I have been using this very professional courteous service for many years now. This vault is run very efficiently and I am always met by very friendly staff whenever I visit. If you have precious or... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had an excellent experience with Reading Vaults. Their service truly stands out, especially when it comes to security. The facility is equipped with what I believe is one of the best and most ad... See more
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Alex provided an exemplary service from the initial telephone enquiry to the completion of signing up. All questions were clearly answered and I was very impressed with the facilities and satisfied I... See more
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Both James and Mark were very professional, very courteous in assisting me to secure a safety deposit box for my items. The information and process was clear to follow, today and for any future visit... See more
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Company details
Written by the company
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of fifteen Safe Deposit Box facilities located in Dublin, West Dublin, Cork, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading, Barcelona & Madrid. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2026.
Written by the company
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Contact info
United Kingdom
- info@thevaultsgroup.com
- thevaultsgroup.com
4.9
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
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Reply from The Vaults Group
Thank you for your 5-star review, Ian.
We are pleased that your experience was good and staff were welcoming and friendly. This is great to hear! We look forward to seeing you soon.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Allan.
We appreciate your kind feedback on our service, and look forward to seeing you again.
Kind regards,
The Vaults Group.
very helpful
1 May 2026
Reply from The Vaults Group
Thank you for your 5-star review.
We are pleased that you are happy with our service, and we hope to see you again soon.
Kind regards,
The Vaults Group.
The staff were very polite and helpful
The staff were very polite and helpful.
Went through all details clearly.
Very happy with level of service
29 April 2026
Reply from The Vaults Group
Thank you for your 5-star review, Masood.
We are delighted that you are happy with the service received, and the staff were polite, helpful and all was clearly explained. We appreciate your kind feedback and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Just renewed
Always recieved an extremely professional and friendly service, having been a customer for three years I've just renewed. Would recommend to anyone who needs secure storage for valuables.
29 April 2026
Reply from The Vaults Group
This is a fantastic review. Thank you.
We are thrilled that you are happy with our service, and continue to be a valued customer of ours. Thanks again for the recommendation, we appreciate this.
Many thanks,
The Vaults Group.
Ali at the desk was amazing throughout…
Ali at the desk was amazing throughout the whole process. Amazing 5 star service by him.
27 April 2026
Reply from The Vaults Group
This is a brilliant review. thank you.
We are delighted that you are happy with the service you received throughout the set up process by Ali. He will be thrilled with your kind feedback. We look forward to seeing you again.
Kind regards,
The Vaults Group.
Amazing staff.
Amazing staff.
Always helpful and curtious.
A prized asset to the company
They've helped me so much with my disabilities.
Credit to you all
Ronnie
11 April 2026
Unprompted review
Reply from The Vaults Group
This is a fantastic review. Thank you, Ronnie.
We are delighted that you are happy with the service you receive and that the staff are always helpful and courteous. They will be thrilled with your great feedback. We hope to see you again soon.
Many thanks,
The Vaults Group.
Very happy with the service level
Very happy with the service level, facilities available and ease of use. Highly recommended.
21 April 2026
Reply from The Vaults Group
Thank you for your kind review, John.
We are delighted that you are happy with our service and facility. We're thrilled with your recommendation, and look forward to seeing you again.
Kind regards,
The Vaults Group.
Very professional and helpful…
Very professional and helpful throughout. Felt reassured that my valuables were in a safe place.
24 April 2026
Reply from The Vaults Group
Thank you, Allan, for your 5-star review.
We are thrilled that you are happy with our service, and that our staff assured you that your valuables are in safe hands, offering peace of mind.
Kind regards,
The Vaults Group.
Professional service made it easy to…
Professional service made it easy to open an account
20 April 2026
Reply from The Vaults Group
Thank you for your 5-star review.
We appreciate your kind feedback and look forward to seeing you again.
Best wishes,
The Vaults Group.
New Customer
Despite carrying out what was a comparatively small transaction in the Newcastle branch, I was treated with courtesy and respect. I was impressed by the professionalism shown by the staff and would highly recommend to anyone.
23 April 2026
Unprompted review
Reply from The Vaults Group
This is a brilliant review. Thank you, Mr Dawson.
We are delighted that you were happy with the service you received and our staff displayed courtesy and respect. We appreciate your recommendation. Thanks again.
Best wishes,
The Vaults Group.
good service,safe
11 April 2026
Reply from The Vaults Group
Thank you for your review.
We appreciate you taking the time to do this, and hope to see you again soon.
Many thanks,
The Vaults Group
Reply from The Vaults Group
Thank you for your 5-star review.
We appreciate your positive feedback, and we hope to see you soon.
Kind regards,
The Vaults Group
Great service, very welcoming
I was a complete novice to this kind of service so didn't know what to expect. I forget her name but the lady who opened my account and inducted me was extremely welcoming and made what could be quite an intimidating experience very easy and straightforward. The whole process was smooth, and incredibly quick and efficient.
21 April 2026
Reply from The Vaults Group
This is a fantastic review. Thank you.
We are delighted that you were happy with our service and the staff member who made you feel welcomed. We appreciate your kind feedback and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Quick and efficient service
Quick and efficient service in person at vault or on telephone
Staff always helpful
21 April 2026
Reply from The Vaults Group
Thank you for your 5-star review.
We are delighted the staff were helpful and offered a quick and efficient service. We value your positive feedback, and look forward to seeing you soon.
Many thanks,
The Vaults Group
Easy process
15 April 2026
Reply from The Vaults Group
Thank you for your review.
We appreciate you taking the time to do this, and hope to see you again soon.
Many thanks,
The Vaults Group
Reply from The Vaults Group
Thank you for your 5-star review.
We are delighted the staff were helpful and friendly and offered an amazing service. We value your positive feedback, and look forward to seeing you soon.
Many thanks,
The Vaults Group
Very good service good friendly staff…
Very good service good friendly staff very helpful
16 April 2026
Reply from The Vaults Group
Thank you for your 5-star review.
We are thrilled that you are happy with our helpful and friendly staff. We value your positive feedback, and look forward to seeing you soon.
Many thanks,
The Vaults Group
Reply from The Vaults Group
Thank you for your 5-star review.
We appreciate you taking the time to do this, and hope to see you again soon.
Many thanks,
The Vaults Group
I have had a very positive experience…
I have had a very positive experience with Madrid Vaults. The team is professional and helpful, and the rental process was smooth and straightforward.
The facilities feel secure and well-maintained, giving great peace of mind. I would recommend Madrid Vaults to anyone looking for a reliable safe deposit box service.
14 April 2026
Unprompted review
Reply from The Vaults Group
This is a brilliant review. Thank you, Olga
We are thrilled that you are happy with the service and staff at Madrid Vaults. All our facilities are fitted with high-spec, state-of-the-art security to keep your valuables safe, offering peace of mind.
We appreciate your kind feedback and look forward to seeing you again.
Many thanks,
The Vaults Group.
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