Ticket.fi Reviews 

I have tried to contact them because only they could change my ticket (move) due to COVID-19 situation. It was not possible to do through the airline. This "service" is not possible to reach by phone and they do not answer the forms for the change requests.
Actually they state everywhere on the site that we should understand them and they now work only with cancelled flights. If the customer wants to use opportunities given by the airline (to move the trip), they just don't care. Evrywhere is written and told on the phone that we need to understand and they can answer in 6 weeks... or not answer at all and please do not call, ect. All to do their life easier. I think the customer's life should be made easier for this commission they are being paid. Not the opposite.

I wanted to cancel my flight in March but Ticket didn't do so until the flight departed so I had no choice but to move it, thanks to the help of the airline to April. When I then tried to cancel it, through Ticket since the airline had said that they can only move it, not cancel it, I get a reply a week after the flight has been that Ticket didn't cancel it because the change of the flight date had been done through the airline. I did try to call to Ticket before the departure date to confirm, but their answering machine said it was of no use.

really bad service
do not answer the phone or contact us
I Dont like this

I have a flight on March 22th with Turkish airlines, that now should be either canceled or rescheduled because of corona virus epidemics. I can not do the cancellation through their website since I bought the ticket from ticket.fi. I should do the cancellation with you. I have called them for the refund and they told me since I bought it from the agency, I should ask for the refund from the company, as well. I have been calling to ticket.fi phone line for many days and stayed at least for 20 minutes in the line but no one has ever answered. I have sent three emails during last week and still no response. This is very disappointing and awful customer service!!!

I have booked the ticket for my daughter. She was sick and could not travel so we send message to ticket service desk to cancel the ticket and provide the refund. We have provided all the documents and also doctor certificate. No response from ticket service desk after so many reminder mail. Also tried to call many times to ticket.fi service desk but no one pick the calls. This is almost 2 weeks now since we sent maul and no reply yet. This is really poor service from ticket.fi.

Why have a customer service line that keeps you on waiting for hours without response? This is really poor and I am already regretting patronizing your organization. I bought ticket last night and discovered that the luggage weight was lesser than I wanted, I have been calling so as to change the ticket but all to no avail. I am really regretting my actions right now.

I contacted Ticket.fi almost immediately after I had bought my ticket (Helsinki-Bologna) - definitely in much less than 24-hours in order to change my ticket to include a checked-in suitcase. However, I received a reply very late, almost a week later, and the fee to add a suitcase was $53 (or maybe euros) + other fees. That seemed very unfair as I had contacted your company right after my purchase. Please explain and clarify!

haven't received the ticket after 48 hours like it mentioned

Such a convenient experience with buying tickets even with a small screen of my mobile phone!

Yes box!Easy to order.

Very easy to book flight, get fast and correct result.

Very easy to book through ticket.fi and fast.
I am happy with the service!

Easy to compare the prizes.

very good price cheaper than othr travel agancies.

I wished there was an option to change the language to English. It would have made my experience much better.

Easy to use, fast response.

It is easy to make reservation, but If any help needed, it is not available from customer service. The worst service ever. They only asks to wait for the email and to fill forms on website, but any service is not possible to get on the phone.