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TMC Fine Jewellers  Reviews 

280
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, patient, and deeply knowledgeable during their in-person showroom consultations. Many visitors note that the stunning custom jewelry pieces and the thoughtful, regular updates provided throughout the manufacturing journey make the entire process truly wonderful and memorable. However, some customers also noted occasional issues with staff rushing appointments or using disappointing communication methods. A small group of people felt that certain interactions lacked a warm, personal touch, while others experienced unnecessary frustration regarding delivery arrangements for special surprise moments.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being exceptionally helpful,... See more

Product

Customers report extremely positive experiences with the product, expressing deep satisfaction with their... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a relaxed, luxurious, and stress-free... See more

Service

People report overwhelmingly positive experiences with the luxury service provided during consultations.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jasmin was so lovely and accomodating. She patiently took us through all of the options that would match my engagement ring, and helped me visualise a bespoke design. Her service was fantastic -... See more

Rated 5 out of 5 stars

We attended the TMC pop up in Adelaide and fell in love with the range and the customer service was amazing! We finally decided to lock in my new engagement ring and the whole experience was wonderful... See more

Company replied

Rated 5 out of 5 stars

Can’t thank TMC enough. We got our wedding rings made & the team there were patient talking through every little details and showing us different examples to ensure we got the perfect ring. Can’t reco... See more

Rated 5 out of 5 stars

Rachelle was absolutely wonderful! She made me feel so comfortable and was just as excited as I was throughout the whole process. She really made such a difference and I would recommend her and TMC to... See more

Company replied


Company details

  1. Jeweler
  2. Jewelry Designer
  3. Jewellery Manufacturer
  4. Jewelry Store

About TMC Fine Jewellers

Written by the company

At TMC Fine Jewellers®, we specialise in lab-grown diamond and moissanite engagement rings, fine jewellery and ceremonial rings. Founded in 2020 by husband and wife, Tom and Makayla, TMC Fine Jewellers® (formerly The Moissanite Company) is rooted in bespoke craftsmanship, ethical innovation, and attainable luxury. Every piece is meticulously crafted in Australia, for your forever.


Contact info

4.9

Excellent

TrustScore 5 out of 5

280 reviews

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4.9

All reviews

(280)

278 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These guys were excellent

These guys were excellent. Amazing communication the whole way through, with thoughtful details to enhance your experience of getting a well-made piece of jewellery.

11 July 2026
Rated 5 out of 5 stars

Brilliant experience with TMC

TMC has been extremely pleasant to deal with. The staff have been super helpful and friendly and catered to whatever I asked for. The in-person service is also top tier. They always ask if you want any drinks from Champagne to beer to coffee and water. Over months of correspondence with them they made this process so easy.

18 July 2026
Rated 5 out of 5 stars

Lovely experience exploring wedding bands!

Jasmin was so lovely and accomodating. She patiently took us through all of the options that would match my engagement ring, and helped me visualise a bespoke design.

Her service was fantastic - not pushy at all and genuinely helpful.

Thank you!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

My first custom Heirloom piece

I had an amazing experience designing my custom ring. From the very beginning, Poppy and Bronte took the time to listen to my ideas, answer all of my questions, and guide me through every step of the design process. It took me a long time to finalise what I wanted and they were incredibly patient, knowledgeable, and genuinely cared about creating a ring that reflected exactly what I had envisioned.

The craftsmanship is exceptional and seeing the finished ring for the first time was such a special moment—it exceeded all of my expectations. The quality, precision, and care that went into every aspect of the design are truly evident.

Thank you TMC. I will treasure my ring for a lifetime, it’s the perfect, first heirloom piece, for my daughter.

11 July 2026
Rated 5 out of 5 stars

5*’s for Sammy

My partner and I went to see Sammy for our engagement ring consultation and she was amazing. So patient and informative, we felt comfortable straight away.

She walked us through tons of options and clearly knows her stuff when it comes to rings. Sammy made the whole thing feel exciting instead of stressful, which we really appreciated. Hands down the best consultation we’ve had!

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely service and quality

I received my ring all the way to Norway just in time for my wedding. It’s been a few days since the wedding and I have to say I love love love the ring! Wow, it’s exactly what I wanted and it came in the most beautiful packaging! I’m so happy!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Always have a good experience at TMC…

Always have a good experience at TMC consultations. I like that they never push you to purchase, we went in as I am upgrading my set and haven't quite decided what I am wanting, so they send you a quote with everything you like and you can order when/if you're ready.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for the best experience!

My partner and I had such an amazing experience with Rose and the rest of the team. We absolutely love ours rings and we will be back in the future for sure. I have been recommending TMC to my friends and family because of how exceptional the company is.

30 June 2026
Rated 5 out of 5 stars

We had the most wonderful experience…


We had the most wonderful experience with TMC Fine Jewellers. We purchased my engagement ring as well as both of our wedding bands from you, and we couldn't be happier with every piece.
From the very beginning, the team was so knowledgeable, patient, and helpful, taking the time to guide us through the process and helping us choose rings that were perfect for us. They made what could have been an overwhelming decision feel so easy and special.
They also engraved our beautiful wedding bands, which added such a meaningful personal touch that we'll treasure forever.
Thank you to everyone at TMC Fine Jewellers for your incredible service, care, and attention to detail. We absolutely love our rings and would highly recommend you to anyone looking for beautiful timeless jewellery and a memorable experience.
we can’t wait to return for some more jewellery pieces.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Friendly service, amazing knowledge and customer service

Our appointment was so straightforward, the helpful assistant was extremely knowledgeable on the products and quality etc. She was so friendly and accommodating while we tried on our rings. We were able to make our decision on the day of our appointment and in under 24hrs we had our CAD ready for approval!

30 June 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi there,

Thank you for sharing you positive experience with our team. It is our greatest honour to craft such a meaningful piece for you.

Kindest,
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service, kept me up to date on the process of manufacturing at each stage, and delivered in the timeframe in beautiful packaging! Felt really special to unbox it! The earrings are sparkly and a gorgeous addition to my earring stack, super comfortable to wear too! Thank you!

2 July 2026
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Danielle,

Thank you for leaving such a lovely review. We are so glad that your felt so well informed throughout the crafting process. We are so happy to hear you are loving your earrings, and we hope to work with you again soon.

Kindest,
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Ella was incredibly friendly and…

Ella was incredibly friendly and helpful in finding the perfect engagement ring for my partner. I know next to nothing about jewellery, so appreciated her well-informed insight in navigating the varying specifications. The atmosphere was very relaxing which helped ease the inherent nerves associated with such a sizeable investment. Although I hope I don’t need to buy an engagement ring again, I would gladly return!

4 July 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Ben,

Thank you for sharing your review with us. We are so glad to hear that Ella made you feel so welcomed, whilst taking the time to explain all the finer details to you. We look forward to working with you!

Kindest,
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Sammy was awesome and super helpful

6 July 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Andrew,

Thank you for sharing your wonderful feedback on your time with Sammy. We look forward to crafting your beautiful ring, and can't wait for you to receive it.

Kindest,
The TMC Fine Jewellers Team

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