Tictocman Reviews 60

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting its promptness, efficiency, and professionalism. Many people were impressed with the high quality of the repairs, often noting that their watches looked brand new and functioned perfectly after the service. The staff's helpfulness, clear communication, and ability to keep customers informed throughout the process were also frequently mentioned as significant positives. Consumers particularly appreciate the company's ability to repair vintage or complex watches that other businesses deemed unfixable, showcasing their expertise and dedication. The ease of the overall process, from initial contact to receiving the restored item, also contributed to a highly positive customer experience.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the staff for their great communication,... See more

Product

Reviewers express great satisfaction with the product's restoration quality. Many customers report their... See more

Quality

People report positive experiences with quality. Customers are highly impressed with the quality of work,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

EXCELLENT service. Very responsive in communications, clear on the work they would do and seemed reasonable priced against the other quotes I was getting. Watch came back looking brand new, perfect in... See more

Rated 5 out of 5 stars

My 88year old father had a watch he had for over 60 years which we tried getting fixed by numerous watchmakers with no joy. I found tictoc man on the Internet and within a few weeks the watch was re... See more

Rated 5 out of 5 stars

The staff was very helpful, keeping me informed by telephone rather than by mail because I don't like that way of communication. The repair of my Cartier watch is very well done, it looks like new... See more

Rated 5 out of 5 stars

Tic toc man done a great job on my Granddads watch, I'm very impressed by the quality of work very high standards, watch looks brand new and most importantly works as it should. 100% recommend tic... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

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Rated 5 out of 5 stars

Exceeded Expectations

I had a full service, which included polishing on my 2 Chopard watches which I intend to sell and I was shocked when I saw the results- they both look like brand new watches! Highly recommended

4 August 2025
Unprompted review
Rated 5 out of 5 stars

The staff was very helpful

The staff was very helpful, keeping me
informed by telephone rather than by mail because I don't like that way of communication.
The repair of my Cartier watch is very well done, it looks like new and they sent the invoice with the whole description of work
done and recommendations.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT service

EXCELLENT service. Very responsive in communications, clear on the work they would do and seemed reasonable priced against the other quotes I was getting. Watch came back looking brand new, perfect in fact - and this was after I was told by the brand's own company that I would need to buy a completely new bracelet (which would have been very very expensive) !! Would highly recommend!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

My watch was dropped and needed quite a…

My watch was dropped and needed quite a bit of work to be carried out. All was restored to its original condition . Quote and communication was excellent and the repair time was acceptable

No issues at all with Tictocman and would highly recommend them for any watch repairs.

Barry

3 June 2025
Unprompted review
Rated 4 out of 5 stars

Prompt efficient service at a cost

Prompt efficient service, but not cheap. Watch was turned around in about a month. Typical waiting time for work in Swiss watched can be 3 months, so good there. Process of posting etc was also efficient. Not cheap however: I had a chronograph pusher replaced, part supplied by me. Total cost including postage was £170.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Stress free watch repair

I had a new crystal perfectly fitted and for a great price. Easy process for courier /shipment all professionally overseen by Tic-Toc..... Couldn't ask for anything more.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Watch strap pin.

I contacted tictoc man as a last straw as I was told i would not get a pin to fit my spinnaker watch as it was a discontinued watch.but contacted tic toc man and they told me it would not be a identical pin. but would be similar to what was on my watch, so a big big thank you tuctoc man.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Their service when it was given was brilliant, I just caught them over Christmas so I’ve had to wait a long time while until my watch was addressed. But since it was it’s been fixed and back to me in a couple of months.

6 March 2025
Unprompted review
Rated 3 out of 5 stars

Unfocused customer service

Not entirelyI happy with the quote for a standard John Lewis clock repair, £90. However, for sentimental reasons, we went ahead. It did say that it could take up to 6 weeks but I would have thought it should have been quicker being as they were merely replacing a pre made clock movement which is readily available on the internet. Whilst the young lady on the counter was pleasant and efficient, there was no real customer interface. One of my main gripes was that I was not kept informed of progress. Admittedly it fell during a Christmas period but a simple email would have been nice. I rang the week before last and was told it was under test? It was only because I emailed Sunday that I was told it was ready. Not impressed at all.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous company to deal with for watch repair

Fabulous company to deal with absolutely great from my first contact with them. I have tried several reputable companies to repair this watch and been refused as it’Being a difficult job’. From contact they were straight down the line for no initial cash upfront. The way they operate is straight and easy. I have received the return of my watch, a reasonable fair cost and looking almost new again. thank you so much Tic Tok Man, I will certainly be using you again!

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Utter brilliance in handling my…

Utter brilliance in handling my inquiry repairing the item in question service was impeccable price was perfect and overall amazing experience highly recommended to anyone who needs their watch repaired.

7 January 2025
Unprompted review

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