Initially easy to purchase the tickets However confirmation e mail stated that the tickets were attached. No attachment. I therefore emailed and was told that the tickets were not ready to be sent... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered tickets. Confirmation said if the E-tickets don’t arrive 7 days before the event, get in touch. I forgot until two days before, but once I sent the email they got back to me with my tickets wi... See more
I mistakenly booked and paid for tickets on the completely wrong day , time and month. I sent an email and had a response right away. My tickets have now been reissued for the correct date . Absolutel... See more
Company replied
Made an error when booking my tickets, Ticketquarter solved the problem with no fuss when they didn’t really need to as it was my mistake. Great customer service!
Company details
Written by the company
With a 24 hour online service via www.ticketquarter.co.uk and an expertly run contact centre, TicketQuarter is the best place to access tickets for a huge variety of events, large and small, from music, sport, and theatre to exhibitions, comedy and fam...
Contact info
Monarchs Quay, L3 4FP, Liverpool, United Kingdom
- 03448000410
- customerservice@ticketquarter.co.uk
- ticketquarter.co.uk
4.4
Excellent
868 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service! The date changed for the show I booked and the tickets were automatically transferred over to the new date. Prompt reply to my query and quickly resolved, making it stress free for me! Many thanks 😁
8 July 2025
Unprompted review
Amazing and quick service
Amazing and quick service. I wanted to reschedule my ticket and was not sure of the procedure. But the customer service team was very quick to respond. Appreciate it.
9 July 2025
Unprompted review
Quick reply to my email assuring me…
Quick reply to my email assuring me everything was correct. Great customer service.
8 July 2025
Unprompted review
Rheanne was lovely and very pleasant
Rheanne was lovely and very pleasant. She helped me and waited for me to talk on my iPad.
7 July 2025
Unprompted review
Not happy
I booked 4 rather expensive tickets in February for an event on July 12. The confirmation promised the tickets would be sent 7 days before the event. When nothing arrived, I contacted the customer service, as advised. They responded fast - but only told me the tickets would be sent within the next 24 to 48 hours. In the end, they were only sent on Thursday afternoon, not even two days before the event. Which sounds more than a bit disorganised to me.
6 July 2025
Unprompted review
Excellent
I have booked tickets for various concerts & events through Ticket Quarter. Their Website is clear & easy to use. Any problems I have encountered have been sorted straight away
6 July 2025
Unprompted review
Reassuring experience
I received a swift and reassuring reply to my email concerns about my tickets for an upcoming event. Many thanks to Julie
3 July 2025
Unprompted review
Amazing service
Amazing service! Emailed them this afternoon and received fast responses on my ticket issues. Thank you so much!
4 July 2025
Unprompted review
quick and simple phone call to upgrade…
quick and simple phone call to upgrade photo shoot for comic con all done in a couple of mins
thank you
1 July 2025
Unprompted review
Amazing customer service experience
Amazing service, I booked for my husband and I as a present for his birthday but yesterday I realised we were not seated together!
I emailed customer service, to see if they could do anything not really holding much hope, but thought it was worth asking, and within a few hours I’ve had an email confirming our new seats sitting together.
Thank you so much ☺️ excellent service
30 June 2025
Unprompted review
Very helpful with all my enquiries and…
Very helpful with all my enquiries and tickets came by email on time
29 June 2025
Unprompted review
Very poor disability service
Very poor disability service. I have twice attended events ticketed by ticket quarter and applied for an assistant ticket as my son has a disability.
I have come to apply for an event this summer and been refused a ticket because my son is under 16.
I explained that this has never been explained before and that I can prove previous tickets have been issued.
The customer service team ignored this information.
I asked them to refund the ticket and they refused.
I understand if they have policies, but they need to be consistent with them and not issuing them previously under the same conditions.
The least they could do is issue the refund for my son’s ticket. Had they done that I might have used them in the future, but now I will not use them again for events.
27 June 2025
Unprompted review
Any queries I have had
Any queries I have had, they are so quick to respond and sort it out.
27 June 2025
Unprompted review
Excellent Service in facilitating a change
I made a mistake when booking tickets for an event in Liverpool but Ticket Quarter facilitated changing the dates with absolutely no fuss whatsoever. It was especially important as we are due to travel from Ireland and would have missed the event were it not for Ticket Quarter.
18 June 2025
Unprompted review
Excellent customer service
When I have any queries about my order or ticket availability I always feel totally confident that my issues will be resolved efficiently professionally and swiftly. I would highly rate the customer service team at Ticketquarter. They are very accessible too and this is a bonus. Very pleased and impressed.
25 June 2025
Unprompted review
Excellent customer service
I have recently contacted the customer service team by email and they have helped me promptly.
5-star service
23 June 2025
Unprompted review
Great company
I've used Ticket Master for years and being disabled I always need extra help. They make buying tickets and getting a companion ticket simple also. The staff, if you have to get in touch, are always friendly and helpful.
24 June 2025
Unprompted review
First rate service, above and beyond.
Four months previously had booked and paid for event tickets. Unfortunately my wife had inadvertently deleted the email booking confirmation and we could not remember the date and time of the event but knew it was just a few weeks away. I contacted customer services and after an exchange of three or four emails they furnished me with full details AND forwarded a copy of my booking invoice to another email address of mine which I rarely use, but apparently did when making the booking. The patience and effort of the person went above and beyond and is greatly appreciated.
23 June 2025
Unprompted review
Helpful service
I thought the service was helpful, very quick response to questions answered.
23 June 2025
Unprompted review
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