I have been using this very professional courteous service for many years now. This vault is run very efficiently and I am always met by very friendly staff whenever I visit. If you have precious or... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an excellent experience with Reading Vaults. Their service truly stands out, especially when it comes to security. The facility is equipped with what I believe is one of the best and most ad... See more
Company replied
Alex provided an exemplary service from the initial telephone enquiry to the completion of signing up. All questions were clearly answered and I was very impressed with the facilities and satisfied I... See more
Company replied
Both James and Mark were very professional, very courteous in assisting me to secure a safety deposit box for my items. The information and process was clear to follow, today and for any future visit... See more
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Company details
Written by the company
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of fifteen Safe Deposit Box facilities located in Dublin, West Dublin, Cork, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading, Barcelona & Madrid. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2026.
Written by the company
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Contact info
United Kingdom
- info@thevaultsgroup.com
- thevaultsgroup.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
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Becoming expensive!
14 April 2026
Reply from The Vaults Group
Dear Alan,
Many thanks for your feedback. We believe across our 15 branches that we offer value for money in securing what’s valuable to our customers. We are constantly investing in latest security technology to continue offering peace of mind. We would like to thank you for your continued business.
Kind regards,
The Vaults Group.
Very professional service
Very professional service and robust layered security. Impressed.
10 April 2026
Unprompted review
Reply from The Vaults Group
Thank you, Tom, for your 5-star review.
We are delighted that you are happy with our service and security. This is paramount in keeping your valuables safe. We appreciate your kind feedback.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Enrique.
We appreciate your positive feedback, and hope to see you again soon.
Best wishes,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Tina.
We are pleased that you are happy with our service, and extremely helpful staff. This is great to hear! We look forward to seeing you again.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Shalini.
We appreciate your positive feedback, and are pleased that you are happy with our staff and accessibility.
Kind regards,
The Vaults Group.
Nick was great
Nick was great, I didn’t need to ask any questions as he covered everything in the tour.
5 April 2026
Reply from The Vaults Group
This is a great review. Thank you, John.
We appreciate you taking the time out to write this. Nick will be thrilled with your kind feedback. We hope to see you again soon.
Kind regards,
The Vaults Group.
I was very impressed on how welcome I…
I was very impressed on how welcome I was made to feel and the high level of security you have on the premises.
8 April 2026
Reply from The Vaults Group
This is a fantastic review! Thank you, Colin.
We are thrilled that you are happy with our welcoming staff and high-spec, state of the art security. This is paramount in keeping your valuables safe, offering peace of mind. We appreciate your great feedback and hope to see you again soon.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
This is a great review. Thank you, Gerard.
We are delighted that you are happy with our service and you are staying with us! This is wonderful to hear, and we appreciate your continued custom :)
Kind regards,
The Vaults Group.
easy to deal with
4 April 2026
Reply from The Vaults Group
Thank you for your 5-star review, Spencer.
We appreciate you taking the time to do this, and hope to see you again soon.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review,.
We appreciate your kind feedback and look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Helpful staff easy to set up.
Took about 30 minutes to set up, personal professional service. Good use of technology together with strong physical infrastructure provides excellent reassurance at a reasonable cost.
2 April 2026
Reply from The Vaults Group
This is a brilliant review. Thank you, Hugh.
We are delighted that you are happy with our costs, professional service and high-spec security, which is paramount in keeping your valuables safe, offering peace of mind. We appreciate your kind feedback and look forward to seeing you soon.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star rating, Caterina.
We are delighted to know that you rate us as an 'excellent service. This is great to hear. We hope to see you soon.
Kind regards,
The Vaults Group.
I am glad to find Newcastle Vaults ,at…
I am glad to find Newcastle Vaults ,at a time when this kind of great service is in very short supply,locally.
2 April 2026
Reply from The Vaults Group
Thank you for your 5-star review, Daniel.
We are thrilled that you found us and that you are happy with our service and location. We appreciate this great feedback and hope to see you again soon.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Winlocks.
We appreciate your positive feedback on the service you receive, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Very secure place service is amazing…
Very secure place service is amazing and staff is very friendly and helpful and professional.
30 March 2026
Reply from The Vaults Group
This is a fantastic review. Thank you, Eric.
We are delighted that you are happy with our service and staff. We love to read great reviews like yours, and we look forward to seeing you again soon.
Many thanks,
The Vaults Group.
Excellent service
31 March 2026
Reply from The Vaults Group
Thank you for your 5-star review, K Webster.
We are thrilled that you rate our service as 'excellent' This is great to hear! we look forward to seeing you again soon.
Best wishes,
The Vaults Group.
Reply from The Vaults Group
Thank you for your feedback on the service that you receive, Les.
We appreciate you taking the time to do this, and hope to see you again soon.
Kind regards,
The Vaults Group.
Excellent customer service
Excellent customer service. Great staff. Highly recommend Newcastle service. Many thanks 😊
29 March 2026
Reply from The Vaults Group
Thank you for your 5-star review, Taslima.
We are delighted that you are happy with the excellent customer service you receive at Newcastle Vaults. We appreciate your high recommendation on our service and look forward to seeing you again.
Kind regards,
The Vaults Group.
Very helpful staff and polite
The staff always welcomes you very Kind and friendly.you can go in anytime any day lovely place.
28 March 2026
Reply from The Vaults Group
Thank you for your 5-star review, Nazreen.
We are thrilled that you are happy with our welcoming and friendly staff, and our appointment system. We value your positive feedback, and look forward to seeing you soon.
Many thanks,
The Vaults Group.
Mell and misty were extremely helpful…
Mell and misty were extremely helpful and nothing was too much trouble, would recommend
23 March 2026
Reply from The Vaults Group
Thank you for taking the time to leave us a review, Mervyn.
Mel & misty will be thrilled with your kind feedback and we are pleased that you are happy with the service they delivered.
We're also delighted that you would recommend us. This is great!
Many thanks,
The Vaults Group.
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