Tn Town Reviews 

283
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the efficient service provided by the company. Many reviewers highlight the quick and reliable delivery of their orders. People often find the products to be of good quality and exactly as described, appreciating the authenticity of the items received. However, some customers reported significant issues with product quality, including items being badly made, damaged, or falling apart quickly. A few other people also felt that the products received were not authentic or appeared worn. There were also instances of orders being lost, significantly delayed, or arriving with damaged packaging. Additionally, some reviewers expressed dissatisfaction with the lack of response or resolution from customer service regarding these problems.

What people talk about most

Product

Users describe ambiguous interactions with product quality, with some reviewers expressing satisfaction,... See more

Service

Customers had positive experiences with service, often praising the fast delivery and overall efficiency from... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction, stating they... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency of their... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising the great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Best selection online for a reasonable price. Came quick and no issues, good service. As a reseller I think the shoes should be checked in detail though as few imperfections as if they was purchased... See more

Rated 5 out of 5 stars

Absolutely chuffed to bits with my trainers top quality only downfall was my parcel going up and down the country to 3 different sorting offices and passing my twice address in the process. Other tha... See more

Company replied

Rated 5 out of 5 stars

I bought a pair of trainers for my lads birthday 6 days after they came i showed my son and he didn't like them. I panicked. i couldn't find the return slip. Oh no. So i emailed customer services, an... See more

Company replied

Rated 5 out of 5 stars

Purchased the Eastside Golf TN's on Tuesday, arrived on Thursday, in extra secure packaging to protect the box too. Excellent service & I will certainly be a returning customer. Highly recommend to an... See more


Company details

  1. Shoe Store

Written by the company

Online supplier of authentic, exclusive footwear and streetwear. Shop a range of authentic in stock Nike Air Max Plus products. UK express delivery with hassle-free returns and exchanges. Buy Now Pay Later With Klarna.


Contact info

3.4

Average

TrustScore 3.5 out of 5

283 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(283)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, ordered wrong size, wrote on insta and asked for a change, happy to say the right size came today in the mail🔥 fast shipping, good customer experience overall ⭐️⭐️⭐️⭐️⭐️

16 August 2022
Unprompted review
Rated 5 out of 5 stars

Fast Shipping

Ordered at 9 am and it was already shipped to me by midday! Great communication too. Highly recommend. 😊

5 August 2022
Rated 5 out of 5 stars

Great trainers for a great price!

Great trainers for a great price (£5 cheaper than everywhere else I looked) also the stock levels are second to none- the TN's I got were sold out pretty much everywhere I looked in my size but got them no problem from TN Town. Will definitely be purchasing another pair soon...somehow managed to resist the temptation to blow some money on the Star Gazing TN's this month!

6 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Absolutely fantastic service and quality. 10/10. Would highly recommend as I am more than happy thank you.

18 June 2022
Rated 1 out of 5 stars

Terrible

Terrible. Made an order for shoes which were size 46, paid and 10 minutes later i was told that my transaction was flagged as high risk(fraudulent). The card is owned by me and is issued by a national bank. Then the funds were voided from their side. After that my shoe size was not available and then the person on the official instagram page was not responding to my messages. And after they make me block. You are not my ex tn town chill.Ridiculous

10 June 2022
Unprompted review
Tn Town logo

Reply from Tn Town

Hi Lampros,

As explained via Instagram, your order was placed from Cyprus & was flagged as fraudulent by our payment processor, Shopify.

Here are the reasons as to why Shopify flagged your order as fraudulent :

The registered billing address or credit card address wasn't available.
The registered billing address ZIP or postal code wasn't available.
The distance between shipping address and location of IP address wasn't available.

Please note as per our terms & conditions which were accepted at checkout - If an order is flagged as fraudulent, we are obliged to cancel the order & supply a full refund to the payment card used.

We cancelled & fully refunded your order within 4 minutes because of this. You were sent an email which explained this in detail, however proceeded to leave a 1 star review & send us abusive messages on Instagram which we will not tolerate.

Kind Regards

Tn Town Customer Service

Rated 1 out of 5 stars

Bad bad

Bad bad bad bad bad bad

6 June 2022
Tn Town logo

Reply from Tn Town

Hi Debza,

As explained via email, your order was flagged as fraudulent on our website back end. The name on the chosen payment card did not match the billing name nor was the registered billing address or credit card address available therefore flagging your order as fraudulent.

If an order is flagged as fraudulent, we are obliged to cancel the order & supply a full refund to the payment card used which is what occurred in this instance.

Kind Regards

Tn Town Customer Service

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