Jasmin was so lovely and accomodating. She patiently took us through all of the options that would match my engagement ring, and helped me visualise a bespoke design. Her service was fantastic -... See more
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We attended the TMC pop up in Adelaide and fell in love with the range and the customer service was amazing! We finally decided to lock in my new engagement ring and the whole experience was wonderful... See more
Company replied
Can’t thank TMC enough. We got our wedding rings made & the team there were patient talking through every little details and showing us different examples to ensure we got the perfect ring. Can’t reco... See more
Rachelle was absolutely wonderful! She made me feel so comfortable and was just as excited as I was throughout the whole process. She really made such a difference and I would recommend her and TMC to... See more
Company replied
Company details
About TMC Fine Jewellers
Written by the company
At TMC Fine Jewellers®, we specialise in lab-grown diamond and moissanite engagement rings, fine jewellery and ceremonial rings. Founded in 2020 by husband and wife, Tom and Makayla, TMC Fine Jewellers® (formerly The Moissanite Company) is rooted in bespoke craftsmanship, ethical innovation, and attainable luxury. Every piece is meticulously crafted in Australia, for your forever.
Contact info
730 Brunswick Street, New Farm, 4005, Brisbane, Australia
- (07) 2140 7193
- info@tmcfinejewellers.com
- tmcfinejewellers.com
4.9
Excellent
279 reviews
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Replied to 100% of negative reviews
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Experience was great Jasmin was very…
Experience was great Jasmin was very helpful
8 July 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Oliver,
Thank you for sharing your lovely review. We are so glad to hear Jasmin made you feel so welcome.
Kindest,
The TMC Fine Jewellers Team
Welcoming and knowledgeable staff
Welcoming and knowledgeable staff. Gave us plenty of time to ask questions
23 June 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Kate,
Thank you for sharing your positive review with our team. We look forward to working with you in the future.
Kindest,
The TMC Fine Jewellers Team
Lexie was amazing
Lexie was amazing. She was warm and welcoming from the moment we approached the doors. My fiance and I unexpectedly had my younger brother and nephew for the day and I was a bit stressed about having them at the appointment but Lexie was super lovely and interacted with the kids while also paying attention to our questions. Aside from the stunning rings and many choices, TMC definitely has amazing customer service all around and this is one of the many reasons we choose to come back.
27 June 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Almaree,
Thank you for your incredibly positive review about your time with Lexie. We are so glad to hear that you had such a wonderful experience in our Brisbane Showroom. We hope to see you all again soon.
Kindest,
The TMC Fine Jewellers Team
Judged, Rushed and Unwelcome
We booked an appointment after a trusted friend’s recommendation, excited to start looking for an engagement rings. Unfortunately, it turned into one of the most disappointing retail experiences we’ve ever had.
From the moment we arrived, I felt like Vivian in Pretty Woman. The sales assistant had a very fixed idea of what I should like and wasn’t interested in listening to what we were actually asking for.
One of the first disappointments was that we weren’t both allowed to try on rings. We explained that we were interested in looking at men’s engagement rings as well, but were told, “Let’s just focus on finding what it is you want.” It felt dismissive and, honestly, as though we were being judged for doing something a little unconventional.
The range on display was also much smaller than expected, with very few styles available to try on and mostly smaller stone sizes. I wanted to explore different designs, shapes and larger stones, but the options I was shown were extremely limited.
When I asked to see rings with larger diamonds, it felt like it was assumed we couldn’t afford them. Instead, it was suggested they could “swap it for moissanite” to reduce the price. At the same time, they refused to give us even a rough price range, repeatedly saying that “all would be revealed later.” My partner and I have been together for a long time and had already discussed our budget. Being treated as though we couldn’t afford what we were asking to see, while also having pricing withheld, felt incredibly patronising.
To make matters worse, the consultant repeatedly referenced their own engagement ring, pointing out that their diamond was larger and more expensive than what we were looking at. It came across as unnecessary and unprofessional.
When I asked to see different diamond shapes, I was told we’d “run out of time” despite still having around 15 minutes left in our appointment and no other clients waiting. We were ushered out exactly on time, even though the store wasn’t closing. It genuinely felt like they didn’t want us there.
Buying an engagement ring should be an exciting, memorable experience. Instead, we left feeling judged, rushed and unwelcome. We were ready to make a significant purchase, but this experience completely changed our minds. We’ll be taking our business elsewhere.
After comparing prices with other lab-grown diamond jewellers around Brisbane offering similar quality, this company was also noticeably more expensive.
Walking out, all I could think about was the iconic Pretty Woman scene where Vivian returns to the boutique and says, “Big mistake. Big. Huge.” That’s exactly how this experience felt. Their loss.
Save yourself the disappointment and look elsewhere. There are plenty of jewellers who will actually listen to you, make you feel welcome, and treat such an important purchase with the care it deserves.
27 June 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi there,
Thank you for taking the time to share your experience.
I am genuinely so sorry to hear that you left our showroom feeling judged, rushed and unwelcome. This is absolutely not how we want anyone to feel when visiting us, particularly during what should be such an exciting and meaningful experience.
At TMC, our customers are truly at the heart of everything we do, and we pride ourselves on creating an environment where every person feels welcomed, listened to and supported through out their journey. Every couple's journey, preferences and vision are unique, and our role is to take the time and understand what is important to you without assumptions or judgement.
We are incredibly disappointed that this was not how you both felt during your appointment and that you did not feel equally supported while exploring engagement ring options. We are also very sorry that the conversations around stone options, pricing and appointment timing left you feeling uncomfortable or dismissed.
Pricing should always be communicated clearly when appropriate, and any recommendations should be based on your preferences, priorities and the information that you've shared with us.
We would really appreciate the opportunity to learn more about your appointment so we can better understand your experience and address this. As we are unable to identify your booking from the review alone, could you please contact us directly with the name the appointment was booked under?
I welcome you to email our team at info@tmcfinejewellers.com, or contact me personally at shelley@tmcfinejewellers.com. I would genuinely value the opportunity to speak with you personally, listen further and do what I can to make this right and turn your experience around.
The care we provide to every customer is genuinely important to us, whether they are engaging with us online, over the phone, via email or within one of our showrooms. Every interaction matters, and every customer deserves to feel heard, respected, comfortable and supported throughout their journey with us.
We are truly sorry that your visit did not reflect the level of care and personal service we pride ourselves on, and we would be very grateful for the opportunity to speak with you directly.
Warm regards,
Shelley | Regional Manager
Super helpful and made the experience…
Super helpful and made the experience so easy. We had our 6 month old with us and the team was so accomodating x
4 July 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Tahliah,
Thank you for sharing your lovely review with us! We are so glad your family felt so welcomed in our showroom. The pleasure was all ours.
Kindest,
The TMC Fine Jewellers Team
Kira’s service was exceptional!
Kira’s service was kind, welcoming and patient. Kira was full of knowledge when it came to specific rings and how they are made. She was incredibly accommodating and patient when we were deciding between rings. Kira made our experience enjoyable and left us confident in our ring choice! - Gemma and Chris
25 June 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Gemma & Chris,
Thank you for sharing those kind words, we are so happy to hear that your experience with Kira was so positive. We are incredibly grateful to have had the opportunity to sit down and discuss your dream rings.
We hope to work with you soon!
Kindest regards,
The TMC Fine Jewellers Team
Not a very large range of rings so hard…
Not a very large range of rings so hard to visual if you wanted something custom or just a different stone size. Also the staff were a bit cold, not very personable. It’s a big moment in someone’s life to choose a ring, it should be treated as such not treated like a transaction where boxes are just being ticked
16 June 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi there,
Thank you for taking the time to leave us a review. I’m really sorry to hear that your experience with us fell short of what we strive to deliver at TMC.
Choosing an engagement ring is such a special moment, and it should feel personal, considered and exciting from the moment you walk through our doors. I’m sorry that this wasn’t reflected in your visit.
Your experience with us is incredibly important, and I’d truly appreciate the opportunity to better understand your feedback and discuss your experience with you. If you are open to doing so, please feel free to contact us at info@tmcfinejewellers.com, and we’ll do everything we can to support you.
Please feel free to reach out to us at your earliest convenience or shared your preferred contact details.
Kindest regards,
Shelley | Regional Manager
I mainly dealt with Bronte
I mainly dealt with Bronte, and occasionally a few other colleagues, throughout the process. They answered all my queries and provided helpful advice promptly. I was initially a bit hesitant about choosing an engagement ring online, but a friend had recommended them, so I decided to make an enquiry—and I'm really glad I did. Everyone I dealt with was professional, knowledgeable, and genuinely helpful from start to finish. I wouldn't hesitate to recommend them to anyone looking for an engagement ring.
26 June 2026
Reply from TMC Fine Jewellers
Hi Shane,
Thank you so much for taking the time to share your experience. We're so glad to hear Bronte and the team made he process feel easy, helpful and reassuring from start to finish. We understand that selecting the perfect ring online can feel like a big step, so it's so lovely to hear that you felt supported throughout.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Chloe and the TMC team were fantastic
Chloe and the TMC team were fantastic. During what was a pretty unfamiliar process for me, they were excellent communicators, explained every step clearly and met a very tight deadline. Many thanks to a great team!
18 June 2026
Reply from TMC Fine Jewellers
Hi Ben,
Thank you so much for your kind review. We're so pleased to hear that Chloe and the team made the process seamless and clear especially with your timeframe. We understand it can feel like an unfamiliar process in the beginning, so it is lovely to know you felt well informed and supported throughout your experience.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Great experience
Our experience from day 1 was warm and informative. The staff have always been incredibly friendly.
13 June 2026
Reply from TMC Fine Jewellers
Hi Mai Tein,
Thank you so much for taking the time to leave us a review. We're so glad to hear your experience has felt warm, informative and friendly from the very beginning. It truly means so much to our team.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
TMC really know how to make your…
TMC really know how to make your visions come true! The service was exceptional and all the jewlery pieces on display were stunning. The shop layout feels purposeful and not overwhelming. So happy with our rings and can’t wait to see them!
20 June 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Amylia,
Thank you so much for taking the time to leave us a lovely review! It truly means the world to us that we were able to support in bringing your vision to life, and that you enjoyed your experience with us. We are so excited for you to receive your rings!
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Review
The lady was helpful and listened when ever I had a question and didn’t try to sell something.
23 June 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Cooper,
Thank you so much for taking the time to leave us a review. We are so glad to hear you felt listened to and supported throughout your experience.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
People at TMC were great to help create…
People at TMC were great to help create my small ideas to life
23 June 2026
Reply from TMC Fine Jewellers
Hi Teah,
Thank you so much for your kind review! We're so pleased to hear our team could support in bringing your vision to life. Thanks again for choosing TMC.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Excellent communication the entire…
Excellent communication the entire time. The service is beyond! And the product is amazing!
16 June 2026
Reply from TMC Fine Jewellers
Hi Laura,
Thank you so much for taking the time to leave us a review. We're so pleased to hear that you felt well looked after throughout the entire process and that you love your piece. Thank you again for choosing TMC and sharing your experience with us.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
The care and detail that went into our…
The care and detail that went into our appointment was phenomenal! The pieces are stunning and there was a wide range available for both my partner and I to look through for our ceremonial rings
13 June 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Debbie,
Thank you so much for your lovely review. We are so glad that you felt well cared for during your consultation with us, and that you both enjoyed viewing our ceremonial ring pieces. It means so much to us to be a small part in your journey.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Amazing team to work with
Amazing team to work with, made our experience so easy and were so helpful. Couldn’t recommend enough.
20 June 2026
Reply from TMC Fine Jewellers
Hi Keely,
Thank you so much for taking the time to leave us a review. We're delighted to hear your kind words about our team, and that your experience was positive and seamless.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Great communication during the whole…
Great communication during the whole process. It arrived within the estimated time and its perfect! Im sure she will agree when she receives it.
13 June 2026
Reply from TMC Fine Jewellers
Hi Hamish,
Thank you so much for taking the time to leave us a kind review. We're so pleased to hear everything arrived within the expected timeframe and that you love the piece. We hope your partner adores it just as much as you.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Wedding ring consult
This was my second consultation and again it was such a lovely experience. It didn't feel rushed, and I was listened to and got to see lots of different ring designs. I'm so happy I found this company as they truly do care and the jewellery is beautiful.
19 June 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Rach,
Thank you so much for taking the time to leave such a lovely review. We’re so glad your second consultation felt just as special, and that you felt listened to and supported throughout your experience. It truly means so much to hear that you feel cared for by our team.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Outstanding Customer Service
I’ve had a great experience with TMC Fine Jewellers. The team has been professional, responsive, and genuinely helpful throughout the entire process. They took the time to understand what I was looking for, provided valuable guidance, and kept me updated every step of the way. Their attention to detail and customer care made the experience enjoyable and stress-free. Highly recommend.
18 May 2026
Unprompted review
Reply from TMC Fine Jewellers
Hi Kevin,
Thank you so much for your lovely review. We're so pleased to hear that you felt supported throughout the process. It means so much to know that our team could make the process feel smooth, considered and enjoyable for you. Thank you again for your kind words and recommendation, we are so grateful to have been part of your journey.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
Amazing experience!
From start to finish the team at TMC answered all my questions and were fantastic.
Can’t recommend them highly enough!
9 June 2026
Reply from TMC Fine Jewellers
Hi Jodie,
Thank you so much for taking the time to share your review with us. We are delighted to hear that you had such a positive experience from start to finish, and our team could answer all your questions along the way.
Kindest regards,
Shelley & The TMC Fine Jewellers Team
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