Ticket Merchant Reviews 

4,844
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of ordering and receiving tickets. Many appreciate the smooth process, excellent communication, and helpful updates that make attending events stress-free. People often secure great seats, even for last-minute purchases, and commend the friendly, accommodating staff at events. However, some customers also noted occasional issues with ticket delivery or access. A few reviewers reported not receiving barcodes or emails, leading to difficulties scanning tickets or gaining entry to events.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently describing it as outstanding, easy, and... See more

Service

Customers consistently note positive experiences with service, praising the seamless and smooth process from... See more

Order

People report positive experiences with order, finding the process of purchasing tickets easy and smooth from... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness and friendliness of... See more

Location

Consumers find location to be positive, with many reviewers praising the venue's atmosphere and suitability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tickets came through the same day to my email no problem, the scan took few times to work but happy get through the MCG great seats. Will definitely use again. I was able to purchase two tickets... See more

Rated 5 out of 5 stars

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more

Rated 5 out of 5 stars

As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more

Rated 5 out of 5 stars

The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more


Company details

  1. Event Ticket Seller

Written by the company

Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,844)

1,098 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ticket Merchant made it happen !

Ticket Merchant made the purchasing easy. Got to see our favourite team play in the beautiful People’s First Stadium. Fantastic all round. Thankyou !

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Great tickets

Great tickets, no fault of the quality and very trustworthy. we bought them last minute and were able to get 10 tickets for all of us. highly recommend

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience all round

I was thrilled to get last minute tickets to the game! Ticket Merchant made it super easy, the tickets arrived in the days preceding the event. It was easy to download and use the tickets. We had a wonderful time and our team won! A great experience all round.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Ticket Merchant Excellence.

Ticket Merchant made the entire process of arranging tickets a dream. My father & I attended the Carlton Vs West Coast AFL game & the ticket allocation for this, is spot on. It was excellence, indeed. If attending anything in the future that requires tickets, ticket merchant is, the very answer.

27 June 2026
Unprompted review
Rated 4 out of 5 stars

Accessible Website

The website is easy to access, no complications at the time of ordering tickets. By the time the gig came around I was expecting an email about my tickets. Instead, I went online and found them in my profile, so a little hassle there - but no panics! And had an awesome time. So thankful I could find floor tickets to my favourite band, the blisters were totally worth it!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy Process

Purchasing tickets and checking out was easy to navigate. Prices well worth it. Concert was unbelievable and definitely recommend

24 June 2026
Unprompted review
Rated 5 out of 5 stars

MCG experience

We come from Ballarat so parking is always priority for us, we parked at the Melbourne tennis Center across the bridge at the rail station so that was good.
We took 2 freinds from country interstate so the G was very special experience for them.
The game was competitive start to finish and we got out of the carpark easily so home about 12:30, all in all, good day/night.
Cheers Craig

7 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look