Thistle Boilers  Reviews 

139
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their exceptional helpfulness, clear communication, and detailed guidance provided throughout the entire installation process from start to finish. Consumers note that qualified engineers arrive promptly, work diligently, and complete boiler fittings to an extremely high and reliable standard. Some people also felt that the pricing offered was exceptionally fair, transparent, and very competitive compared to other available market alternatives. Reviewers are consistently impressed by the remarkably fast installation times, noting that properties are always left thoroughly clean, tidy, and fully restored afterwards.

What people talk about most

Service

Reviewers express immense satisfaction regarding the service, highlighting prompt responses, quick... See more

Staff

People report positive experiences with staff, highlighting that engineers and fitters are punctual,... See more

Price

Users describe positive interactions with price, noting that quotes are very reasonable, fair, and often more... See more

Quality

Consumers find quality to be exceptional, consistently praising the superb workmanship and professional... See more

Product

Reviewers highlight positive aspects of product, noting that the company supplies and fits good quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Guys arrived on time which is always a good start.boiler was fitted with no dramas what so ever.very professional fitters kept us updated all thru the day and gave us a very detailed how to work boile... See more

Rated 5 out of 5 stars

Brilliant Service. Replied instantly to request for a quote. Came out within a couple of day's for survey and estimate. Shane was really helpful, knowledgeable and gave me options. Fantastic quo... See more

Rated 5 out of 5 stars

Brilliant from beginning to end... These guys are professional, fast, clean and know there stuff. Not a mess just quickly and quality job done. Politite decent guys... Very professional from be... See more

Rated 5 out of 5 stars

Gary came out promptly once we had contacted the company for a quote, and sent Eamonn to install our new boiler and radiator four days later. Once completed, we would get a guarantee and Gas Safe... See more


Company details

  1. Heating Contractor
  2. also in
  3. Boiler and Heating Service
  4. Gas Installation Service

Written by the company

Thistle Boilers are a professional and reliable heating company, covering central Scotland. We are boiler replacement specialists and can offer finance options and £0 deposits on all installations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

139 reviews

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4.9

All reviews

(139)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class from start to finish

First class from start to finish, Gary explained all the options and clearly an engineer himself by his knowledge, very fast fitting date for the boiler conversion to an ideal combi. JD and Tyler turned up on time and what a shift they put in, completing the job within a day when other companies were quoting 3 days work and twice the price. They even resolved an issue with the existing plumbing that was causing problems getting hot radiators downstairs. I can't recommend this company highly enough and if you get the same fitters you are on to a winner. 5 stars isn't enough for these guys.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service and price

Thistle boilers (Gary), Was absolutely brilliant, I got various quotes from different companies in Edinburgh and were all way more expensive (1 quote was £2,000 more) for the exact same boiler and installation. I would give Gary a call if you need anything done with your boiler.
When I need my boiler done at my family home Thistle Boilers is going to be my first call.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service delivered

Absolutely fantastic service delivered! My boilers internal pump stopped working, was out of hot water for a week! Called out a few gas engineers, all said I need a new pump, all gave different quotes and didn't show any urgency to fix it. However Eric was so dedicated, didn't give up and worked for hours until he was able to start the same pump! So knowledgeable and reasonably priced! I'd highly recommend Thistle Boilers for anyone who need honest and reliable service! Thank you so much for all your hard work! :-)

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service fron Thistle

Very happy with our boiler installation, two friendly guys installed it with no fuss, cleaned up any mess in the kitchen and took away the old boiler. Wouldn't hesitate to recommend to anyone.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Thistle Boilers

Excellent service from Thistle. Gary arrived to do a survey at the arranged time. We accepted his quote and the work was started soon after. The installers arrived at the allotted time. Work was carried out quickly with minimal disturbance. All waste material was cleared and the kitchen was left clean and tidy. We are very happy with the work carried out and have no hesitation in recommending Thistle Boilers.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Gary and his team were helpful

Gary and his team were helpful. The work was carried very quickly. Everything was done the way I wanted it to be. Good service and I would always recommend them. I would use them again in the future

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Gas boiler replacement…

We used Thistle boilers to change our old boiler for a new one from Worcester. We can not speak too highly about the excellent service we received, We highly recommend them '.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Quick and reliable service

Quick and reliable service.
Our boiler was completely knackered and I called Thistle to get a free quote, I got book in and an engineer came to inspect the current boiler and provide a quote.

The quote provided was cheaper than other providers on like by like based but also had extras including free services for 2 years and power flush.

I booked in to go ahead with the work and was booked in for my preferred date. I met the engineer at property on the day provided a key and left them too it. He contact me 30minutes before completion and I returned.
Seamless service from start to finish - would highly recommend.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Thistle Boilers

From initial contact right through to fitting, the service provided by Gary and the Team has been faultless.

Appointments all took place as agreed - very reliable.

The fitter took time to replace the 'odd' piping originally in place and has left a very neat and tidy set up.
Follow up call and offer to help with digital timer, if needed.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick and reliable

Quick and reliable, options for boilers explained in great detail to suit my requirements and budget, arrived, ready to work at appointed time, explained all the set up of the boiler, ie, timer, heating, water temp, and left his work area clean, very happy with work and left me with information so that I can call if I need any more info,

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend using Thistle Boilers…

Would recommend using Thistle Boilers for a boiler renewal. We were talked through different options by Gary and decided on the one with 10 yr warranty. Company supplies and fits good quality boilers. The full service from quote to installation was completed quickly and professionally.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company to deal with

Brilliant company to deal with. We were looking to have new boiler fitted and 1 radiator replaced. Gary visited to see what we were looking for & gave us a very reasonable quote there & then. The work was carried out by JD from Thistle. He was very efficient & really friendly & nothing was a problem for him. He arrived promptly & the job was completed in 1 day. No mess or disruption made. He even spent time with us demonstrating how to operate the thermostat which took a bit of time as we are pensioners & not up on gadgets. Gary phoned the next day to make sure we were happy with the work carried out. We received all the gas safety certificates and boiler warranty by email the same day as the install. We would definately recommend Thistle to anyone as they are very professional friendly & really helpful.
Margt McGhie

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Thistle boilers were fantastic with us to provide and fit our new boiler. I had spent a lot of unnecessary money paying for parts with another company. Thistle boilers were super quick at coming out the next day and we had our new boiler fitted easily and speedy. It is also much more efficient and energy bills less. Gary and the team are helpful and I would recommend them to anyone. Top class service and great price. Really knowledgeable too with regards to information provided about the boilers offered.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I couldn't fault the service from Thistle Boilers, it was faultless from start to finish. Thistle was quick to respond, the price was fair, process easy, install brilliant and boiler is working like a dream. I'd highly recommend them to anyone.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

I can't recommend Thistle Boilers…

I can't recommend Thistle Boilers enough. Gary, JD and Rachel were all very nice to talk to. Job was done in half a day. New boiler fitted, new pipe work where needed, system flush and cleaned up afterwards including removal of old boiler. 10/10 guys!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Everything from start to finish was 10/10. Gary and the team at thistle were always very helpful and answered all my hundreds and thousands of questions as a first time home owner, with no idea about a boiler!! Nothing was ever too much hassle and the process was very smooth!

12 June 2026
Unprompted review

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