The Towel Shop Reviews 

13,395
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,566 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and softness of the towels and robes, noting that these items offer fantastic value for money. People also appreciate the extremely quick delivery service and smooth ordering process, ensuring purchases arrive securely and right on time. However, some people mentioned that a few items felt surprisingly thin and completely lacked the expected luxury softness. Some reviewers were not happy with the sizing, finding certain garments too tight or smaller than officially described. A few other people also felt that returning unwanted products was a costly, frustrating, and painful process.

What people talk about most

Product

Consumers find product satisfaction to be generally high, with many reviewers praising the excellent quality,... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the soft, absorbent towels... See more

Delivery service

Clients share positive opinions on delivery service, with reviewers highlighting that orders consistently... See more

Price

Users describe positive interactions with price, frequently highlighting great value for money and reasonable... See more

Order

Customers had positive experiences with order, frequently praising the smooth purchasing process and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website really easy to use with a good range of products to choose from to suit all budgets. Lots of payment options at checkout. Was contacted the next day to advise the colour I’d ordered was out of... See more

Rated 5 out of 5 stars

I bought two of these hooded gowns, one white and one beige-brown. They are large and made from good quality towelling material. They arrived within three days and I think they’re excellent value for... See more

Rated 5 out of 5 stars

The products I bought are both excellent and are very good quality. The fit is good and my wife and myself are very pleased with the robes. The price was very good considering the quality. Delivery wa... See more

Rated 5 out of 5 stars

The quality of the products I ordered was excellent and it arrived very quickly. I ordered 2 hooded bathrobes for my teenage sons. There was a slight issue with order but this was swiftly rectified wi... See more



Company details

  1. Bathroom Remodeler
  2. also in
  3. Bedroom Furniture Store
  4. Kitchen Supply Store

About The Towel Shop

Written by the company

At The Towel Shop we are committed in providing you with the best customer service, we are now offering all our customers a 365 Day Returns Policy with FREE Shipping on all our products.

www.thetowelshop.co.uk

Written by the company

1 year money back guarantee
We are committee in providing you with the best customer service therefore, we now offer all our customers a 365 Day Returns Policy with FREE UK Shipping on all our products.
FREE UK Delivery
We offer FREE Delivery on all our products throughout mainland UK - *Minimum purchase required
Low prices for all
Our customers come first and for that reason, we ensure that our low wholesale prices are passed on to all our customers so you make all the savings.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(13,395)

2,348 reviews in the last 12 months

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Rated 5 out of 5 stars

after discovering this shop i will…

after discovering this shop i will always use it ,the quality of the bedding i bought is outstanding ,the prices are so reasonable ,i can honestly say in comparison to other sites this is by far the best for your money ,fast service too ,keep it up ,i would recommend these for the fussiest buyer ,well done

30 August 2026
Rated 5 out of 5 stars

We use a lot of towels in our sauna and…

We use a lot of towels in our sauna and as people come un various sizes we have found the size of the bath towel is ideal for regular size guys and the bath sheet perfect for the more rotund gentlemen. I use the 400gsm as they wash and dry quickly. I am very pleased to have found the Towel Shop and will be using them a lot for our sauna.

30 August 2026
Rated 4 out of 5 stars

Delighted with both hand and bath…

Delighted with both hand and bath towels. Of a very good quality and lovely soft feel to them. Tea towels I am not enamoured with them that are thin and could see through also a lot of threads that they I had to cut off with scissors.

30 August 2026
Rated 2 out of 5 stars

The order took very long to arrive and…

The order took very long to arrive and when I called to chase it up the store clerk seemed very unbothered and not helpful at all.
Because of how long the items took I never actually received them. Two weeks later, I’m still waiting for a refund.

30 August 2026
The Towel Shop logo

Reply from The Towel Shop

Hello

Thank you for reaching to us.
I am sorry about the issue with your recent purchase from us.
Our Free Shipping timescale is 3-5 working days.
But due to Bank Holiday weekend, Royal Mail faced a lot of delays, something which was out of our control.
I am pleased to confirm your order was fully refunded and confirmation email has been sent.

Thanks
Bob

Rated 5 out of 5 stars

Very good

The robe is very good for the price.
Received it very quickly.
I like it.
Excellent service from The Towel Shop.

24 August 2026
Rated 5 out of 5 stars

Bought 4x 200TC Percale Flat Sheets, however

Bought 4x 200TC Percale Flat Sheets, 2 double, 2 king. When comparing the material weight it's quite obvious that the weight is not the same, 1x king is heavier despite being labeled 200TC. Not sure what is going on here other than something is amiss.

Edit: Revised to 5 stars as a very helpful customer services representative reached out offering a refund for the sheet and investigating why there is a difference, along with an explanation.

30 July 2026
The Towel Shop logo

Reply from The Towel Shop

Hi Chris, we're sorry the item/service didn't meet your expectations. We place a real emphasis on quality here and are sorry this slipped through. Your feedback helps us do better. Please contact us at sales@thetowelshop.co.uk, and we can discuss a resolution.

Kind Regards

Graham

Rated 5 out of 5 stars

Superb.....

Great Service, express delivery, best quality towels and flannels for the price, this is my return to this shop and I will do so again!!

20 August 2026

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