3 weeks 4 days after loan in New Zealand application and they did not provide me with any sort of feed back on why it was taking so long to process it. I have found out they have one staff member for... See more
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See what reviewers are saying
Thorn money was accessed through my broker. My broker was excited for me when thorn offered a loan contract, with low doc options they have been extremely quick to respond, accepted alternative approv... See more
Company replied
I went through a broker which was Yakka finance. Found them on a web search. Specifically, James was my contact, he was excellent, he listened to the request, acted accordingly and kept me informed at... See more
Company replied
Awesome company to work with, have made purchasing a vehicle for my small business so much easier. When I am ready to upgrade the my truck, I know who I’m calling straight away. Won’t hesitate to r... See more
Company details
- Financial Institution
- also in
- Alternative Financial Service
- Financial Consultant
- Non-Bank Financial Service
Written by the company
Thornmoney is a lender helping Australian businesses reach their goals with flexible Invoice Finance and Asset Finance solutions. With thornmoney, funding has evolved to be faster and smarter. Get a quote or apply online at anytime. Brokers and Accountants! Our business development managers are here to support you! Partner with us and provide your clients with more flexible funding solutions. Previously known as Thorn Business Finance.
Contact info
PO Box R1780, Royal Exchange NSW , 1225, Sydney, Australia
- 1800 975 075
- marketing@thorn.money
- thorn.money
4.3
Excellent
157 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Quick and easy to deal with
Quick and easy to deal with, settled the asset in quick time would recommend
1 April 2022
Fantastic Customer Service
Absolutely fantastic to deal with, they made the process so easy and were constantly in communication with updates on the progress. Customer Service is outstanding and highly recommend. We look forward to doing future business with them.
1 April 2022
Not clear communications with respect…
Not clear communications with respect to the setup costs not being amortised into the finance loan.
You are the only finance company that does not amortise the setup costs.
This caused me $5.00 in bank fees for a direct debit being rejected.
9 March 2022
Reply from Thornmoney
Thank you for sharing this feedback. We'd love to discuss this further with you - are you able to please provide us your details at customerservice@thorn.money so we can reach out as soon as possible?
Reply from Thornmoney
We appreciate the feedback, thank you!
Smooth operation
A fair and efficient service, I have nothing to pick from the experience had.
21 February 2022
Reply from Thornmoney
Thank you for sharing this experience!
Reply from Thornmoney
Thank you! We really appreciate your review and thank you for choosing us. As a new and improved, technology enabled non-bank lender, we try to provide the best experience and service possible to all our clients!
Reply from Thornmoney
Thank you for sharing this Wayne, we appreciate it! Glad to hear it flowed smoothly :)
because it is fast and the brokers are…
because it is fast and the brokers are professional and supportive.
18 January 2022
Reply from Thornmoney
Thank you for sharing this feedback, we really appreciate it. Glad to hear your experience was positive :)
Thorn Money have an experienced team…
Thorn Money have an experienced team with a commercial attitude towards lending. I would recommend Thorn Money to my customers
18 November 2021
Reply from Thornmoney
Thank you for sharing this, we appreciate your review and feedback!
Policies/Staff
I have always found Thorn receptive to various types of equipment with a rate for risk attitude. Dealing with the BDM at the time Chris McCall (Asset Fin) was always professional and decisive, with a quick yes or no as to whether a deal is one for Thorn. Chris always has a lets try and make it a deal attitude. Thorn's internal staff in particular Nelson have always been helpful, efficient and up to speed with policy requirements in relation to applications and settlements.
One shortcoming I found was the requirement for the settlement confirmation having to be sent to the client by Thorn.
16 November 2021
Reply from Thornmoney
Thank you for sharing this, we appreciate it. All feedback is always welcome, and we have taken note about your suggestion around Settlement!
Needs serious improvement
Their phone staff are nice and try to be helpful, but their internal system is broken, they have multiple departments that don't seem to share information between them.
Edit: after over 5 hours on the phone i finally managed to talk to someone who was able to provide me with a statement of account, and I was able to pay out my debt.
They promised me they would improve their system in the future. Let's hope this is true!
2 November 2021
Unprompted review
Reply from Thornmoney
Hi Nicolas, we appreciate your time recently in discussing this. We note this relates to a product not offered by Thornmoney, and have since forwarded this feedback to the appropriate team. However, we are pleased to hear that this matter has since been resolved.
Standard finance experience I found the…
Standard finance experience I found the back stops for if accounts deviate from original contract to be a little more stringent than some other financial institutions although I was still able to achieve a positive result in a difficult situation
28 October 2021
Reply from Thornmoney
Hi B.K, thank you for your review. We appreciate the feedback and happy to hear a positive outcome was achieved.
Amazing team to deal with
Amazing team to deal with, real humans with compassion that were able to restructure our loan during Covid so that we could continue trading.
28 October 2021
Reply from Thornmoney
Hi Martin, thank you for your feedback. We are glad to hear we were able to support you and wish you the best moving forward!
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