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The Towel Shop Reviews 

13,385
•
TrustScore 4.5 out of 5

4.7

Bathroom Remodeler
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Review summary

Created with AI, based on recent reviews

Considering 2,566 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and softness of the towels and robes, noting that these items offer fantastic value for money. People also appreciate the extremely quick delivery service and smooth ordering process, ensuring purchases arrive securely and right on time. However, some people mentioned that a few items felt surprisingly thin and completely lacked the expected luxury softness. Some reviewers were not happy with the sizing, finding certain garments too tight or smaller than officially described. A few other people also felt that returning unwanted products was a costly, frustrating, and painful process.

What people talk about most

Product

Consumers find product satisfaction to be generally high, with many reviewers praising the excellent quality,... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the soft, absorbent towels... See more

Delivery service

Clients share positive opinions on delivery service, with reviewers highlighting that orders consistently... See more

Price

Users describe positive interactions with price, frequently highlighting great value for money and reasonable... See more

Order

Customers had positive experiences with order, frequently praising the smooth purchasing process and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website really easy to use with a good range of products to choose from to suit all budgets. Lots of payment options at checkout. Was contacted the next day to advise the colour I’d ordered was out of... See more

Rated 5 out of 5 stars

I bought two of these hooded gowns, one white and one beige-brown. They are large and made from good quality towelling material. They arrived within three days and I think they’re excellent value for... See more

Rated 5 out of 5 stars

The products I bought are both excellent and are very good quality. The fit is good and my wife and myself are very pleased with the robes. The price was very good considering the quality. Delivery wa... See more

Rated 5 out of 5 stars

The quality of the products I ordered was excellent and it arrived very quickly. I ordered 2 hooded bathrobes for my teenage sons. There was a slight issue with order but this was swiftly rectified wi... See more

Popular products

See all
Egyptian Collection 100% Cotton Towelling Dressing Gown - Hooded

Egyptian Collection 100% Cotton Towelling Dressing Gown - Hooded

TrustScore 4.5 out of 5

4.6

(385)

Egyptian Collection Towelling Dressing Gown - Shawl Collar

Egyptian Collection Towelling Dressing Gown - Shawl Collar

TrustScore 4.5 out of 5

4.7

(151)

700 GSM Royal Egyptian Bath Sheets – Extra Thick & Plush (90 x 150 cm)

700 GSM Royal Egyptian Bath Sheets – Extra Thick & Plush (90 x 150 cm)

TrustScore 4.5 out of 5

4.7

(151)

100% Pure Cotton Terry Towelling Dressing Gown

100% Pure Cotton Terry Towelling Dressing Gown

TrustScore 4.5 out of 5

4.7

(134)

100% Cotton Lightweight Waffle Dressing Gown

100% Cotton Lightweight Waffle Dressing Gown

TrustScore 4.5 out of 5

4.7

(116)

Extra Deep Fitted Sheet (Up to 16")

Extra Deep Fitted Sheet (Up to 16")

TrustScore 4.5 out of 5

4.7

(109)

Luxury Hooded White Terry Towelling Dressing Gown - Egyptian Collection Soft Cotton

Luxury Hooded White Terry Towelling Dressing Gown - Egyptian Collection Soft Cotton

TrustScore 5 out of 5

4.8

(106)

500GSM Royal Egyptian Bath Sheets

500GSM Royal Egyptian Bath Sheets

TrustScore 4.5 out of 5

4.6

(100)

700 GSM Royal Egyptian Luxury Hand Towels

700 GSM Royal Egyptian Luxury Hand Towels

TrustScore 4.5 out of 5

4.7

(93)

700 GSM Royal Egyptian Luxury Towels

700 GSM Royal Egyptian Luxury Towels

TrustScore 4.5 out of 5

4.7

(88)

Company details

  1. Bathroom Remodeler
  2. also in
  3. Bedroom Furniture Store
  4. Kitchen Supply Store

About The Towel Shop

Written by the company

At The Towel Shop we are committed in providing you with the best customer service, we are now offering all our customers a 365 Day Returns Policy with FREE Shipping on all our products.

www.thetowelshop.co.uk

Written by the company

1 year money back guarantee
We are committee in providing you with the best customer service therefore, we now offer all our customers a 365 Day Returns Policy with FREE UK Shipping on all our products.
FREE UK Delivery
We offer FREE Delivery on all our products throughout mainland UK - *Minimum purchase required
Low prices for all
Our customers come first and for that reason, we ensure that our low wholesale prices are passed on to all our customers so you make all the savings.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(13,385)

2,339 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very happy

Great price,good delivery and communication throughout.Great quality. Will keep me very warm in the winter.

2 September 2026
Rated 2 out of 5 stars

Delivered by a snail

8 September 2026
The Towel Shop logo

Reply from The Towel Shop

Hi Mark, we're sorry the item/service didn't meet your expectations. We place a real emphasis on quality here at The Towel Shop and are sorry this slipped through. Your feedback helps us do better.

Kind Regards

Graham

Rated 5 out of 5 stars

I recently purchased fitted sheets

I recently purchased fitted sheets, pillows, pillow protectors and a towelling robe and am very happy with all of them. The sheets were excellent value. They are lovely quality and deep enough to fit properly. I was so pleased with the pillows and protectors that I've ordered more for a different bed. The robe is great quality too.
Altogether I'm very happy with this company and have already recommended it to friends and family.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Quality Organic Towels

I bought the organic towels in both the large and medium sizes from The Towel Shop. The quality is amazing—they’re lovely, thick and feel really good quality. I’m sure I’ll be using them for many years to come. Great value for the price. Highly recommended!

7 September 2026
Rated 5 out of 5 stars

Lovely item

Straightforward delivery process. Well packaged and easy delivery. Lovely, high quality item at reasonable price. Will definitely order from here again.

7 September 2026
Rated 4 out of 5 stars

Good all rounders (towels)

The recycled cotton hand towel are good basic towels, they don't shed fibres but have got thread pulls.
The 500gsm bath towels are a good all rounder, quick drying, and more a "rough" trowel not thick and luxurious, but I don't mind I prefer that. Nice colour as described and very good value. Well packaged, good communication and delivered within time scale. Happy with my purchase.

30 August 2026

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