Tokyocanvas Reviews 

I didn't do my due diligence looking in to this company, and placed an order with them during their 1 year anniversary sale. After some more reading, I tried to cancel my order, and they are refusing while making it look like they are cooperating but making up "fees" to take some of my money. I'm sure that they will not actually cancel it regardless of fees, and then use the excuse that the order has been shipped so I must return it.

Their returns and refunds policy on their website clearly states that if you cancel within 24 hours, you will receive a full refund. I emailed them 8 hours after placing my order. They offered me a canvas bag and asked me not to cancel it. I refused, telling them I wanted to cancel it. Now they're saying that they will keep a 5% "fee" as the order has been processed and packed. I am sure that this is just to delay me long enough for them to send a package out so that they can claim they can't refund me.

Unless I receive a full refund from them I'll be raising a dispute with my bank, and reporting them to SHOPLINE Payments in the hope that they will refuse to work with this fraudulent company.

Bought two shirts, received both. Shirt fabric itself is nice quality, from what I can tell.
First shirt: AI generated elements used on the design, which I didn't notice when I purchased. May not matter to some, but it matters to me.
Second shirt: low quality, low-res blurry print. Small image that was enlarged to put on a shirt, looks like crap.
Contacted support, offered nothing but a 5% refund, was told the customer is responsible for return shipping and that it's too much to be worth it to send back to China, even though the website says the company will cover return shipping costs.

Such a disappointment - mainly due to customer service. Ordered 3 tshirts, 2 I loved but 1 was clearly a lo resolution print and looked dreadful. I requested a refund for this 1 item but my initial request was refused and it took so much communication to get a fraction of the cost back. Also it seems they are in China not Tokyo like their website says?! I know this because initially they wanted me to pay to return the tshirt.

Another fraud company posing as Japanese company but product as from
china

Did not recieve any order or tracking number, requested a refund after I realized this was a bogus site and have not received any response. Also these designs are ripped from catdistributor on etsy and any positive reviews of this site are clearly botted.

Don't buy from this site.
I mean, things arrived, that's why the 2 stars.
But quality is super low and everything started ruining after the first washing cycle.

My boyfriend got me a tshirt from this website; it came with a stain, like a paint stain, and it would not come off. We contacted the customer service and they told us 'to wash it' or to send it back, paying the return shipping fee. Even when it was obvious that it was a matter of poor quality control. As I said, the stain is paint like, so it did not come off in the washing. So I kept the tshirt, to not pay 20€ in shipping fees to China, where I would have had my refund if the shirt was deemed resellable. But how could it have been? If it's STAINED? I would NOT use this site again and, considering how poor the customer service is, I would advise everyone to beware

TokyoCanvas looks great online, but beware — if anything goes wrong with your order, you’re on your own. I asked for a refund due to a quality issue, and they outright declined. It’s frustrating when a company doesn’t prioritize customer satisfaction. I do not recommend them.

I ordered 6 t-shirts from Tokyo Canvas, and the quality was absolutely terrible. The prints were pixelated, blurry, and already damaged on arrival. The shirts look nothing like the website photos, and the material is cheap and thin.

When I contacted them for a refund, they offered me only 20% back — unless I paid to return the items to China at my own cost. On top of that, they said I would only get a refund if their warehouse agreed the items were in “resellable condition,” and that they’re not responsible for customs delays or loss.

This return policy is unfair and exploitative — it’s designed to stop you from getting your money back. I believe this is a classic drop-shipping scam, and I’ve had to escalate the case through PayPal.

Avoid Tokyo Canvas. Don’t waste your money on poor-quality products and impossible refund terms.

I would give 0 stars. Ordered 3 t-shirts - all faulty. 1 with a stain and 2 with blurry images and illegible lettering. On requesting a refund I was refused the possibility of return on account of shipping costs and offered only a 10% refund and a comment to re-gift to family and friends. Delivery was also delayed by 1 week outside the normal delivery range quoted.
Avoid the hassle and don’t buy!

Printing is blurry, and starts to flake off after 1 wash. Size xxl runs small. Love the designs but not quality for the price.

Where to start? I was initially happy with my purchase, but after three washes the prints have cracked and started to wash off. There are holes in the fabric, and it is clear that they have misrepresented the quality of the clothing.
Then I start reading reviews on trustpilot. All the positive reviews are clearly AI generated, running them thorough a detector shows this with absolute certainty, so I have flagged the reviews with trustpilot.

I have raised a dispute with Klarna, and TC are pleading with me to remove the dispute in order to refund me, which Klarna says to NOT do, thus more evidence that these people are duplicitous charlatains.

It is frustrating that I will have to wait the best part of a month for remuneration however thankfully Klarna has my back on this one.

Please, please, avoid this 'company'

*EDITED* - notice the automated response from TC here. Completely disregarding all the criticisms, lie upon lie.

Do not buy from this company!!! The products are cheaply and badly made and they will not refund you or allow you to return the items if you don’t want them. Appalling customer service. I’m also sure they are using artists’ work without permission. Complete scam and rip off. Lesson learned from buying something I’ve seen on Instagram!

Update January 2026: I have been contacted by the company, who are trying to bribe me into giving them a 3-star review by offering me a "refund" of $10, which is not even half what I originally paid. They have also blamed their employee for the issue instead of accepting responsibility. Avoid - this company is clearly very dodgy.

NB - someone else from the company did issue a full refund at the time of my original review, but only after I left multiple bad reviews and posts on social media and threatened going to Trading Standards.

I ordered a shirt from this website. After weeks had passed, I checked the tracking info for the package to see where it was. The tracking info said that a delivery was attempted, but was undeliverable because the seller had somehow combined by billing and shipping addresses (two addresses located in two different states).

When I emailed customer service explaining the problem, they asked me to pay an additional fee to have it sent again. I agreed, thinking it was an honest mistake, paid the shipping fee and provided them with the correct address.

More weeks went by, checked the tracking info, found they had sent it to the wrong address again. They said I'd either to need to pay for shipping a THIRD time, or else they could offer a 50% refund. I have gone back and forth with them through over a dozen emails trying to explain to them that it's their responsibility to send the shirt to the correct address or provide a full refund, but have gotten nowhere.

Edit: They have commented saying they will try to improve. I will update this review if they ever send the shirt or provide a refund.

The Ugly Website and their support did not respond.
Fake website fake profiles. Please Don't buy from them. They just take order and stop responding like they don't even know you.

Horrible quality tshirts- designs are stolen from other sources, then upscaled using a very bad ai algorithm to make a tshirt that is incredibly ugly and not even worth wearing ironically.

Took a lot of back and forth to negotiate a refund, their initial offer was a 5% refund, so if you're having the same experience keep pushing for a better refund. I eventually got a 50% one without having to send the shirt back, but now I'm stuck with figuring out how to get rid of a nasty tshirt in an environmentally friendly manner. Wish I'd have stuck with the 100% refund and lost the money posting back just so they got no money out of the transaction.

Manufactured and shipped from China w stolen designs. If that wasn't bad enough, they take forever to get to you, are expensive, and the prints are awful - thickly laid with cheap rubbery ink that cracks and fades and is uncomfortably stiff to wear. Just another awful Chinese rip off.

The website is not secured by McAfee or Norton, making it vulnerable to hackers who may steal customers' personal and financial details.

It's a shame Zero stars isn't an option for Tokyo Canvas. The ordering process was smooth, my item was delivered to the wrong address which I get it, it happens. But from there it lead to the worst customer service experience I've had by far. After a week of trading emails that lead to no resolution and each of which did not seem in sync with the last. The emails telling me "be patient" are either written from AI or some rough English translator. They asked me to take pictures of my door even though they provided screenshots of the package that I did not receive at another address. They only respond from 2AM eastern to 7AM eastern. And a full week after my refund was finally handled which ended up being a 3 week process, they continued to email me to tell me cancel a dispute I cancelled 8 days prior. That was the point when I felt like I had to write this review and warn others. Hopefully your item gets delivered to the correct spot, but if it doesn't, I pray for you.

I ordered a shirt for Father’s Day (more spaghetti less upsetti) and the quality of the cotton is terrible. Furthermore the print on the front is a plastic sticker that makes sounds when it moves, my husband won’t wear it and I don’t know how to get a refund (they keep asking for photos of the packaging which I obviously didn’t keep as I wrapped and gave the present). Waste of £20 - hugely disappointed. Buy elsewhere.