I had such a lovely experience with Tommee Tippee’s customer care team. I reached out on Instagram as an expecting first time mum and Cienna and Andy were both incredibly kind, friendly and helpful fr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I reached out for help regarding my son’s bottle, he’s autistic and has ARFID, he’s had his blue bottle for near 10 years. They couldn’t find the bottle as it was discontinued however Debbie sent me... See more
Company replied
I needed to replace the duckbill valves for my electric pump and couldn't find them anywhere besides the Tommee Tippee UK site. I reached out through chat on how to order these replacements and receiv... See more
Company replied
My partner lost 2 stars from the advance anti colic bottles down our sink drain when washing them and when I contacted customer support, I had a lovely lady named Debbie who quickly and kindly got a n... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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My baby camera broke after having for…
My baby camera broke after having for just under two years, my monitor started this horrible crackling noise and it set of the camera on all VOX settings.. silent baby and loud camera didn’t make for a good nights sleep for me haha! Spoke with Martin and Izzy and was offered troubleshooting advice, now I have a new device being delivered! Never been so happy with a company, these two clearly care for their customers and are so supportive!
Very grateful mummy here! Thank you both for all your help ☺️
8 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Tara,
Thank you for taking the time to leave a review of your experience with Martin and Izzy.
We are so pleased to hear how supportive they were with your query and were able to ge this replaced for you.
Best wishes,
Tommee Tippee
Without shadow of any doubt the worst…
Without shadow of any doubt the worst experiance i have ever had in my life with any equipment ever.
I bought the Tommee Tippee Perfect Prep Pro - Black.
The set up process is more complicated then landing on the moon. The set up is a joke. As an example when you are told to hold down the "filter replacement" button it does not flash, beep or anything to confirm it worked"
The process off allowing cold water at point 6 on the instuctuons is a joke. The reason being is you have to allow,cold water to filter through but this takes time and oftrn the equipment shuts down and you have to start again.
At point 9 and 10 of the instructions when you are having to let it weigh the bottle to memorise it. Its a joke. I have followed it 5 times and everytime instead of the dispense button turning green it turns red. YOUR INSTRUCTIONS DONT EXPLAIN WHAT THAT MEANS.
Your company should be fined heavily for such a poor product. I want my money back
To make it worse soneone made a bottle "the old fashioned way" it was so simple. Dont waste your money people
Tommie tippee are having you over
12 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Mr Marshall,
Thank you for taking the time to leave a review of the Perfect Prep Pro.
We are sorry to hear you've had a hard time setting up the machine. The filter replacement light will go off once it's registered you've pressed that.
The machine will go into standby mode if left untouched but you will be able to tap any button to bring this back on and continue from where you left off.
If the scoop button is going red during calibration it's because there will have been an error along the way. The powder tanks needs 400 grams in it which is pretty near the top so you may need to add some more. The lower drip tray might be out of place. This is the bottom tray under the dispenser, it has 2 arrows in a circle on it and 3 prongs on the bottom. The prongs need to slot into the corresponding holes and you can do this by twisting it until you feel it go into place.
Trustpilot hasn't shared your email address with us and we would love to speak with you and go through the set up together. Could you reach out to us via this link? https://www.tommeetippee.com/en-gb/pages/contact-us
Best wishes,
Tommee Tippee
Reply from Tommee Tippee UK
Hello Shara,
Thank you for taking the time to leave a review.
We are happy to hear this was swift and easy.
We hope you continue to use our products.
Best wishes Tommee Tippee.
Cienna & Andy’s exceptional customer service
I had such a lovely experience with Tommee Tippee’s customer care team. I reached out on Instagram as an expecting first time mum and Cienna and Andy were both incredibly kind, friendly and helpful from start to finish. They took the time to answer my questions, arranged a thoughtful gift for my baby, and made the whole experience feel really personal. It’s so refreshing to speak to a brand that genuinely cares about its customers. Thank you both for making my day, I can’t wait to use the bottles and soothers when our little one arrives! 💙🍼
10 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Hannah,
Thank you for taking the time to leave a lovely review of your experience with Cienna and Andy.
It's so wonderful to hear how attentive they were in answering your questions and offering a gift for when little one arrives. We hope you love them!
Best wishes,
Tommee Tippee
Tommee tippee prep machine
I had an issue with the tommee tippee prep machine. It was dispensing the correct amount of water. It was an oz short everytime. the lady I spoke to was very helpful and as I had done everything she suggested she then ordered a replacement to be sent out and it arrived 3 days later. She was very lovely, polite and helpful. I Wasn’t on hold or waiting ages for the phone to get answered and kept me up to date via call and email. Overall very happy with the experience
1 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Emma,
Thank you for taking the time to leave a review of your experience with us.
We're sorry to hear you were having some trouble with your Perfect Prep but it's amazing to hear how efficient and communicative our Parent-care Specialists were when assisting with this and getting everything resolved for you.
Best wishes,
Tommee Tippee
I have the wearable pump and I love it
I have the wearable pump and I love it. Amazing customer service, very easy to communicate and reliable service! Highly appreciated it
10 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Nancy,
Thank you for taking the time to leave a review today.
We love to hear how you are enjoying the Wearable Breast Pump so much, we are glad you have had a good experience with this and a good experience with our Parent-Care Team too.
Please do not wait to reach out if you need anything else.
Best Wishes,
Tommee Tippee
I reached out for help regarding my…
I reached out for help regarding my son’s bottle, he’s autistic and has ARFID, he’s had his blue bottle for near 10 years. They couldn’t find the bottle as it was discontinued however Debbie sent me out a pack of bottles in the hope he would except one. Thankyou Debbie for taking the time to help me massively appreciated the kindness and quick delivery also
6 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Clark,
Thank you for taking the time to leave a review today.
We understand how it can be trying to source an older product, so I do apologise to hear we have not been able to source the same model for you. However, it is great to hear Debbie took some time to talk you through different options and what can be done for you.
We do hope your little one enjoys the new bottles.
Best Wishes,
Tommee Tippee
Diego was a big help today
Diego was a big help today , been lost without my prep and go.
9 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Anna!
Thanks for taking the time to leave this lovely review.
We're delighted to hear one of our Parent-Care Specialists was able to resolve your issue with your Prep Go so easily.
We will make sure to pass this review as Diego will love to read it.
Thanks again for taking the time to leave this kind words.
Warmest regards,
Tommee Tippee.
Excellent customer service received…
Excellent customer service received from Andy, Debbie and Tayla. I had an issue with the anticolic bottles and they have resolved it quickly in a professional manner. Thank you.
9 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Georgia!
Thank you so much for taking the time to leave this kind words.
We're so amazed to hear the service provided by our Parent-Care Specialists was quick to resolve your issue with your Anti-Colic Baby Bottles. We're also delighted to know the professionalism your query was taken has made a difference for you.
We will make sure to pass this to our agents as they will love to read this review.
Thanks again for your lovely review.
Warmest regards,
Tommee Tippee.
Had issues with the tommee tippee prep…
Had issues with the tommee tippee prep pro machine. Reached to a member of customer service and spoke to Martin. A lovely chap and helped me and guided me throughout with troubleshoot with setting up the new machine. Happy to say that he got the machine in working order on a step by step process and also helped me with all my questions. Thank you martin. Only downside was that he took time to respond but apologised for it. Thank you Martin!
9 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jas,
Thanks for taking the time to leave this warm words for us.
We're so happy to hear one of our Parent-Care Specialists was able to provide the correct guidance to set up your new Perfect Prep Pro. We're also delighted to hear all the information provided was useful to resolve every single one of your questions. Please do not hesitate in contacting us again if you do have any other enquiry.
We will make sure to pass this to Martin as well so he can read what you have said regarding the service he has provided.
Thanks again for leaving this feedback, and we will make sure to keep improving in the future.
Warmest regards,
Tommee Tippee.
Great customer service
We were having trouble with the lid on our cooling flask. I spoke to Debbie on the live chat and she was able to trouble shoot and provide a quick solution. Happy customer.
9 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking the time to leave this lovely review.
We're delighted to hear your issue with your Prep Go was resolved so promptly.
We will make sure to pass your comments to Debbie as she would love to hear what you have said.
Thanks again for your kind words.
Warmest regards,
Tommee Tippee.
Great experience with Andy in customer…
Great experience with Andy in customer service. Helped me quick and easy with an issue I had. All sorted in 20 minutes. Great service
9 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Nike.
Thank you for taking the time to leave your feedback.
We are delighted to hear you had a great experience with our parent-care Specailst Andy, and he managed to resolve the issue quickly.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Faulty bottle - great customer support
I had an issue with a bottle I bought, Debbie took me through all the steps to try and fix the problem and got it all sorted nice and quickly. Good customer service.
9 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Beth.
Thank you for taking the time to leave your feedback.
We are delighted to hear that Debbie was able to fix the problem and managed to resolve the issue quickly
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
If you’re having a summer baby good…
If you’re having a summer baby good luck, especially in this UK heat wave. Literally can’t use it as it’s too warm. It’s quicker to measure the formula, boil the kettle and use the nuby cooler by the time you’ve emptied it and re filtered cold water. And when you do manage to use it with cooler water you have to repeat the process every time you come back to it for another bottle. Not ideal at 03:00am🤣 if it was winter, laughing would be so handy!
9 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jesse,
Thank you for taking the time to leave some feedback.
We're very sorry to hear that you have experienced this and we understand how frustrating this can be. Our Perfect Prep® machines have a probe that measures the temperature of the water in the tank and stops the unit dispensing water that is above 28°C. This is a key safety feature that makes sure the final feed is not too hot for your baby. High water temperature should only ever be an issue in hotter climates, but it's not uncommon for mains water to rise in temperature in cooler climates during a sustained period of hot weather.
https://www.tommeetippee.com/en-gb/pages/perfect-prep-product-support
We therefore recommend that you run the cold tap until the water is cold before filling your Perfect Prep® jug. To stop your unit getting too hot:
-Keep it out of direct sunlight.
-Regularly top it up with cold tap water.
-Keep a jug of cool water in the fridge and use this to top up your machine.
-Add some ice cubes to the hopper.
We would like to support you further with this and we kindly ask if you can reach out to a member of our Parentcare Specialists as Trustpilot has not provided us with your contact details. Please see the following link and we are happy for you to use the reference, 160485, when reaching out.
https://www.tommeetippee.com/en-gb/pages/contact-us
We hope to hear from you,
Tommee Tippee
I spoke to Debbie today via livechat…
I spoke to Debbie today via livechat and she was so helpful and managed to help me so quickly with ordering spare parts.
Thank you so much.
Brilliant service
9 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Emily.
Thank you for taking the time to leave your feedback.
We are delighted to hear that our Parent care specialist Debbie, managed to help with ordering some spare parts in a timely manner and was very helpful.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Great service and very efficient
Great service and very efficient customer support service to help with delivery queries. Had my issue resolved in less than 24 hours.
9 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Vanessa,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
It's great to hear they were so efficient in assisting with your delivery query!
Best wishes,
Tommee Tippee
My partner lost 2 stars from the…
My partner lost 2 stars from the advance anti colic bottles down our sink drain when washing them and when I contacted customer support, I had a lovely lady named Debbie who quickly and kindly got a new set of stars sent out to my address free of charge. Really are such a great company/great quality and amazing customer support
9 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Natalie,
Thank you for taking the time to leave a review of your experience with Debbie.
We are so pleased to hear how amazing she was by helping you get some replacement valves for the ones that got lost down the sink!
Best wishes,
Tommee Tippee
I needed to replace the duckbill valves…
I needed to replace the duckbill valves for my electric pump and couldn't find them anywhere besides the Tommee Tippee UK site. I reached out through chat on how to order these replacements and received prompt and easy help. The customer service person ordered them for me and they were free. I received tracking updates and they arrived very timely. Happy with the service I was provided!
8 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Lindsey,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help get those spare parts out to you and that you found the experience so easy.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Had an issue with my appliance
Had an issue with my appliance, managed to get this sorted out and Andy was very helpful.
8 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Shannon,
Thank you for taking the time to leave a review today.
We do apologise to hear you had to contact in with an issue on your product however it is great to hear Andy was able to resolve this in a helpful manner.
If you need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
TT have sent me additional breast pump…
TT have sent me additional breast pump parts in the correct size for free. Thanks!
8 July 2026
Unprompted review
Reply from Tommee Tippee UK
Hello MP,
Thank you so much for the amazing 5 star Trustpilot Review,
We are so happy to hear that somebody was was able to help you with the additional parts need for your breast pump for free.
I hope this really helps you to continue to use your breast pump and are always here if you need help again.
Kindest Regards.
Tommee Tippee.
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