Timbersource Reviews 194

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the wood is often perfectly cut, straight, and well-finished, exceeding expectations for various projects. The service is frequently highlighted as excellent, with many appreciating the knowledgeable and friendly staff who provide great advice and go above and beyond to source materials. Reviewers also commend the prompt and efficient delivery service, often noting the exceptional packaging that ensures products arrive undamaged. However, some people mentioned dissatisfaction with the delivery company, citing issues with fixed delivery windows and the inability to reschedule or get more precise times, leading to long waits. Additionally, a few customers received boards with minor defects like knots or slight curvature, though this was generally considered a small issue given the overall quality.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many noting the timber was excellent,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent condition and precise... See more

Service

Customers consistently note positive experiences with service, often highlighting the friendliness,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed order online. Timbersource called me to discuss my options, because the wood I requested couldn't be sourced at this time. We went through what I would be using it for and the sales rep was... See more

Company replied

Rated 5 out of 5 stars

Project is to refresh balcony slats. Suitable timber was available from Timbersource. Just need to cut to length and skim 2mm for correct thickness. Ideal wood for task. Delivery company failed to d... See more

Rated 5 out of 5 stars

Found some perfect sized oak offcuts already planed for a small project, very reasonably priced. I’ve bought a fair bit of timber from Timbersource over the years which has always been excellent quali... See more

Company replied

Rated 5 out of 5 stars

I needed a short piece of softwood to replace a section of flooring that had been cut too short by a previous owner of my house. My options seemed to be to buy far more wood than I needed or to pay an... See more

Company replied


Company details

  1. Wood Supplier
  2. Home Improvement Store
  3. Lumber Store
  4. Manufacturer

Written by the company

Timbersource is a leading online timber merchant in the UK with an extensive range of premium quality hardwoods and softwoods at competitive prices. With over 160 years of industry expertise we can offer a wealth of advice and assistance. Plus we offer a number of other helpful services that save you valuable time, effort and money.


Contact info

4.8

Excellent

TrustScore 5 out of 5

194 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Always very friendly and helpful either…

Always very friendly and helpful either on the phone or in person. I spend a lot of time searching for and buying timber and the project cost calculator on their website is by far the best of any UK timber merchant. Highly recommended.

14 November 2024
Timbersource logo

Reply from Timbersource

Hi William, thank you for taking the time to leave us a review. We're so glad you're happy with the customer service received and with our website. We're looking forward to working with you again!

Rated 3 out of 5 stars

Expected better cutting.

The colour of the wood was just right for making the top of my kitchen table. I was disappointed however that there were gaps between some of the planks when put together. With superior saws, I would have thought this would not happen. I will have to try and put this right before construction.

7 November 2024
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Reply from Timbersource

Hi Pam, thank you for taking the time to give us your feedback. We're sorry to hear that something went wrong with the machining side of the timber as we do pride ourselves on the quality of what we produce. We've got in touch with you privately via email hoping to be able to rectify the issue. If there is anything we can do to help, please get in touch with our Sales Team.

Rated 5 out of 5 stars

Good selection of timber

Good selection of timber with helpful comments and videos. Able to choose a wood which matches our interior space. Ordering straightforward and delivered without delay.

7 November 2024
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Reply from Timbersource

Hi Jonathan, thank you for taking the time to leave us a review. We're so happy to hear our videos have helped you choose the right timber for your project. We're looking forward to working with you again!

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, well packaged and great timber

6 November 2024
Timbersource logo

Reply from Timbersource

Hi Sebastian, thank you for taking the time to leave us a review and your kind words. We pride ourselves with the quality of our timber and the speed of our service. We hope to work with you again soon!

Rated 5 out of 5 stars

Timbersource and the team provide an…

Timbersource and the team provide an outstanding service. They're all very knowledgeable, professional, friendly and customer focussed.
I was advised that my order would be available in 24hrs -48hrs for collection and on more than one occasion, the order was available same day.
Thank you one and all.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service very friendly and…

Great service very friendly and delivered when they said they would.
The order was for multiple different sizes of timber which was double checked prior to order completion. Very satisfied and would use them again and recommend to anyone who needs specific types of timber.

2 October 2024
Rated 5 out of 5 stars

Quality workmanship from professionals. Highly recommended!

This was my first time ordering from Timbersource. I'm always nervous when ordering online from a company for the first time, but I needn't have been.

I placed my order on Thursday 3rd October 2024, scheduling it to arrive on Monday 7th October 2024.

My order arrived on-time (via DX), very well packaged/protected, with high quality workmanship, and the dimensions were spot on!

I ordered 4x pieces of "Pine, Redwood, Scandinavian, Kiln Dried, Unsorted grade PAR - Planed All Round", in two different sizes. As I no longer have access to tools to cut and plane wood to size, I relied on Timbersource to do this for me. They didn't let me down!

From their friendly and helpful customer service, to their outstanding workmanship, and choice of courier (DX were fantastic), I couldn't be happier.

I can therefore thoroughly recommend Timbersource for your timber needs.

Timbersource is a company that you can trust. 11 out of 10.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service have used this company a few times now and will continue to do so. Sent an enquiry on the last order and they got straight back to me with the answer. Also from order to delivery was very prompt.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

I purchased a really rather small piece…

I purchased a really rather small piece of timber from Timbersource and was concerned about how they could send it through the post without being damaged.
The item was so well packaged it arrived undamaged. There was no delay between my order and the delivery.
I had not shopped with them before but did so because I was unable to find an outlet who stocked the species of timber I required. I will have no hesitation to buy from them in the future. Great service.

2 September 2024
Rated 5 out of 5 stars

Sample box

Quick and easy website, and the sample box was a great option to decide on which woods to use

27 August 2024
Rated 5 out of 5 stars

I needed a lot of Beech for an old…

I needed a lot of Beech for an old house, doors, fracture, cabinets etc, an on going project. Very helpful and knowable people at Timbersource. Couldn't ask for a better service. Used them all this year and will continue to do so.
Thanks
Dave

1 August 2024
Unprompted review

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