I had one 5ml sample spray missing, which I requested. Dropped a quick email to the “contact us” section on website. My previous experience with other company suggested I wouldn’t receive a... See more
Company replied
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Review summary
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Reviews shaping this summary
I have placed 3 orders for 2 different scents and have not only fallen in love with the scents, but also with the care that Thompson Carter takes with packaging. Every time I receive a package it is b... See more
Company replied
Package arrived to the US containing several items. One was damaged from shipping. Sameer was very helpful in resolving the problem by sending out a replacement product. You learn a lot about a compa... See more
I’ve recently discovered Thomson Carter and have tried a variety of options……without doubt Shelby Lane has been the favourite. Unfortunately due to a ‘mistake’ at Thomson Carter my recent order of She... See more
Company replied
Company details
Written by the company
Explore the world of Thomson Carter and its exquisite selection of fragrances and accessories for both men and women.
Contact info
Thomson Carter, Craigstown Industrial Estate, BT412PT, Randalstown, United Kingdom
- hello@thomsoncarter.com
- thomsoncarter.com
4.7
Excellent
7K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My package was delivered to the wrong…
My package was delivered to the wrong address, I reached out and Yaseen got right on it. Verified my info and what they had was correct, he sent out a replacement and I received it within the week! Appreciate his time and attention to the matter.
10 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We are sorry to hear about the initial delivery issue, however we are delighted that Yaseen was able to assist you promptly and ensure a replacement reached you so quickly. Providing attentive and efficient service is very important to us, and your appreciation means a great deal.
Kind Regards,
Thomson Carter Team
Smoke and Mirrors is a great fragrance
Smoke and Mirrors is a great fragrance! A true masterpiece. Unfortunately shipping seems to be an issue. I had to wait about a month to get my product. I review fragrances and one of the things I would need to tell my followers is to expect shipping delays. I have ordered twice and both items didn't arrive as stated. I'm thinking about ordering more but i don't know if I want to risk waiting that long again. Overall 2.5
27 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your honest and detailed feedback. We are delighted to hear that you consider Smoke and Mirrors a masterpiece, however we sincerely apologise for the delays you experienced with shipping. This is certainly not the standard we aim to uphold. Your comments are greatly valued, and we are actively working to improve delivery times. We truly appreciate your support and hope to restore your confidence with future orders.
Kind Regards,
Thomson Carter Team
Thank you for your response.
Thank you for your response.
Order #1034529
I appreciate the acknowledgment, however I’ve already reached out multiple times and attempted to resolve this directly with your support team without a meaningful outcome.
As explained, the item has been used and is no longer in a condition to be returned, which makes your standard return-based resolution impractical in this situation.
I would still be open to a reasonable goodwill resolution that reflects the delay, the product reaction, and the overall experience.
I’m happy to update my review if a fair resolution can be reached.
25 March 2026
Unprompted review
Reply from Thomson Carter
Thank you for your response and for sharing these details. We sincerely apologise for the inconvenience caused and understand your concerns regarding the resolution provided thus far. This is certainly not the experience we aim to deliver.
We truly appreciate your patience and openness, and would welcome the opportunity to reach a fair goodwill resolution. Please allow our team to review this further and assist you accordingly.
Kind Regards,
Thomson Carter Team
5 star fragrances
their fragrances are fantastic, and there is attention to detail with the packaging and delivery of the product.
16 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your wonderful feedback. We are delighted to hear that you are enjoying our fragrances and appreciate the attention to detail in both our packaging and delivery. Your support and kind words truly mean a great deal to us.
Kind Regards,
Thomson Carter Team
They assisted me in getting my order.
They assisted me in getting my order.
It was lost by fed ex and they replaced my
Fragrance order at no cost to me!
27 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We are sorry to hear your order was lost in transit, however we are delighted that our team was able to assist you promptly and arrange a replacement at no cost. Ensuring our customers are looked after is always our priority, and your appreciation means a great deal to us.
Kind Regards,
Thomson Carter Team
Wanted to ask something ,it was…
Wanted to ask something ,it was answered right away am very grateful for the help have given me
30 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind words. We are delighted to hear that your query was answered so promptly and that you found the assistance helpful. Providing swift and attentive support is something we take great pride in. Your appreciation truly means a great deal to us.
Kind Regards,
Thomson Carter Team
Responsive and helpful
Your representative, Usama, was so helpful in assisting me to get my package.
30 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We are delighted to hear that Usama was able to assist you and ensure you received your package smoothly. Providing helpful and attentive service is something we take great pride in. Your support is truly appreciated.
Kind Regards,
Thomson Carter Team
Great fragrance and customer service.
Great fragrance and customer service.
23 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We are delighted to hear that you are enjoying both our fragrances and the service provided. Your support is greatly appreciated, and we look forward to serving you again in the future.
Kind Regards,
Thomson Carter Team
Outstanding!
I have placed 3 orders for 2 different scents and have not only fallen in love with the scents, but also with the care that Thompson Carter takes with packaging. Every time I receive a package it is beautifully packaged and the contents are very well protected against damage. Since I love these scents because they do what TC said they would do, I will be purchasing more in the future.
30 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your wonderful feedback. We are truly delighted to hear how much you are enjoying our scents and that the care we put into our packaging has made such a positive impression. It means a great deal to have your continued support, and we are thrilled to know you’ll be returning for more.
Kind Regards,
Thomson Carter Team
My experience with this brand has been great.
My experience with this brand has been great. First is the quality products and then also the prompt customer service. I contacted them on a small matter and both agents who attended to me, Syed and Waheed, were very helpful.
28 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We are delighted to hear that you have had such a positive experience with both our products and customer service. Syed and Waheed will be especially pleased to know their assistance made a difference. Your support is truly appreciated, and we look forward to serving you again.
Kind Regards,
Thomson Carter Team
Most Excellent As Usual
This is my second order with Thomson Carter in a matter of weeks. I was so impressed with my first fragrance bundle that I had to order another one. Again, I went to check my order status and didn’t see my order, so I went through my emails to check for confirmation. I did see it so I contacted customer service and Nikki responded within 24 hours and had located my order and had previously sent me a text with my order confirmation number. Very excellent customer service. Thank you Nikki
30 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your continued support. We are delighted to hear that you returned for a second order so soon and that your experience has once again met your expectations. It is wonderful to know Nikki was able to assist you promptly and ensure everything was clarified. Your kind words truly mean a great deal to us.
Kind Regards,
Thomson Carter Team
Bottle came broken and they immediately…
Bottle came broken and they immediately sent another one! Great customer service!
29 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your feedback. We are very sorry that your bottle arrived damaged, however we are delighted to hear that our team was able to resolve the matter promptly and arrange a replacement without delay. Providing swift and reliable service is very important to us, and your kind words are greatly appreciated.
Kind Regards,
Thomson Carter Team
Great scent and customer service
Shipping took a tad long based off of other orders ive placed that came from over seas. The body wash came in damaged but that was at no fault of the seller. With that said, they made it right and shipped out a replacement and it was easy to handle. The smells and longevity of scent is amazing! Will definitely be ordering again!
24 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your thoughtful feedback. We sincerely apologise for the delay and the damaged item, though we are pleased to hear the issue was resolved smoothly and to your satisfaction. It is wonderful to know you are enjoying the scent and its longevity. Your support and intention to order again truly mean a great deal to us.
Kind Regards,
Thomson Carter Team
I love the fragrances and attention to…
I love the fragrances and attention to detail that Thomson Carter gives to its customers. I contacted customer service and within minutes Clare sent me an email back with the information about my order. The orders come beautifully wrapped. It’s a must buy.
Lisa
30 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your lovely feedback, Lisa. We are delighted to hear how much you enjoy our fragrances and the attention to detail we strive to provide. Clare will be especially pleased to know she was able to assist you so promptly. Your kind words and recommendation truly mean a great deal to us.
Kind Regards,
Thomson Carter Team
Great perfume
The Thomson Carter fragrance that I like the best is Rogue Avenue, but there are some others that are nice as well. Initially, I bought the sampler. I always have trouble with fragrances--many give me a sick headache, and I just hate buying an expensive bottle of perfume only to have to give it away or throw it away. The sampler was perfect, and I was able to make my purchase of Rogue Avenue without concern.
30 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your thoughtful feedback. We are delighted to hear that our sampler set helped you find a fragrance that suits you so well, and that Rogue Avenue has become a favourite. We understand how important it is to choose the right scent, and we’re so pleased we could make that process easier for you. Your support is truly appreciated.
Kind Regards,
Thomson Carter Team
Wow Amazing
Received my orders in a timely manner. The packaging was amazing, I will continue to purchase from you. Very satisfied
17 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your wonderful feedback. We are delighted to hear that your order arrived promptly and that you were impressed with the packaging. It means a great deal to know you are so satisfied, and we truly appreciate your continued support.
Kind Regards,
Thomson Carter Team
Customer service is my biggest concern
Customer service is my biggest concern, and Thomson Carter's was top notch, impeccable. I had an issue which was no fault of theirs. I emailed them and the issue was resolved A.S.A.P. . My package was smashed during shipping, which happens my replacement package was shipped and it was not smashed. When I saw how well it was packaged, I know something heavy smashed the first one. I love the body wash and perfume. Thank you Thomson Carter.
27 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your thoughtful feedback. We are truly delighted to hear that our customer service met your expectations and that your issue was resolved promptly. Whilst we are sorry your initial package was damaged in transit, we are pleased the replacement arrived safely. It is wonderful to know you are enjoying both the body wash and perfume. Your support means a great deal to us.
Kind Regards,
Thomson Carter Team
The product is absolutely amazing…
The product is absolutely amazing Lilium Blume btw and the delivery was fast especially shipping from the UK! I will be ordering more products soon
16 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your wonderful feedback. We are delighted to hear that you are enjoying Lilium Blume and that your order arrived promptly. It is especially pleasing to know you plan to order again—your support truly means a great deal to us.
Kind Regards,
Thomson Carter Team
The quality of the product
The quality of the product, delivery & customer service
27 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We are delighted to hear that you are pleased with the quality of our products, as well as our delivery and customer service. Your support is truly appreciated, and we look forward to serving you again.
Kind Regards,
Thomson Carter Team
Beauty in a box
The product is very important but the packaging and delivery makes it so exciting. Then there are little samples to try.
They do an all most immediate follow up checking on you and how everything was. The black box your item comes in I keep for trinkets or goodies...
27 April 2026
Unprompted review
Reply from Thomson Carter
Thank you for your lovely feedback. We are delighted to hear that the full experience—from packaging to delivery and samples—made your order so enjoyable. It’s especially wonderful to know our follow-up and presentation left such a lasting impression. Your creative use of the box is a charming touch, and we truly appreciate your support.
Kind Regards,
Thomson Carter Team
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