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Tn Town Reviews 

284
•
TrustScore 3.5 out of 5

3.5

Shoe Store
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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent service, highlighting efficient order processing and prompt delivery. Many people appreciate quick arrivals, with items often reaching them sooner than expected and well-packaged. Reviewers often express satisfaction with the overall process, indicating plans for future purchases. However, some customers noted concerns regarding product quality. Several people reported receiving items that appeared damaged, poorly made, or potentially fake, citing issues like flaking paint, loose soles, or poor stitching. Additionally, some reviewers experienced significant order problems, including lost items, long delivery delays, or difficulties obtaining refunds.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and authenticity, with some customers praising the... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant... See more

Service

Users describe positive interactions with service, frequently highlighting excellent service from start to... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

People report ambiguous experiences with quality, with many reviewers praising the products as great,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Best selection online for a reasonable price. Came quick and no issues, good service. As a reseller I think the shoes should be checked in detail though as few imperfections as if they was purchased... See more

Rated 2 out of 5 stars

Bought the new colour flips tn and badly made damaged paint flaking off the soles after wearing for couple hours plastic cracked aswell

Company replied

Rated 5 out of 5 stars

Purchased the Eastside Golf TN's on Tuesday, arrived on Thursday, in extra secure packaging to protect the box too. Excellent service & I will certainly be a returning customer. Highly recommend to an... See more

Rated 5 out of 5 stars

Absolutely chuffed to bits with my trainers top quality only downfall was my parcel going up and down the country to 3 different sorting offices and passing my twice address in the process. Other tha... See more

Company replied

Company details

  1. Shoe Store

Written by the company

Online supplier of authentic, exclusive footwear and streetwear. Shop a range of authentic in stock Nike Air Max Plus products. UK express delivery with hassle-free returns and exchanges. Buy Now Pay Later With Klarna.

Contact info

3.5

Average

TrustScore 3.5 out of 5

284 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.5

All reviews

(284)

77 reviews in the last 12 months

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Rated 1 out of 5 stars

Trainers was creased like they had been…

Trainers was creased like they had been worn or crushed. Contacted tn town and they say it’s the way all there trainers come

4 June 2022
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Reply from Tn Town

Hi Mark,

Thank you for your review and we are sorry to hear that it has led to a 1 star experience.

As explained via email, you purchased the 'Nike Air Max Plus Tn Leather Triple Black' trainers from our website. Due to the shoes being manufactured from leather, there is sometimes slight creases on the trainers due to the material they are made from which is completely unavoidable.

We responded to your email saying that if you were unhappy with the product received you are more than welcome to return the trainers for a full refund.
However you failed to respond to this follow up email and therefore we had no further correspondence from yourself.

Kind Regards

Tn Town Customer Service

Rated 5 out of 5 stars

Top Seller

Top Seller. Very patient with me. Kept me up to date. Fast delivery just like said.
Would buy from again 100%!

26 May 2022

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