Tonal takes away my excuse to skip a workout or spend more time creating a workout than actually doing it. It also made getting into lifting soo much less intimidating. I don't have to guess how much... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my tonal and the flexibility it allows me to just walk over to it without properly brushing my hair or worrying about my matching outfit and starting my workout. You have options of doing a lit... See more
Company replied
The Tonal is amazing from start to finish, install to using frequently? This is hands down the best training machine. The programs are fantastic. They give a wide range of training options and help m... See more
Tonal provides the structure that I need to commit to an exercise program, so essential to a guy in his mid-70's. The huge choice of programs makes it possible to find some that work for me, such as... See more
Company replied
Company details
Written by the company
Tonal is the ultimate system for your strongest self. Tonal learns your abilities, selects the right challenges, and adjusts as you improve, so every workout stays personalized and effective. Tonal automatically sets your optimal weight for every move based on a quick weight assessment, and increases resistance to keep you challenged as you get stronger. Tonal membership gives you access to a variety of expert-led workouts–from strength to Aero HIIT to yoga and mobility. Real-time coaching cues help you dial in your form to train safely and effectively. Automatic progress tracking takes the guesswork out of working out. With all of this and more, Tonal gives you 24/7 access to the convenience of a full gym with the expertise of a personal trainer in one sleek system–so you can fit effective, efficient workouts into any schedule. Want to try it for yourself? Check out our list of retail locations where you can schedule an in-person demo, or book a virtual demo. https://tonal.com/pages/try-tonal
Contact info
69 Converse St., Suite 200, 94107, San Francisco, United States
- 855-MY-TONAL
- tonal.com
Get Stronger + Save
4.5
Excellent
945 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Tonal is effective and enjoyable
Tonal is effective and enjoyable. The programs work. The coaches are great. The machine is high quality and amazingly easy to use.
6 October 2026
Reply from Tonal
Thank you for sharing your experience! We’re thrilled that you’re enjoying the programs, coaching, and high-quality, easy-to-use equipment.
enthusiastic trainer
6 October 2026
Reply from Tonal
Thank you for the great feedback! We’re so glad you’re enjoying the enthusiasm and energy of your Tonal trainer.
Tonal continues to be an excellent…
Tonal continues to be an excellent personalized workout. With it's flexibility, there is not a body part that I'm unable to focus on. I love the options, the suggested workouts, the yoga additions. Live feedback on form during workout is very helpful.
3 October 2026
Reply from Tonal
Thank you for the thoughtful review! We’re thrilled that Tonal’s flexibility, workout options, yoga content, and real-time form feedback help you create a personalized fitness experience.
Entirely Worth It
My family and I have really enjoyed Tonal. The fact that you can come in and just press play and get stronger is huge. No notebooks to keep track of what you did last time and no need to have a partner for spotting you. It knows when to push so you get incrementally stronger. It has been a game changer for our family.
6 October 2026
Reply from Tonal
Thank you for sharing how Tonal has made a difference for your family! We love hearing that the personalized weight recommendations and progress tracking help you simply press play and get stronger.
We’re so glad Tonal has been a game changer for you!
Me and my husband work out together 5…
Me and my husband work out together 5 days a week and it’s honestly such a great piece of equipment.. it literally pays for itself with all the money you save from the gym & personal trainers! If you’re looking for a sign to buy it or not.. this is it..
DO IT! 💪🏼
5 October 2026
Unprompted review
Reply from Tonal
Thank you for the fantastic review! We’re thrilled that you and your husband are enjoying working out together with Tonal and finding value in the convenience of having effective training at home. Keep up the great work!
Very user friendly and comfortable for…
Very user friendly and comfortable for any beginner to the workouts
5 October 2026
Reply from Tonal
Thank you for your feedback! We’re so glad to hear that Tonal feels user-friendly and comfortable, especially as you begin your fitness journey.
Subscription fee is too high
The monthly subscription fee is too high for what you get.
5 October 2026
Reply from Tonal
Thank you for sharing your feedback. We understand that the monthly subscription cost may feel high, and we appreciate you letting us know how you feel about the value provided. We’ll share your comments with our team as we continue working to improve the Tonal experience.
The device and workouts are good- customer service could use a lot of help
The machine and workouts are good. Customer service is very slow. You can tell they don't have much training or experience. They aren't good listeners and communicators (the 2 low level first line folks I ran into can't speaking clearly). When escalated to the manager- it was more professional and the lady spoke clearly and could be understood. The handles broke on use and it is taking so long for them to understand the issue. They keep bouncing around departments because the contacted personnel don't have correct authority. Once approved for replacement it goes to another department for shipping etc and i still haven't head back after 4+ days. This is not a good streamlined workflow for the company and leads to bad customer experience with having to be on the sideline and not being able to keep up with their regular tonal programming.
30 September 2026
Reply from Tonal
Thank you for sharing this detailed feedback. We’re glad you’re enjoying the Tonal equipment and workouts, but we’re truly sorry for the delays, communication issues, and frustration you experienced while seeking support for your broken handles. We understand how disruptive it is to be unable to use your Tonal, and your feedback about the process is important. We’ll share your concerns with the appropriate teams as we continue working to improve the member experience.
It doesnt help me build muscle like…
It doesnt help me build muscle like tradition weights. I do like the training aspect of it.
1 October 2026
Reply from Tonal
Thank you for sharing your perspective. We’re glad to hear you’re enjoying the training experience. Tonal is designed to support strength progression through adaptive digital weight, personalized programs, and guided coaching, and we appreciate your feedback about your experience building muscle.
I love being able to workout at home…
I love being able to workout at home and have instruction and motivation from the coaches.
2 October 2026
Reply from Tonal
Thank you for sharing! We’re delighted that Tonal’s coaches provide the instruction and motivation you need to enjoy effective workouts at home.
I love the workout programs
I love the workout programs! You don’t have to think about what you’re going to do, you just show up. I’ve seen faster strength growth working with Tonal than with trainers. It also takes my ego out of it because I get the weight I can properly handle, even if that’s only 8lbs. It’s convenient and I never get bored with my workouts now!
5 October 2026
Reply from Tonal
Thank you for the wonderful review! We’re thrilled that Tonal’s programs make it easy to show up, stay motivated, and continue progressing without the guesswork. We love hearing that your workouts are helping you build strength while keeping things fresh and engaging!
I love the way workouts have been set…
I love the way workouts have been set up. No wasted time.
4 October 2026
Reply from Tonal
Thank you for sharing! We’re glad Tonal’s structured workouts help you make the most of your time and avoid unnecessary downtime.
Terrible customer service
Terrible customer service. The team on the phone does no know their own product. The installation team was unwilling to assist. The claim to call you back but when you select a day and time they call 3 days later.
4 October 2026
Unprompted review
Reply from Tonal
We’re sorry to hear about your experience with our customer service and installation teams. We understand how frustrating it is to receive inaccurate information, have an installation team unable to assist, and then miss an expected callback.
This is not the level of service we aim to provide.
Please contact us at support@tonal.com with your account details and a reference to this review, so our Senior Support team can review your experience and provide further assistance where needed.
Buy it for $4-5k and get ripped off
Buy it for $4-5k, pay $60 to use the features… I only use custom workout don’t follow their program, I have had this since 2021, why do I pay $60 each month , this morning I had to put my credit card in before I could workout , inside my house… why wouldn’t I just go to lifetime and use all amenities as well, and not to mention, the gains aren’t as noticible on this pull bar system as people that go regularly to the gym… so pay $60 each month to use my own device? Screw yall
3 October 2026
Reply from Tonal
We’re sorry to hear about your frustration with the membership requirement and your recent experience accessing your Tonal. We understand how disappointing it can feel to pay for the equipment and then be prompted for an additional membership, especially when you primarily use Custom Workouts.
We’d appreciate the opportunity to review your account and better understand what happened. Please contact us at support@tonal.com with your account details and reference this review so our Senior Support team can further assist where necessary.
Vincent was great and we fixed the…
Vincent was great and we fixed the problem. Thanks .
3 October 2026
Reply from Tonal
We’re happy to hear Vincent was able to resolve the issue. We’ll be sure to share your kind feedback with him!
Tonal allows me to get a great workout…
Tonal allows me to get a great workout with a trainer in my own home.
3 October 2026
Reply from Tonal
Thank you for your review! We’re thrilled that Tonal helps you enjoy guided, trainer-led workouts from the comfort of home.
Owning a Tonal for a few years
Tonal resistance is unlike free weight or machine resistance. Its harder. And it engages support muscles to a greater degree. I have found it effective, interactive, more convenient than having to change plates for free weight exercises. The touchscreen is intuitive and frankly inspiring. There's a lot of exercises I didn't even know about. All in all, wife and I love it.
1 October 2026
Reply from Tonal
Thank you for being part of the Tonal community for so many years! We’re thrilled that you and your wife enjoy the interactive workouts, intuitive touchscreen, and convenience Tonal provides.
It’s challenging and if it’s too hard…
It’s challenging and if it’s too hard you can find intermediate programs.
2 October 2026
Reply from Tonal
We love hearing that Tonal helps you find the right level of challenge. With a variety of programs and workout options, there’s always an opportunity to keep progressing at your own pace!
Great work outs amazing coaches
Great work outs amazing coaches!
So motivating
Best product on the market!
2 October 2026
Reply from Tonal
Thank you for the wonderful feedback! We’re so glad our coaches and workouts help keep you motivated. We truly appreciate your support!
Tonal keeps me motivated and allows me…
Tonal keeps me motivated and allows me to customize my workouts. Further, it adjusts the weights for a safer workout and remembers my previous workouts to better gauge my progress.
2 October 2026
Reply from Tonal
Thank you for sharing your experience! We’re glad Tonal’s personalized weight adjustments, workout history, and customization options help you train safely and track your progress.
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