Thirdfort is a brilliant company that makes it easy to carry AML checks. It's an app that facilitates according to HMRC standards ID verification and enables the end use with open banking to provide s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had great help from a young man in customer services. I got stuck uploading documents. Being of a certain age and not at all tech savvy I was getting into a bit of a panic.He was very nice and polit... See more
Company replied
I am of a certain age and not tech savvy. I had 2 attempts at uploading documents and spending nearly an hour each time. I had no choice but to contact customer service and spoke to Robert. He was exc... See more
Company replied
When I had some queries about how to answer a number of questions I called the help line for clarity I spoke on two occasions to Emmanuel who was so so helpful and polite that I feel moved to commend... See more
Company replied
Company details
Written by the company
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Contact info
Belle House Platform 1, SW1V 1JT, London, United Kingdom
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4.5
Excellent
7K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Simple but effective
Simple but effective, very easy to use! Took minutes to do what was needed. Self-explanatory on what to do.
7 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review!
Kind Regards,
Thirdfort
Not all passports has or uses chips
Not all passports has or uses chips, provisions should be made for passports without chips.
7 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to leave your feedback. Apologies for any confusion here - we do have an alternative ID task available in app that you can use if you do not have a chip in your passport. Please reach out to our team on help@thirdfort.com if you need any assistance.
Kind Regards,
Thirdfort
Great communication with Robert
Great communication with Robert, an actual human on the other end of the phone is very much welcomed.
Thank you!
7 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to leave your feedback - we're so glad to read how helpful Rob was. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Simple process but confusing date format
Simple process, but it's a shame the date used US formats (MM/DD/YYYY). That's very confusing for EU based users.
[Response to query below]
When you are asked to enter your date of birth, it uses DDMMYYYY format.
On the next page, when the entered data is displayed for confirmation, it uses MMDDYYYY format.
That caused both me and my wife to stop and double-check. An unnecessary step.
7 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your feedback. We are sorry to hear that you encountered some confusion regarding the date of birth input in the Thirdfort app. We would appreciate it if you could provide some further detail here, so that we can investigate the problem. If you are happy to, please could you email us at feedback@thirdfort.com, or give us a call on 01617680083 (Option 1)?
Kind Regards,
Thirdfort
Save all documents in a single, phone-accessible folder
It would have helped if a full list of the documents to be uploaded were given at the start.
The specific reference to wage slips was a puzzle as I clearly indicated that I was retired. It thenasked for details of my pension(!), with only the opportunity to detail one, whereas I have three.
While the ID stuff needed a phone for photos and passport scans, to access pdfs of bank statements needed a laptop.
6 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to leave your feedback. This has been shared amongst our Product team who are working on app improvements at the moment, so it is really appreciated. If you have any more details you wish to share, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Over all ok
Over all ok, however when doing the selfie and video had to repeat several times. A little frustrating.
6 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry you had to repeat the ID task - it would be great to understand exactly what happened there. If you would like to share any further detail, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Firstly my frustration was brought…
Firstly my frustration was brought about by my not scrolling up and after trying for three hours, Drew from your support team phoned and was oh so calm and helpful I would give him 5 stars
6 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback with us - i'm sorry for any frustration experienced. I'm glad our agent Drew was able to assist you and get everything sorted. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Easy to use and upload documents
6 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
It was easy to navigate and understand
It was easy to navigate and understand. Easy to upload documents and it has a simple way of guiding you through how to do each step
6 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your brilliant feedback!
Kind Regards,
Thirdfort
I was fearing the worst
I was fearing the worst, but was really easy to use, completed my required tasks in no time at all
6 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback with us. I'm so glad to read you found the process easier than expected.
Kind Regards,
Thirdfort
Nice easy process and well informed…
Nice easy process and well informed throughout the process
6 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review - we really appreciate it!
Best,
Thirdfort
To start with was very happy that…
To start with was very happy that TrirdFort is helping us from the fraud. Joseph was very helpful, with the online help. Thank you.
6 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thanks so much for your kind feedback. We're glad to hear you felt supported and that Joseph was able to help. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
This procedure was quick
This procedure was quick, simply and easy to use.
5 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review!
Kind Regards,
Thirdfort
Had a problem with one of tasks on the…
Had a problem with one of tasks on the app so called support and someone who really knew his stuff cheerfully helped me out and problem was solved ! Thanks for your help Emmanuel much appreciated
5 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your feedback, we're glad that Emmanuel was able to help. We will pass this back to Emmanuel and the wider team!
Kind Regards,
Thirdfort
Really easy to use
Great app. Really easy and quick to use. Best I’ve used so far when using a verification check app.
5 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review!
Kind Regards,
Thirdfort
Only use to prove your identity
I had to verify my identity in order to sell my deceased mother’s house. Very easy to use. The only problem is having to upload a council tax / utility bill. I do it all paperless so it was annoying having to go to the website, locate the most recent bill and try to do a screen shot. Extra faff on my end but hey! They may want to rethink this part in the future. The driving license should be enough to prove your name and address.
5 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm glad to hear you found the app easy to use. I will be sure to share your feedback with the relevant teams.
Kind Regards,
Thirdfort
Decent, small bugs.
The platform was easy to use, and quite intuitive.
However, two minor issues: My deposit wasn't deducted. And, because this is a second home, the arithmetic stamp duty calculation ended 750, they thought I was 250 short. However, I've emailed the estate agent, and, I guess all will be fine.
5 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your feedback. We really appreciate this. We are glad to hear that the platform was easy to use. We are sorry for any confusion here regarding the deposit and stamp duty. So that we can help with this, please could you call us on 01617680083 (Option 1) or email us via help@thirdfort.com, so that we can assist?
Kind Regards,
Thirdfort
The advisor was very helpfull and…
The advisor was very helpfull and patient with me. This is not the sort of task I am comfortable and without Taureens help I would never have been able to do this.
5 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your great feedback - we really appreciate it!
Kind Regards,
Thirdfort
Joseph was really helpful as I had a…
Joseph was really helpful as I had a couple of issues which he resolved quickly and stayed on the phone with me while sorting it out. Very much appreciated.
5 May 2026
Unprompted review
Reply from Thirdfort
Hi,
Thanks for sharing your feedback. I’m glad to hear Joseph was able to help and resolve your issues quickly. We’ll make sure your kind words are passed on to Joseph and the team.
Kind Regards,
Thirdfort
Reply from Thirdfort
Hi,
Thanks for your feedback and 5* review! We're glad to hear you like the layout and found the process straightforward.
Kind Regards,
Thirdfort
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