I bought a medium warm king size duvet £270 because I wanted natural materials a few months ago and I thought I'd use it before commenting. So from the moment received it looked, felt well made and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love WoolRoom. I cannot recommend them enough, they have been absolutely brilliant throughout and we love our big duvet. We have the summer duvet and I can sleep without waking several times due to ov... See more
Company replied
The Organic Washable 3-in-1 Wool Duvet - All Season is the best duvet that we've ever bought. Keeps you just the right temperature. Had a issue with the duvet contacted woolroom via web chat the advi... See more
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We’ve had our king size, medium weight, Deluxe Washable Wool Duvet for a couple of months now and and found that it’s really great for temperature regulation for both myself and my partner, as one of... See more
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Company details
Written by the company
Woolroom is a brand that brings together sustainable luxury, the best of British provenance and natural materials. We are passionate about changing people's lives by providing the best natural and healthy sleep. Simply put; this is better sleep, done naturally.
Better Sleep, Naturally!
Written by the company
- We passionately believe in helping people enjoy the benefits of life changing sleep, naturally
- For anyone who wants to enjoy better sleep, Woolroom is dedicated to providing the right solution that is scientifically proven to promote better sleep, using the incredible natural qualities of wool to help people live healthier, happier lives.
Free Tracked Delivery and Free Returns*
Next working day delivery when ordered before 2pm!
All UK orders will be shipped with DPD Local on a next working day service, when ordered before 2pm. You will receive tracking information on the day of delivery and a one hour time slot for your convenience. We also offer a free returns service for customers within mainland UK.
Contact info
33-35 Pillings Road, LE15 6QF, Oakham, United Kingdom
- 01780 461217 / +1 855 255 4136
- info@thewoolroom.com
- thewoolroom.com
4.6
Excellent
21K reviews
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Outstanding experience
Outstanding experience. Woolroom’s products are natural, very high quality and they are responsive. Plan on buying again for a winter weight comforter.
8 April 2026
Reply from Woolroom
Hello Rebecca,
We're so pleased you had an outstanding experience! We appreciate your kind words about our natural, high-quality products and responsiveness. We look forward to your next purchase.
Kind regards,
Woolroom
Great pillow this is the second lot I…
Great pillow this is the second lot I bought. Great service
7 May 2026
Reply from Woolroom
Hello Claire,
We're so glad you're happy with your pillows and our service! Thank you for your kind words.
Kind regards,
Woolroom
Highly recommend
Happy to be sleeping on natural materials. Alleviated the discomfort of night sweats.
9 April 2026
Reply from Woolroom
Hello Adrien,
We are so glad you're happy sleeping on natural materials and that we alleviated your night sweats!
Kind regards,
Woolroom
All products having been purchased…
All products having been purchased over the last couple of years, have been good quality and durable, This is why I am always a returning customer.
9 April 2026
Reply from Woolroom
Hello,
We're so glad to hear that our products have consistently been of good quality and durable for you. We appreciate your continued loyalty!
Kind regards,
Woolroom
Very environmentally friendly
Very environmentally friendly, paper wrapping over cotton bag, wool is such a perfect material. Really excellent mattress topper. Very comfortable night's sleep. Good temperature regulator. Real company, not a global type big corporation or something. Prompt delivery.
6 May 2026
Reply from Woolroom
Hello Tina,
We're so pleased to hear you appreciate our environmentally friendly packaging and the excellent comfort of your mattress topper. It's wonderful that you're experiencing such comfortable sleep and good temperature regulation. Thank you for your kind words and for recognizing our company.
Kind regards,
Woolroom
Greatest purchase
Is very easy to buy from the website, the delivery was fast and I love my purchase. I bought the light duvet and it's very light, warm but not sweaty.
6 May 2026
Reply from Woolroom
Hello Ana,
We're so pleased to hear our website was easy to use and your delivery was fast. We're glad you love your light duvet and find it warm without being sweaty. Thank you for your wonderful feedback!
Kind regards,
Woolroom
An excellent company with brilliant products
The woolroom supply superb products quickly and efficiently. They are also very quick at responding to any queries you might have. The bedding is so good you don’t want to get up in the morning.
8 April 2026
Reply from Woolroom
Hello
We are so pleased to hear you love our products and service. It's wonderful that our bedding makes mornings so comfortable! Thank you for your kind words.
Best regards,
Woolroom
My wool duvet has made quite a…
My wool duvet has made quite a difference to my nights......just the right amount of warmth, not so hot for me and no itching at night. I now have the medium (winter) and the light duvet (summer) and am very pleased with them both.
5 May 2026
Reply from Woolroom
Hello
We appreciate your wonderful feedback! We are delighted to hear our wool duvets have made such a positive difference to your nights, providing the perfect warmth and comfort. Thank you for choosing us!
Best regards
Woolroom
Reply from Woolroom
Hello
We appreciate your positive feedback. We are glad the quality was excellent.
Best regards
Woolroom
The bedding always a good standard
7 April 2026
Reply from Woolroom
Hello
We're glad you enjoyed our bedding.
Best regards
Woolroom
Super fast delivery and great product
Super fast delivery. Duvet has made a massive difference to my sleep
5 May 2026
Reply from Woolroom
Hello
We're so glad our duvet improved your sleep and arrived quickly! Thank you for your feedback.
Best regards
Woolroom
Reply from Woolroom
Hello
Thank you for your kind review
Best regards
Woolroom
Reply from Woolroom
Hello
We are so pleased you are happy with the quality of your pillows! Thank you for your valuable feedback.
Best regards
Woolroom
Reply from Woolroom
Hello
Thank you for your kind review
Best regards
Woolroom
It’s a good website- fast delivery- the…
It’s a good website- fast delivery- the duvet is cozy and not as sweaty as others. The light one is perfect, I have not been cold over winter and it comfy in the warmer days. The pillows are wonderful- being able to add and take away wool makes them easy to remain comfortable as time passes. Overall- very happy
8 April 2026
Reply from Woolroom
Hello
We're so pleased to hear you're happy with your duvet and that it provides comfort in varying temperatures. It's wonderful that the adjustable pillows are also meeting your needs. Thank you for your feedback!
Best regards
Woolroom
These expensive pillows appear to have…
These expensive pillows appear to have increased my neck pain, not made it better. I even paid for extra wool adding to our cost and that did little. The company seems to want to send me email regularly, which is not welcome.
6 May 2026
Reply from Woolroom
Hello,
Thanks for sharing your feedback, and I’m sorry to hear the pillows haven’t helped with your neck pain, that’s really disappointing, especially after trying extra wool fill as well.
We also regret that our emails have felt too frequent, you can unsubscribe at any time using the unsubscribe button at the bottom of the emails.
Kind regards,
Woolroom
Reply from Woolroom
Hello
Thank you for your kind review
Best regards
Woolroom
Organic Washable Wool Mattress Protector
Purchased - Organic Washable Wool Mattress Protector. Initially thought twice because of the price, but can say that it was well worth the investment. Excellent product
6 May 2026
Reply from Woolroom
Hello
We are so glad to hear you are enjoying your Organic Washable Wool Mattress Protector and that it was a worthwhile investment! Thank you for your kind words.
Best regards
Woolroom
Very disappointing customer experience.
I returned an unused pillowcase after inspecting it and received a refund for the pillow, but Woolroom refused to refund the matching pillowcase. The explanation changed several times, from claiming it was "used" to saying it had been opened, and finally that it could not be restored to its original presentation because the ribbon had been untied and the fabric was creased.
The pillowcase was never used, washed, or damaged. I feel the return policy was applied in a way that was not clear at the time of purchase. Unfortunately, this experience means I will not be shopping with Woolroom again.
2 June 2026
Unprompted review
Reply from Woolroom
Hello Olga,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your return experience.
We understand your frustration regarding the pillowcase refund and the explanations you received during the process. We strive to apply our returns policy consistently and communicate clearly with our customers, and we're sorry if this was not your experience.
Our returns team assesses all returned items to determine whether they can be resold in their original condition. We appreciate that you did not use, wash, or damage the pillowcase but the product was not in the condition it arrived with you in. We recognise that the reasons provided for the refund decision may not have been communicated as clearly as they should have been.
We value all customer feedback as it helps us identify areas where we can improve our processes and communication. We're sorry that this experience has impacted your confidence in Woolroom and appreciate you bringing your concerns to our attention.
Kind regards
Woolroom
Reply from Woolroom
Hello
We are so happy you found our product to be of excellent quality with quick, flawless delivery! We appreciate your feedback.
Best regards
Woolroom
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