Thomas Cookie Co Reviews 

384
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally delicious taste, high quality fresh ingredients, and the wide variety of wonderfully indulgent flavours available across the entire menu. People also consistently highlight the remarkably fast and reliable delivery service alongside careful packaging that ensures every single sweet treat arrives in pristine condition. Consumers deeply appreciate supporting a small family-run business while easily navigating the straightforward online ordering processes for their favorite baked goods. Many loyal reviewers note that these delightful baked goods make wonderful personal treats as well as perfect gifts for birthdays and special celebratory occasions.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the rich flavors, quality... See more

Order

Reviewers highlight positive aspects of order experiences, noting that the process is consistently simple,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that orders arrive promptly... See more

Service

Reviewers mention positive feedback about service, expressing immense satisfaction with the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unbelievably good cookies & cookie cups. Stumbled across Thomas Cookie Co at the Hampton Court Winter Fayre where I bought myself a pistachio, dark chocolate, and smoked sea salt cookie and I have not... See more

Rated 5 out of 5 stars

Our whole household are die hard Thomas Cookie fans! I buy them for friends and family whatever the occasion, be it new home, birthday, Christmas etc! I guarantee any purchase from Thomas Cookie will... See more

Rated 5 out of 5 stars

We have ordered from Thomas Cookie many times now and have never been disappointed. The ordering process is simple, the delivery is always fast (or on time if we select a date) and the treats are alwa... See more

Rated 5 out of 5 stars

I have used Thomas Cookie Co. several times now. Can't praise them enough. Firstly the cookies etc. are simply amazing! Delicious doesn't even begin to cover it!! The service is truly exceptional.... See more


Company details

  1. Bakery

Written by the company

Thomas Cookie Co creates gourmet cookies with a difference. Using an old family recipe and method that has been modified and perfected over many years, we have produced a range of cookies that will delight those with a classic sweet tooth right through to modern day foodies. We are currently selling our Classic and Premium ranges of cookies in farmers markets throughout Kent and have been supplying cookie packs to networking events and corporate meetings. Feedback is becoming increasingly difficult to decipher, usually consisting of something like: “Mmmm, mrrmph, oh my god.” And sometimes we’re not sure whether to provide a napkin or medical attention. But our customers keep coming back for more. So we think we are doing something right!


Contact info

4.9

Excellent

TrustScore 5 out of 5

384 reviews

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4.9

All reviews

(384)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Quality Products & Service

We can't recommend Thomas Cookie Co enough. We have ordered multiple times and each time they arrive fresh and taste amazing. My grandson enjoyed the giant kinder cookie and the smores also get rave reviews. It's great to see a small business determined to use the very best ingredients and providing excellent service. We will be ordering again and again.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Don't hesitate - order now!

Thomas' cookies are delicious - I love gifting them to friends and family for special occasions or just when someone needs a little joy in their lives. Nothing like a surprise cookie delivery to brighten one's day! I treat myself to their Easter egg every year, and my brother is super excited about his cookie advent calendar which arrived last week!

30 November 2024
Unprompted review
Rated 5 out of 5 stars

2nd order

2nd time ordering from this company. Fast delivery, well packaged items. Lovely indulgent delights. Love a brookie pie, omg Kinda Bueno is amazing and enjoyed all cookie cups I have tried so far.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

I ordered for my family and they…

I ordered for my family and they absolutely loved the best selling cookie cups, the billionaire and magic stars brookie cups. My daughter says they are all absolutely delicious! As did the rest of the family!
Also bought triple chocolate chunk cookies and a pistachio, dark chocolate and smoked sea salt cookie. Sadly the cookies didn’t go down as well as the other items.
I have bought from this company a few times, first time finding them at show where everything looked delicious!
Would highly recommend Thomas Cookie!

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service!

When I went to check out my order apparently they didn't deliver to my address anymore. I contacted them and they quickly and efficiently fixed the issue where they would send it out the next day themselves. I had a severe torn ligament in my ankle and couldn't walk so I ordered this to cheer myself up! It did the job! Super tasty 😍 Thank you! 🍰❣️🍰❣️🍰

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Unique and delicious

I first came across this company at a food market years ago, and since then have used them several times, purchasing goodie boxes as gifts for family and friends, and dare I say it, as a treat for myself every now and then! The baked goods are fresh and delicious, and I have yet to come across the cookie cups and cookie pies anywhere else, they are unique. Highly recommend.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

THE most delicious…

The Brookie Cups are THE most delicious things I’ve ever eaten - they’re dangerous (especially the pistachio ones)!
The service is fast and secure and the packaging is beautiful. I love EVERYTHING about this company 😍

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Best Cookies Around!!!

Have ordered a few times now and the cookies, service and price have been spot on. I can’t fault Thomas and his cookies. Absolutely incredible. Highly recommend!!

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Best.Cookies.Ever

I discovered Thomas cookie co through Instagram. They are unreal!
My go to are the cookie cups but I have recently tried the Milkybar brookie pie and it is incredible!!
A very happy returning customer

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Wow, wow, WOW!!!

Wow, wow, wow!!!!

We discovered Thomas Cookie Co at The Game Fair this year and can't get enough of them.

I'm never really a huge cookie person (usually more brownie), and my husband doesn't have much of a sweet tooth, however, we fancied something different so treated ourselves to some cookie pies.

Well, the first 4 were gone in the first night and we went back for more the next day!

When we got home we soon ran out, and as its my husbands birthday we decided to place an order for delivery.

The bakes were really really fresh and tasted 10/10 once again. One cookie pie did break during transit, but 30s in the microwave, a drizzle of cream and a handful of strawberries later... no one noticed!

Honestly cannot rate these cookies enough!!!!!

P.s the caramel, billionaire and kinder are top tier 👌

Now to fin

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Really yummy cookies

Really yummy cookies, my favourite are the brookies. Have ordered a couple of times now and will be ordering again! Fast delivery too.

14 July 2024
Unprompted review
Rated 5 out of 5 stars

Always incredible

We've been ordering the brookies and cups from here on and off for around 7 years now and there hasn't been a single instance where the cookies have never not been incredible.

Delivery is always quick and everything is always fresh.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

I've purchased many times from this…

I've purchased many times from this company, and many similar but I have to say I love the products, the communication and community Thomas Cookie Co offers. Their products are so unique and mouthwatering! I love them and highly recommend their indulgent treats!

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Naughty and Lush with ice cream

I have been ordering from Thomas Cookie for years I have tried them all and shared the gooey, chocolatey, cookie goodness as gifts. I am glad to see Brooke Pies back to celebrate I ordered 4, 2 as gifts and 2 for myself because I missed them.

1 June 2024
Unprompted review

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