really poor, you mostly receive automated copy-paste messages as you might see one under this review. Nothing really helpful or on-point.
It seems like there is a BAD COMMUNICATION BETWEEN DEPARTMENTS. Example: I asked support how can I put a profile as "primary artist" on a conpilation. They asked me to tell this in the release notes on the compilation. On the release day, I see "various artists". This means that they don't even read the release notes sometimes.
Otherwise, taking in consideration the plan price that is very low, I think this should be expected.
There also good parts such as reports, detailed analytics, no delays on payments and more.
I think that TooLost might be a company of hard working 20 employees working with thousands of artists and it's hard for them. But they should either get more personal or cut the number of artists they work with to make the services better. You are just treated just like another drip of water in the ocean, not like an artist or a label.
I took my time to write this big review especially for labels that might consider collaborating with TooLost, and also for TooLost team so they can find where to improve.
In the end, I wish them good luck with this company, as I might not continue collaborating with them.
8 December 2025
Unprompted review
Reply from Too Lost
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at support@toolost.com
We hope you have a wonderful day!
A SCAMMING COMPANY
Never allows releases these days and just takes your money for nothing. For no service, no customer support, just generic bot answers and no refund options. This is a pure scam of a company. They used to be good but I guess they're cutting costs and it's really showing. It's going downhill from here for sure.
4 December 2025
Reply from Too Lost
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at support@toolost.com
We hope you have a wonderful day!
I am grateful but irritated
I am grateful but irritated. Sometime the processing just simply takes too long, I would rather them charge a royalty fee per pay out to gain more revenue to support larger staff, or to train AIs to improve the process instead of $2.99 a month. I am sure almost all artists would rather pay 3% in commission off sales then $2.99 and it taking weeks.
4 December 2025
Reply from Too Lost
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at support@toolost.com
We hope you have a wonderful day!
Their payouts are super slow and they…
Their payouts are super slow and they block releases
6 December 2025
Unprompted review
Reply from Too Lost
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at support@toolost.com
We hope you have a wonderful day!
Reply from Too Lost
Hey there,
Thank you for sharing your experience! Rock on!
If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!
Best platform i have user used
Though i am not active, but this is the best one i have ever tried
4 December 2025
Reply from Too Lost
Hey there,
Thank you for sharing your experience! Rock on!
If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!
Reply from Too Lost
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at support@toolost.com
We hope you have a wonderful day!
Consistent delays in song delivery
Consistent delays in song delivery ruin the efforts in the release's promo. TooLost doesn't see anything wrong with not keeping the delivery times. Resubmitting the release takes 8 days, and support replies in a week. For TooLost replying "sorry to hear, contact us..." - I did: 120850. Musicians deserve quality service or their money back.
23 November 2025
Unprompted review
Reply from Too Lost
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at support@toolost.com
We hope you have a wonderful day!
DO NOT USE THIS SERVICE.
this company is honestly terrible. I've used their service for years now, and I've never NOT had an issue. If your release doesn't get you stuck in a "needs docs" loop, you can bet that it doesn't link properly to facebook, soundcloud, or youtube. customer service is basically non-existent 90% of the time, as others have said they can take weeks to respond. I'm fully convinced that any positive reviews on here are their own staff or developers.
I've run a few small labels, and regularly communicate with other labels who use toolost, and I've had one release stuck in limbo now for months (which seems to be common). no samples, no AI, no copyrighted anything, all original. I've sent everything you can think of to use as proof of ownership, and they will not accept anything. you almost always get bot responses, and they'll bait you into contacting them through their socials, to just reply with the same bot responses they give you in the app. Takedowns sometimes resolve in 3 days, other times months! there is no consistency and professionalism with this company. And last but not least, if you reach out to support on a streaming service and they inform you to contact your distributor, you can bet everything that toolost will either never respond, cooperate, or they will stick you in another loop of bot messages.
IF ANYONE reads these reviews you should be able to see that either the positive reviews are bought and paid for, or there is staff self-reviewing their own service. I've met hundreds of people who use toolost and none of them have good experiences.
and I bet they're going to respond to this message with their copy pasted "we're sorry" message. good luck to anyone who still decides to use this service.
30 November 2025
Unprompted review
Reply from Too Lost
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at support@toolost.com
We hope you have a wonderful day!
Customer support non existent
Customer support non existent. After an initial period of tracks being approved for release all subsequent then 'required documentation' to further the process and with support being very poor more and more tracks remained in limbo. I have subsequently released with Distrokid without any issue. Luckily. I went with the monthly plan and was able to cancel after a few months. I have given them an extra star for the fact that those released will remain online indefinitely.
29 November 2025
Unprompted review
Reply from Too Lost
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at support@toolost.com
We hope you have a wonderful day!
You get what you pay for
You get what you pay for. A low fee for a disgustingly low effort service, no communication and unexplainable delays. Would NEVER recommend this to anyone.
EDIT: and don't write me to open a support ticket, those stay un-answered for weeks!! You're a joke!
26 November 2025
Unprompted review
Reply from Too Lost
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at support@toolost.com
We hope you have a wonderful day!
I love it so much
19 November 2025
Reply from Too Lost
Hey there,
Thank you for sharing your experience! Rock on!
If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!
Very good
Very good! Earnings are reported a bit later than on other distributors but everything is super smooth and I never had issues.
20 October 2025
Reply from Too Lost
Hey there,
Thank you for sharing your experience! Rock on!
If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!
Did not deliver to all stores then they ghosted me
I uploaded my release to Too Lost well in advance with correct metadata, ISRCs, and everything required, but when release week arrived it failed to deliver to major platforms, wasn’t sent to several stores I had linked ahead of time, and ended up mapped to the wrong YouTube channel instead of my verified one. The track also didn’t attach to the proper artist profiles the way every standard distributor handles features, which immediately caused confusion with my collaborators and damaged the rollout. I opened a support ticket right away and followed up repeatedly for nearly two weeks, sent proof of registrations, submitted delivery logs (that they provided me with), and even reached out through Instagram and LinkedIn. After all of that, I received only one generic response that never addressed the actual issues, was asked for proof that I really worked with one of the industry artists and then total silence. No update, no timeline, no transparency, no correction, and no acknowledgment that the delivery failed. I put a lot of effort into preparing this release, and what should have been straightforward turned into the worst distribution experience I’ve ever had.
Do better
12 November 2025
Reply from Too Lost
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at support@toolost.com
We hope you have a wonderful day!
Honestly the best when it comes to…
Honestly the best when it comes to distribution. They are extremely affordable, they have a team that actually cares to help to their best ability, and they offer tools that other distributors don’t. Too Lost is light years ahead of the others and I never had a bad experience with them. Definitely always recommend them to friends and other artists.
20 November 2025
Unprompted review
Reply from Too Lost
Hey there,
Thank you for sharing your experience! Rock on!
If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!
I'm very happy about some things and…
I'm very happy about some things and unhappy about others. We shall see how it goes over time but I don't plan on leaving yet..
19 November 2025
Reply from Too Lost
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at support@toolost.com
We hope you have a wonderful day!
6 months I have waited for a simple…
6 months I have waited for a simple takedown of my music. I left because there is zero support when needed and zero in the way of royalties. They lock you out your account and stop corresponding. Crooks.
19 November 2025
Unprompted review
Reply from Too Lost
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at support@toolost.com
We hope you have a wonderful day!
TooLost is crap
TooLost is crap. All they've been doing lately is brag about all their business acquisitions and how they are growing. Meanwhile their already crappy customer 'service' is even worse, with bot answers, if they reply at all. But what's worse is they constantly need documentation for EVERYTHING now, even music previously uploaded and APPROVED on their platform now re-uploaded and suddenly you need to prove you own it. Save your money - this is a no for me now, and I will try to migrate to another distributor before ending my subscription.
And - as is clearly visible below - instead of actually helping their customers or offer quicker service they spend their time trolling review pages with copy/paste bot replies to try to stop their OWN bleeding.
18 November 2025
Unprompted review
Reply from Too Lost
Hello there,
Sorry to hear you didn't enjoy your experience with Too Lost.
We are on a mission to provide all independent creators, at any level, the access and tools to build successful music businesses.
We are dedicated to building the most efficient and comprehensive digital infrastructure for the independent music sector.
As our company works hard every day to service thousands of independent musicians and labels, we would love to hear more about your experience - to learn how we may be able help you & how we may be able to improve our products going forward.
You can get in touch with our support team anytime at toolost.com/support or by contacting us at support@toolost.com
We hope you have a wonderful day!
Great opportunity for smaller artists
Great opportunity for smaller artists - their app is easy to use, straight forward and has great analytics tracking.
We really like TOOLOST
17 November 2025
Reply from Too Lost
Hey there,
Thank you for sharing your experience! Rock on!
If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!
Toolost is the future, growing for now.
Overall the company is headed In the right direction, as a growing business they e dealt with the growing pains that everyone else does just a bit harder because it's a very public and reliant platform. Almost all of my initial issues have been squashed and everything's been smooth sailing last few releases. I do wonder about royalty payouts being less than others but I have seen no physical evidence only the claim. Overall I believe toolost will come out to be the top indie distributor just takes time. And with a very young and driver staff I think the future of the company is strong. So this is my distributor, I plan on making music forever not a few drops and stop, growing artist, growing company.
31 October 2025
Reply from Too Lost
Hey there,
Thank you for sharing your experience! Rock on!
If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.