Tom Barnes Surveyors Reviews 102

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism and efficiency. Many people appreciate the prompt response times and clear communication throughout the process, from initial contact to receiving the final report. Consumers frequently mention the detailed and thorough reports, often accompanied by helpful follow-up calls to discuss findings and answer questions. The overall sentiment indicates a highly satisfactory experience, with many reviewers expressing their intent to use the company's services again and recommend them to others.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism and efficiency. Many... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, efficiency,... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently mention receiving... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers consistently praise the prompt and efficient... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the helpfulness and knowledge of the... See more

Based on these reviews

Rated 5 out of 5 stars

Tom made the whole process super straightforward from the get go. An inspection was booked promptly, courtesy call given the day after to explain findings and any points of concern, and then the full... See more

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Rated 5 out of 5 stars

We recently had a Level 2 survey carried out and were extremely pleased with both the service and the report. The visit was arranged promptly and communication was excellent. The report was detailed,... See more

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Rated 5 out of 5 stars

Tom Barnes surveyors is a fantastic surveyor company. From start to finish the process was seamless. Tom completed a Level 3 RICS survey on an older property I am looking to purchase as a FTB. Tom cal... See more

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Rated 5 out of 5 stars

I got a lot of responses to my request for quotes but few companies read my additional comments. Tom Barnes Surveyors was one of two that did. They were promote, responded to queries super fast and di... See more

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Rated 5 out of 5 stars

Tom and the team are fabulous! From my first enquiry, I was provided with the potential week the appointment was likely to occur to avoid disappointment. Tom gave me a ring after the house had been su... See more

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Rated 5 out of 5 stars

This is the second time we have used Tom barnes surveyors. The first time myself & partner we buying a property Tom saved us a fortune with the work that needed doing. This time around we have foun... See more

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Rated 5 out of 5 stars

We used Tom Barnes to carry out a survey on our prospective home in the Coventry area which was built around 1950s. We went for a level 2 survey. Tom was brilliant and efficient, contacting me persona... See more

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Rated 5 out of 5 stars

This is my second time using Tom Barnes. His team are really quick to respond, kept us up to date with progress. Sorted out arranging the survey directly with the estate agents and received the report... See more

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Rated 5 out of 5 stars

Exceptional service throughout. From first contact, to booking, to the survey itself, and finally to the telephone call and final report, the service was first class. Booking was easy, with a very... See more

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Rated 5 out of 5 stars

Tom and the team were brilliant from start to finish. Very easy booking process. We were also called following the survey to discuss briefly what was found, and the extensive report followed a few day... See more

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Rated 5 out of 5 stars

Simple to arrange and very quick, professional service. Survey came back quicker than expected. Surveyor called to go through the main points on the day of the survey which was unexpected but very m... See more

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Rated 5 out of 5 stars

Fantastic service all round. Had no issues booking online. Home survey report carried out in fine detail. Follow up call received in good time. Would highly recommend to anyone needing a home survey d... See more

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Rated 5 out of 5 stars

The website was easy to use and get a quote quickly. Upon requesting a quote, we got a desktop review of the property alongside the quote. We are based in Birmingham, first time buyers and got... See more

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Rated 5 out of 5 stars

Tom was professional and courteous when I asked him to survey a property that I wanted to purchase. He was most efficient and kept me upto speed at all times, I would not hesitate to use him ag... See more

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Rated 5 out of 5 stars

Tom and the team are very, very good, extremely responsive and happy to answer our questions before and after the surveys. We had two surveys done, a RICS help to buy valuation on the home we we... See more

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Rated 5 out of 5 stars

The experience was excellent – no faults at all. We were booked in extremely quickly, and Tom even called me personally after the survey to run through the initial findings. I highly recommend this se... See more

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Rated 5 out of 5 stars

Very pleased with my experience with Tom and the team. He turned up when they said he would, I received the report when he said I would receive it. I am very happy with the report, I feel he was very... See more

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Rated 5 out of 5 stars

Tom did a thorough survey for us. He contacted us post survey to discuss main areas and findings and the comprehensive pdf survey was sent through within a few days later with all of the key areas hig... See more

Company replied

Rated 5 out of 5 stars

Tom did a Level 2 Homebuyers Survey for me. He was extremely thorough and provided a comprehensive report. It had detailed descriptions of his findings and pictures so you could see exactly what was w... See more

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Rated 5 out of 5 stars

Throughout the whole process of using Tom Barnes Surveyors, I found them extremely professional. I was unsure of what level of survey to get and Tom was very honest when he advised that I only needed... See more

Company replied

Rated 5 out of 5 stars

Super thorough report which involved the use of a drone to see our property at high level which was incredibly helpful. Really pleased and overall very good value.

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Rated 5 out of 5 stars

Had a full, level 3 survey done as the house we were purchasing was over 100 years old. Tom called us on the evening of the survey to talk us through the key points and the report was certainly compre... See more

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Rated 5 out of 5 stars

Amazing service! The survey was easy to request and was scheduled within a couple of weeks. After the appointment, I had a call from Tom to discuss his findings and the report came through within a co... See more

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Rated 5 out of 5 stars

Tom provided an excellent service for me. The report was in-depth and I felt his cost were extremely fair. He also spoke to me before preparing the report to give me the heads up on some of the issu... See more

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Rated 5 out of 5 stars

I had excellent experience with Tom Barnes. They were affordable, booked survey date with in 2weeks, surveyor called me to debrief me at the end of his survey & emailed the full report with in 72 hour... See more

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Rated 5 out of 5 stars

Highly recommend using Tom Barnes Surveyors for any of your home survey needs. Exceptional service from the beginning to the end. The communication from Tom and Hannah were spot on, and they were quic... See more

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Rated 5 out of 5 stars

A great and honest service offered and received from Tom Barnes Surveyors. All staff responded timely with my enquiries and made the whole Surveying process smooth and friendly. I would certainly... See more

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Rated 5 out of 5 stars

The staff at Tom Barnes surveyors were a delight to deal with as there were some initial problems booking the survey - my error not theirs. The report was professional and prompt in completion. I... See more

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Rated 5 out of 5 stars

Once again, amazing and thorough service from Tom. Punctual and professional. The phone call on the survey day to go over the main points before the report was valued and useful.

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Rated 5 out of 5 stars

Tom very kindly returned to the property as there had been a mix up over keys on his initial visit. Superb service and we cannot fault Tom or his company. Well done! We would highly recommend this co... See more

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Rated 5 out of 5 stars

Tom Barnes Surveyors recently completed a Level 2 Homebuyers Survey for us. Tom fed back immediately with a phone call, and then within a few days we had received a very detailed, professional report... See more

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Rated 5 out of 5 stars

I recently got the survey for my future house done by Tom Barnes. The company does well and really appreciate their service. The surveyor is really nice person and open to discussion on property conce... See more

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Rated 5 out of 5 stars

Tom Barnes Surveyors gave us an excellent service from booking him through his online site to the surveying of a property we plan to purchase. His follow up telephone conversation informing us on some... See more

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Rated 5 out of 5 stars

I wouldn't hesitate to recommend Tom for any home buyer wanting a thorough survey. Very competitively priced, with absolutely top notch communication throughout the process, and an extremely in depth... See more

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Rated 5 out of 5 stars

Professional, friendly and helpful service from start to finish. The final survey report was very detailed with many photos and all findings clearly collated in order of importance. Highly recommended... See more

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Rated 5 out of 5 stars

Did the survey as agreed, report arrived as promised, good amount of detail and photos in the report

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Rated 5 out of 5 stars

The survey occurred on the day advised and a report was sent through within a few days.

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Rated 5 out of 5 stars

I received excellent service from booking through to receiving my report. I highly recommend this company and would not hesitate to use them again in the future.

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Rated 5 out of 5 stars

Tom provided us with exactly what we needed. Fast, honest and at a great price too. Will definitely use again. Many thanks

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Rated 5 out of 5 stars

Very honest, friendly and efficient service. Will definitely recommend to friends and family.

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Rated 5 out of 5 stars

Excellent service from initial enquiry to receipt of report.

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Rated 5 out of 5 stars

Good communication throughout, knowledgeable surveyor and a very thorough report. Would highly recommend!

Company replied


Company details

  1. Real Estate Surveyor

Written by the company

Tom Barnes (AssocRICS, Dip R Surv) has over 20 years of experience within the property industry. During this time, he has accumulated extensive experience in surveying various property types and conditions, ranging from early timber frame and non-standard construction to solid brick properties and cavity wall new builds. In addition to his surveying expertise, he has mentored aspiring surveyors and was chosen to serve as one of their regional technical surveyors during his tenure at a respected Chartered Surveying company. Tom is deeply passionate about his work. Motivated by a vision of establishing an independent residential surveying firm, Tom aims to deliver exceptional quality services and customer satisfaction.


Contact info

4.9

Excellent

TrustScore 5 out of 5

102 reviews

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Rated 5 out of 5 stars

Level 3 Survey

Excellent service from initial enquiry to receipt of report.

10 March 2026
Unprompted review
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Reply from Tom Barnes Surveyors

Thank you Len for your 5* review and kind words. We're glad we could assist. All the best!

Rated 5 out of 5 stars

Excellent service

I received excellent service from booking through to receiving my report. I highly recommend this company and would not hesitate to use them again in the future.

2 March 2026
Unprompted review
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Reply from Tom Barnes Surveyors

Hi Louise, thank you so much for the 5* review. We really appreciate your support, kind words and reassurance you'd use us again. We will be sure to be pass it onto the whole team. All the best.

Rated 5 out of 5 stars

Super thorough report which involved…

Super thorough report which involved the use of a drone to see our property at high level which was incredibly helpful.

Really pleased and overall very good value.

26 February 2026
Unprompted review
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Reply from Tom Barnes Surveyors

Thank you very much for your kind feedback James. We’re really pleased to hear that you found the report thorough and that the drone imagery was helpful in providing a clearer view of the property.
We appreciate you taking the time to share your experience and are glad you felt the service represented good value.

Rated 5 out of 5 stars

Great communication

Great communication, detailed level 3 survey, follow up call to talk through findings

8 March 2026
Unprompted review
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Reply from Tom Barnes Surveyors

Thank you so much for your kind words, we will be sure to pass them onto Tom! It was a pleasure assisting you, and happy to hear you we provided a great service. Wishing you all the best!

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Thanks for going the extra mile, Tom!

23 February 2026
Unprompted review
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Reply from Tom Barnes Surveyors

Thank you so much for your kind words, we will be sure to pass them onto Tom! It was a pleasure assisting you, and happy to hear you had an excellent experience. Wishing you all the best moving forward!

Rated 5 out of 5 stars

Level 2 survey…

We recently had a Level 2 survey carried out and were extremely pleased with both the service and the report. The visit was arranged promptly and communication was excellent.
The report was detailed, clear and thorough, and we received it within three working days. Matthew also gave us a courtesy call after the survey and was happy to speak to us again to answer our questions. We wouldn’t hesitate to recommend Tom Barnes Surveyors.

24 February 2026
Unprompted review
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Reply from Tom Barnes Surveyors

Thank you very much for your kind feedback. We’re delighted to hear that you were pleased with both the service and the report, and that the process felt clear and well communicated throughout.
We will be sure to pass your comments on to Matthew and the team, they will greatly appreciate it.
Thank you again for taking the time to share your experience and for your recommendation.

Rated 5 out of 5 stars

Great surveyors, would definitely recommend!

Tom made the whole process super straightforward from the get go. An inspection was booked promptly, courtesy call given the day after to explain findings and any points of concern, and then the full report was received the next day (less than 48hours after the survey). The report was very detailed and gave us clear understanding of things to raise. Would 100% recommend Tom Barnes for great service and thorough expertise!

11 February 2026
Unprompted review
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Reply from Tom Barnes Surveyors

Thank you so much for your kind words, we will be sure to pass them onto Tom! We're really pleased to hear that you found the process straightforward and the report clear and helpful. It was a pleasure assisting you, and we truly appreciate the recommendation. Wishing you all the best moving forward!

Rated 5 out of 5 stars

Tom Barnes surveyors is a fantastic…

Tom Barnes surveyors is a fantastic surveyor company. From start to finish the process was seamless. Tom completed a Level 3 RICS survey on an older property I am looking to purchase as a FTB. Tom called me on the day of the survey to talk me through the findings and recommendations. The report was received two days later! I also booked in to speak with Tom regarding some further enquiries I had with Tom's admin team. I'd recommend this company/Tom to anybody! Fantastic service!

12 January 2026
Unprompted review
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Reply from Tom Barnes Surveyors

Thanks so much for the kind words! It was a pleasure helping you with the survey, and I’m really glad the report and follow-up call were helpful as you navigate your first purchase. Wishing you all the best with the property, and please don’t hesitate to get in touch if you need anything further.

Rated 5 out of 5 stars

Survey by Tom Barnes company…

We had a survey done by Tom on 19th December on a beautiful detached thatched cottage, the house was a dream for us so we paid for a very thorough survey, it was the best money we have spent recently unfortunately the findings were not what we wanted as Tom went through the property with a very fine tooth comb.
It was desperately disappointing for us but by paying for a thorough survey that's exactly what we got.
There were so many things that required repairs,replacements and every aspect was written in the report and the costs and repairs substantial.
If anybody out there is looking for a survey when buying a property Tom is the man don't go on the net looking for cheap surveyors, spend a but more and I can tell you in the long run you will not regret it as the findings will have a great impact on buying it and not buying it.
I'm so pleased I used this company even though it meant not buying our dream home.

19 December 2025
Unprompted review
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Reply from Tom Barnes Surveyors

Thank you, Melvyn, for your kind and thoughtful review. While we’re sorry the findings were not the outcome you'd have preferred, we’re pleased the survey gave you the clarity needed to make an informed decision. Buying a home is a major commitment, and we’re glad our thorough approach helped protect you in the long run. We truly appreciate your recommendation and wish you every success in finding the right property. Thank you again!

Rated 5 out of 5 stars

A very thorough survey

Tom did a thorough survey for us. He contacted us post survey to discuss main areas and findings and the comprehensive pdf survey was sent through within a few days later with all of the key areas highlighted. Thanks

27 November 2025
Unprompted review
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Reply from Tom Barnes Surveyors

Thank you very much for your review.
We’re really pleased to hear that you found the survey thorough and that the post-inspection call was helpful in explaining the key findings. We’re also glad the report was clear and delivered promptly. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

A great and honest service offered!

A great and honest service offered and received from Tom Barnes Surveyors.
All staff responded timely with my enquiries and made the whole Surveying process smooth and friendly.
I would certainly recommend and use their professional Surveyor services again!
A top 5 Star experience!

17 November 2025
Unprompted review
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Reply from Tom Barnes Surveyors

Thank you so much for your wonderful review! We're delighted to hear you had a smooth and positive experience with us. Our team really appreciates your kind words, and we’re glad we could support you throughout the process. We’d be more than happy to assist you again in the future. Thank you for the 5 stars! 🌟

Rated 5 out of 5 stars

Very honest, friendly and efficient

Very honest, friendly and efficient service. Will definitely recommend to friends and family.

11 November 2025
Unprompted review
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Reply from Tom Barnes Surveyors

Thank you so much for your lovely feedback — we really appreciate it. We’re delighted to hear you had a positive experience, and your recommendation means a great deal to us.

Rated 5 out of 5 stars

I recently got the survey for my future…

I recently got the survey for my future house done by Tom Barnes. The company does well and really appreciate their service. The surveyor is really nice person and open to discussion on property concerns and recommendations/resolutions. Finding the survey results really helpful 👏 .

6 November 2025
Unprompted review
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Reply from Tom Barnes Surveyors

Thank you so much for your kind feedback Gopinath — we really appreciate it. We're delighted to hear that you found the survey helpful and that your experience with Tom was positive.

Rated 5 out of 5 stars

Tom Barnes Surveyors gave us great service

Tom Barnes Surveyors gave us an excellent service from booking him through his online site to the surveying of a property we plan to purchase. His follow up telephone conversation informing us on some of his findings was informative and helpful. The electronic Survey full report was returned to us within a few days of the survey date and was very thorough and informative. We would definitely recommend Tom Barnes Surveyors for an excellent service.

3 November 2025
Unprompted review
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Reply from Tom Barnes Surveyors

Thank you so much for your wonderful feedback and recommendation. We’re delighted to hear that you were pleased with the process from start to finish, and that you found Tom’s follow-up and the report itself helpful and informative. It was a pleasure assisting you, and we wish you all the best with your new purchase!

Rated 5 out of 5 stars

Faultless Service

Tom and the team were brilliant from start to finish. Very easy booking process. We were also called following the survey to discuss briefly what was found, and the extensive report followed a few days after. Would definitely recommend.

30 October 2025
Unprompted review
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Reply from Tom Barnes Surveyors

Thank you so much for your kind words! We’re really pleased to hear you found the process smooth and the follow-up helpful. We truly appreciate the recommendation!

Rated 5 out of 5 stars

Tom makes himself available for…

Tom makes himself available for questions and clarification which is unusual these days.
Definitely worth using.

28 October 2025
Unprompted review
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Reply from Tom Barnes Surveyors

Hi Alastair,
Thank you so much for your kind review! We really appreciate your feedback and are glad to hear you found Tom’s support helpful.

Rated 5 out of 5 stars

Very professional surveyor

Tom was professional and courteous when I asked him to survey a property that I wanted to purchase. He was most efficient and kept me upto speed at all times,
I would not hesitate to use him again and would highly recommend his service

7 October 2025
Unprompted review
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Reply from Tom Barnes Surveyors

We’re delighted to hear that you were pleased with Tom’s professionalism, efficiency, and communication throughout the process. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Exceptional service throughout

Exceptional service throughout. From first contact, to booking, to the survey itself, and finally to the telephone call and final report, the service was first class.
Booking was easy, with a very reasonable price. The survey itself was followed by a telephone call to go through the ‘highlights’ and to offer a chance to ask questions. This was swiftly followed by an extremely detailed report by email.
I cannot fault any part of the service and would not hesitate to recommend Tom Barnes to anyone that will listen!

19 September 2025
Unprompted review
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Reply from Tom Barnes Surveyors

Thank you so much for your wonderful review! We’re delighted to hear that you found the whole process smooth and professional.
We’ll be sure to share your kind words with Tom, who will be thrilled to know his work made such a positive impression. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very pleased with my experience with…

Very pleased with my experience with Tom and the team. He turned up when they said he would, I received the report when he said I would receive it. I am very happy with the report, I feel he was very thorough in the survey and the report was easy for me to understand. Tom even called me after he had visited the property to explain his more serious findings which was really appreciated. If I ever need a survey again I would definitely go back to Tom and would have no hesitation in recommending him to family and friends.

9 September 2025
Unprompted review
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Reply from Tom Barnes Surveyors

Thank you for your kind review! We’re so pleased to hear you had such a positive experience with Tom and the team. It’s great to know that everything met your expectations. Tom will be delighted to hear your feedback.
We truly appreciate your recommendation and would be more than happy to assist you again in the future.

Rated 5 out of 5 stars

Detailed reports.

Fantastic service all round. Had no issues booking online. Home survey report carried out in fine detail. Follow up call received in good time. Would highly recommend to anyone needing a home survey doing.

2 September 2025
Unprompted review
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Reply from Tom Barnes Surveyors

Thank you so much for your kind words and such lovely review. We really appreciate the 5*s!

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