Thirdfort is a brilliant company that makes it easy to carry AML checks. It's an app that facilitates according to HMRC standards ID verification and enables the end use with open banking to provide s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had great help from a young man in customer services. I got stuck uploading documents. Being of a certain age and not at all tech savvy I was getting into a bit of a panic.He was very nice and polit... See more
Company replied
I am of a certain age and not tech savvy. I had 2 attempts at uploading documents and spending nearly an hour each time. I had no choice but to contact customer service and spoke to Robert. He was exc... See more
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When I had some queries about how to answer a number of questions I called the help line for clarity I spoke on two occasions to Emmanuel who was so so helpful and polite that I feel moved to commend... See more
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Company details
Written by the company
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Contact info
Belle House Platform 1, SW1V 1JT, London, United Kingdom
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4.5
Excellent
7K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clumsy and need a very strong signal…
Clumsy and need a very strong signal for it to work well
11 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your feedback - i'm sorry for any difficulty caused. If you have any further feedback you wish to share, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
ID check, easy to follow
Requested to complete as part if ID check in connection with sale of a property. All good, easy to follow instructions. My only quibble is producing documents like utility bills. Like others I went paperless a long time ago.
11 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback with us. We appreciate your comments. For your utility bills, if you are able to get PDF's or digital bills, those can also be shared in the app.
Kind Regards,
Thirdfort
Easy to use!
11 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thanks for sharing your feedback. I’m glad to hear you found Thirdfort easy to use. If there is anything else you would like to share, please reach out to us via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Tahira was fantastic
Tahira was fantastic. Clear, patient and a pleasant person to ask for help from
11 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review, it is really appreciated. We will pass this back to Tahira and the wider team!
Best Wishes,
Thirdfort
Jess was excellent
Jess was excellent! Very kind and helped me navigate a technical issue within minutes.
8 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback with us on our agent Jess, we really appreciate it.
Best Wishes,
Thirdfort
The friendly staff i met today are…
The friendly staff i met today are realy helpful,I've only just started to use the solicitors and they have been very helpful and helped me understand next process moving forward.
They were recommended and im glad I chose them for any house sales I be buying.
8 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback. I'm delighted to read how helpful our agents were, all the best with the rest of your transaction!
Kind Regards,
Thirdfort
Reply from Thirdfort
Hi,
Thank you for your 5* review. We really appreciate it!
Kind Regards,
Thirdfort
Very easy to use
8 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your feedback, it is great to hear that you found the app to be easy to use.
Kind Regards,
Thirdfort
I spoke with Jess she was so helpful
I spoke with Jess she was so helpful and resolved my issue immediately
8 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review and mention of our agent Jess - we really appreciate it.
Kind Regards,
Thirdfort
Very easy process to follow.
8 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your fantastic feedback!
Kind Regards,
Thirdfort
Tabeen guided me through the process…
Tabeen guided me through the process courteously and efficiently
8 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review!
Kind Regards,
Thirdfort
Great service
The experience this morning was very positive easy to follow instructions on screen , quick and fast response from Thirdfort. This was a must for buying at auction great service and professional many thanks ..
8 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review - we're glad to read you found the app easy to follow. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Reply from Thirdfort
Hi,
Thank you for your 5* review. We really appreciate this!
Kind Regards,
Thirdfort
Process Improvement
The process itself is simple enough, but where the same information is required by multiple requesters you should look to use the data you already have once collected
8 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your feedback. It's good to read you found the app simple to follow. We do allow organisations to share completed checks if they wish - if you'd like any further information on this please get in touch through help@thirdfort.com.
Kind Regards,
Thirdfort
I thought the app was easy to use
7 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review!
Kind Regards,
Thirdfort
It is a bit daunting
It is a bit daunting, when you are just using a phone, but i managed.
7 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your feedback - i'm glad to hear you found the process positive. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Passport photos issue
I struggled for over half an hour trying to get the passport photo accepted. I finally realised I was trying to take the photo of both pages at the same time, but it wanted separate photos. Problem is it didn’t tell me that, just kept saying “no white space” and “move the camera to avoid reflection” and “include bottom lines”. Very frustrating!
7 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry to hear of your difficulty completing the ID task. We require a photo of the main page in your passport that shows your image, and details. I will be sure to feed this back to our Product team.
Many Thanks,
Thirdfort
Why make life so difficult?
The process required me to be au fait with the internet and assumed I had a mobile phone. Where was the option to dispense with these gadgets? The process of filming was not easy and seemed unresponsive to my efforts to follow it. The additional questions/documents invited the response "none of the above" but that option was not offered, so at that point I had to give up.
7 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to leave your feedback for us. We would never force anyone to complete an ID check using a mobile if they do not have one available, or would prefer not to. In those instances, we would recommend contacting the organisation who set up your check to see what alternatives may be available. If you have any further feedback you wish to share, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
It would be helpful to know which…
It would be helpful to know which mobile number to use to start the process
7 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your feedback - the number you need to enter is the one you received the invitation text through to.
Kind Regards,
Thirdfort
Excellent service from Tahira
Excellent service from Tahira. Very helpful and explained the next process ie: information being forwarded to solicitor.
7 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our agent Tahira - we will be sure to share this with them and the wider team.
Kind Regards,
Thirdfort
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