TONI&GUY Reviews 2,102

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 244 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and friendly demeanor, often highlighting specific individuals for their exceptional skill and attentiveness. The service provided is frequently described as excellent, with many people appreciating the personalized approach and the high-quality results, particularly regarding haircuts and styling. However, some customers were dissatisfied with the product and quality of service, citing issues such as hair damage, incorrect color application, or stylists not following specific requests. A few other people also felt that the location of some salons was not ideal.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, knowledge,... See more

Service

Consumers generally express satisfaction with the service received. Many reviewers highlight positive... See more

Product

Clients share ambiguous opinions on product. Many customers express satisfaction, highlighting... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the clean, sharp... See more

Location

People report ambiguous experiences with location. While some customers praise specific branches like Covent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Callum is great as usual always cutting my son’s hair perfectly. The price change for a childrens haircut has upset me though! Have been taking my child to toni&guy for years, now need to find an alt... See more

Rated 5 out of 5 stars

I would like to write something positive about Julian who used to style my hair. He was excellent and always gave me a good hairdo. He was professional, knowledgeable and polite. When I phoned to make... See more

Rated 5 out of 5 stars

Wow been going during hair cut for a couple of years with Sue , this week I was treated to a different head massage. See below for a few details pinched from the Toni and guy website. Omg it... See more

Rated 5 out of 5 stars

I’ve been a long-term client of Toni & Guy and don’t usually write reviews, but felt compelled to for Tony at Toni & Guy Chiswick. Hands down, the best hairdresser I’ve had the good fortune to meet. H... See more


Company details

  1. Hair Salon
  2. Hairdresser

Written by the company

Multi-award winning hairdressing brand with more than 55 years of experience in education, superior client service and haircare expertise.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience, and as expected!
Have been with T&T Canary Wharf for 10+ years and will continue to do so. Such an amazing atmosphere in the salon, polite/professional staff, and just a happy, focused, and all round wonderful service from first booking to leaving.
Thank you as always and Merry Christmas!

19 December 2025
Unprompted review
Rated 1 out of 5 stars

When I pay £90 for a haircut I expect…

When I pay £90 for a haircut I expect my appointment to be nice and relax while receiving the required service.

Unfortunately, this was not the case here - the haircut was done under a lot of stress, I came out of my hair wash dripping wet, the hairdresser was barely talking to me and overall it seems like he was trying to finish it asap so he can be done and over with it.

Very disappointing.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Bluewater store cancelled appointment…

Bluewater store cancelled appointment 45 minutes before appointment stating that they had run out of hot water and had to cancel appointment. Asked them if there was any availability at nearby stores and immediately told no. I phoned lakeside store who could accommodate us and after spending £250 an extra £80 was deducted from my account for missing the Bluewater appointment. I then tried to call and the receptionist kept on putting the phone down on me. Utter rubbish. Go elsewhere

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience as always

As a wheelchair user the salon was very accommodating letting me leave my chair by reception. Times is a brilliant stylist and I have been wit her for many yea4s now and I've always been very happy with her work.

3 December 2025
Unprompted review
Rated 1 out of 5 stars

I visited Toni & Guy in Cambridge…

I visited Toni & Guy in Cambridge recently and left extremely disappointed with the outcome. I showed a clear photo of what I wanted and explained to my stylist, Tavia, that the most important thing for me was to have the grey hair at the front fully covered. Despite this, I left the salon with the exact same grey still showing at the front. The only difference is that my overall darker.
For £180, I expected to leave feeling confident and happy with my hair, but instead I feel upset and frustrated. I paid a premium price and ended up with a result that looks no different from when I walked in. I now have hair that I really dislike, and I’ll have to spend even more money elsewhere to fix it.
This was a really disappointing experience, and I wouldn’t recommend the service I received.

1 December 2025
Unprompted review
Rated 4 out of 5 stars

Booking office needs improvements but staff is great

I set up the appointment on the phone and said many times that I am in a scarf and need the private room. After the appointment was booked I said to the person that it is booked for the private room and he said he will add that to the notes. When I arrived the private room was not available. I was rebooked, but 3 and 1/2 hours later. But in a positive side, loved my cut and style. The service was amazing.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

I have been going to Toni & Guy Wigmore…

I have been going to Toni & Guy Wigmore Street for a long time. It’s a very welcoming place, friendly and relaxing atmosphere, and most importantly excellent results. Cutting and styling by Franchesco is top quality, and colour by Lele is always excellent. Never disappointed.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

I had the best experience of a…

I had the best experience of a hairdressers ever on Saturday in Covent Garden! My restyle by Tori is incredible- I’ve never felt comfortable with a hairdresser before. Now I’m making a trip up to see Tori whenever I need my hair cut as it’s was so amazing and transformational. The other staff, experience and energy in the salon is just lovely! I would highly recommend to anyone feeling they need expert advice and hand on experience

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Great as always

Both colour and hair cut are what I wanted. Dora and Antonio are the best ones in the salon.

21 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look