3 weeks 4 days after loan in New Zealand application and they did not provide me with any sort of feed back on why it was taking so long to process it. I have found out they have one staff member for... See more
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See what reviewers are saying
Thorn money was accessed through my broker. My broker was excited for me when thorn offered a loan contract, with low doc options they have been extremely quick to respond, accepted alternative approv... See more
Company replied
I went through a broker which was Yakka finance. Found them on a web search. Specifically, James was my contact, he was excellent, he listened to the request, acted accordingly and kept me informed at... See more
Company replied
Awesome company to work with, have made purchasing a vehicle for my small business so much easier. When I am ready to upgrade the my truck, I know who I’m calling straight away. Won’t hesitate to r... See more
Company details
- Financial Institution
- also in
- Alternative Financial Service
- Financial Consultant
- Non-Bank Financial Service
Written by the company
Thornmoney is a lender helping Australian businesses reach their goals with flexible Invoice Finance and Asset Finance solutions. With thornmoney, funding has evolved to be faster and smarter. Get a quote or apply online at anytime. Brokers and Accountants! Our business development managers are here to support you! Partner with us and provide your clients with more flexible funding solutions. Previously known as Thorn Business Finance.
Contact info
PO Box R1780, Royal Exchange NSW , 1225, Sydney, Australia
- 1800 975 075
- marketing@thorn.money
- thorn.money
4.3
Excellent
157 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Not worth applying anymore over 21days no feedback on progress
3 weeks 4 days after loan in New Zealand application and they did not provide me with any sort of feed back on why it was taking so long to process it. I have found out they have one staff member for all the loans and he is behind and over stressed. this finance company is not worth contacting any more after 15 years of being a loyal customer I could never recommend them to anybody at all
5 September 2023
Unprompted review
Very helpful helped for fill a dream…
Very helpful helped for fill a dream and purchase a great truck hop to with again in the future
23 August 2023
Very easy process from start to finish
10 August 2023
I never recommend anyone
24 July 2023
Appalling, Incompetent and Rude
What an appalling, incompetent and rude organisation. Settle a loan on Wednesday and threaten to process us as a bad debt two days later, after a direct debit fails owing to their using incorrect details. Especially disgusted with the smug ‘debt collection’ staff member I spoke with to resolve the matter. Once bitten, twice shy - directed our broker never to use them for our finance again.
27 June 2023
Reply from Thornmoney
Hi Ab,
We sincerely apologise for the bad experiences you had with our collection officer. This is not something we aim to provide our customers. The team have conducted an internal review to identify the issue and to prevent it from happening again in the future. We hope the call with our senior Collection Manager had given you a desired answer.
Again, we apologise for the unfortunate experience. Please let us know if you need further assistance.
Best regards.
The thornmoney team.
ED is the right person
28 June 2023
Unprompted review
Reply from Thornmoney
Hi there, thank you very much for your feedback! We're glad you found our service helpful and quick! Have a lovely day.
Quality business finance delivered by experienced professionals.I went through a broker which was Yakka…
I went through a broker which was Yakka finance. Found them on a web search. Specifically, James was my contact, he was excellent, he listened to the request, acted accordingly and kept me informed at every step in the process. The deal had some twists and turns however he was all over it and got it sorted quick smart. Thorn finance also acted quickly with each step. I’ve dealt with many years of finance business and this was a refreshing experience with very professional people.
23 June 2023
Reply from Thornmoney
Hi there,
We can't be happier to know that we were able to support you. We really appreciate your time writing up this detailed review. Your review encourages us to maintain our service! James did an amazing job and we're glad we all could help you achieve what you need!
Many thanks and we hope to work with you again soon!
Everytime I try to call
Everytime I try to call, it asks to leave a voicemail and I never get a call back. Called 3 times in 1 day, with no response.
21 June 2023
Reply from Thornmoney
We apologise for the inconvenience for not responding promptly. Our technical team was conducting maintenance on that particular day, which resulted in the disruption.
We understand your frustration and sincerely apologize for the inconvenience. We have taken immediate action to address the issue and prevent it from happening in the future.
Please let us know the best way to contact you, and we will prioritize your case for a prompt resolution.
Thank you for bringing this to our attention, and we appreciate your patience.
Silent Investor
I set up a business, a trust, bought a van, got insurances, registrations and government compliances. I dealt with a broker so had very little contact with the lender - which was one less thing to deal with. All I can say is that they came through for me quickly and quietly.
15 June 2023
Reply from Thornmoney
Hi David,
We're so glad that we could help. Who doesn't want to be a "silent investor"? Wish you all the best and welcome onboard!
Ryan was super quick and efficient
Ryan was super quick and efficient
Gave me honest answers
He made it happen
14 June 2023
Reply from Thornmoney
Hi there, thank you for taking your time to give us a feedback. I'll pass this to Ryan, thanks again for making his day! Have a lovely day
Simon was the one
Simon was the one, who made everything clear to me. Thats why I went for this deal.
Simon is a credit to is company..He is so good all the times.
8 June 2023
Reply from Thornmoney
Thanks for your sweet feedback! I'll share this review with Simon. Thank you for making our day, and it's great to have you onboard!
The process was very long and very…
The process was very long and very tiresome, this process could be made easier.
I have had loans with other finances and the process was seamless and easy
6 June 2023
Reply from Thornmoney
Hi Christian,
Thank you for sharing your feedback, it’s really valuable to us. We apologise for any dissatisfaction you experienced during the process. If you would like to reach out to share more about your experience, please call us on 1800 975 075 or email to customerservice@thorn.money.
Many thanks
Prompt and no hidden information
1 June 2023
Reply from Thornmoney
Thanks for choosing thornmoney for your business funding. We're so happy to have you on board
It was quick and straightforward .
14 May 2023
Reply from Thornmoney
Though we couldn't give you a 5 star service, we’re glad we could find a solution to your finance needs. Have a great day!
Not great
Had to spend hours on the phone to my car insurer, just to make pointless changes. Super frustrating.
Committing to paying insurance with no guarantee of approval.
8 May 2023
Reply from Thornmoney
Hi Kye,
Thank you for sharing your experience with us. We apologise for any frustration you encountered while making changes to your car insurance and spending hours on the phone. We understand the inconvenience caused.
Regarding the requirement for the Vehicle Identification Number (VIN) on the Certificate of Compliance (COC), it is a standard requirement for accurate identification and coverage. However, there was a breakdown in communication between parties, and this requirement was overlooked.
We regret any confusion caused, and we take this as an opportunity to improve our communication protocols with brokers. We apologise for any inconvenience and appreciate your feedback. If you have further concerns, please contact us directly at customerservice@thorn.money.
Sincerely,
Thornmoney team
I have been dealing with Basil Jaber…
I have been dealing with Basil Jaber from Thorn money and I have been very happy
He is very professional and always here to help. I have purchased Finace for a truck and it’s been a pleasure dealing with him. Thank you basil
9 May 2023
Unprompted review
Reply from Thornmoney
Hi Daniel,
It's great to hear that you had a positive experience with thornmoney. Basil will be thrilled to hear that his hard work has made you happy. Have a great day!
Thank you for creating a way that my…
Thank you for creating a way that my family i are able to now start our journey.
With the help of others have led us to you that has opened a way for us to start.
Thank you kindly for the information, process etc.
Very appreciated and thankful for this offer to be given unto us.
26 April 2023
Reply from Thornmoney
Hi there,
We can't be happier to know that we were able to support you. We really appreciate your time writing up this detailed review. Your review encourages us to maintain our service! Good luck and we hope to work with you again soon!
Didn't provide the settlement receipt
13 April 2023
Reply from Thornmoney
Hi there,
Thank you for your review. We're sorry to hear that you had a negative experience with us.
Regarding your concern about receiving all the final documents, including the settlement receipt, we would like to clarify that our standard practice is to send all the final documents to the broker handling the transaction. Your broker should inform and provide all the necessary documents to you when they advise you about the successful settlement.
We apologise if this has caused any confusion or inconvenience for you. Our goal is to ensure a smooth and hassle-free experience for all parties involved in the transaction.
If you have any further questions or concerns, please do not hesitate to contact us at customerservice@thorn.money. We appreciate your feedback and hope to have the opportunity to serve you in the future better.
Best regards,
Thornmoney team
Completion of the settlement
5 April 2023
Reply from Thornmoney
Hi Fisher,
I hope your experience was satisfactory. We look forward to serving you in the future
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