I've been buying various kinds of tea from The Tea Makers of London for many years, and it's always been high quality, providing lots of interesting options. I've not had to engage with their customer... See more
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Review summary
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I would recommend the Tea Makers of London fervently. The teas are to my taste, the customer service earns their 5 stars easily. Thank you for giving me such gustative pleasure every time I drink one... See more
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Fabulous tea, impeccable service, easy to order...who could ask for more? Truly, some of the finest teas I've ever tasted. I was introduced to their teas at the Montague on the Park hotel in London. T... See more
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Tea Mary Grey. The Tea Makers of London I bought this tea previously for my mum who lives abroad, and it quickly became her favourite. She specifically requested that I order it again, which says... See more
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Company details
About The Tea Makers of London
Written by the company
The Tea Makers of London is an independent London tea company crafting single origin premium loose-leaf tea and teabags, guided by our Sri-Lankan (Ceylon) heritage and years of tea expertise.
From award-winning matcha green tea and best-selling English Breakfast tea to fragrant Supreme Earl Grey, umami Japanese green teas and authentic Taiwanese oolongs, there's a tea for every taste. Each one is chosen for its character, freshness and provenance.
As London tea makers, we source directly from smaller-scale farmers and plantations, share brewing knowledge with our customers and source new teas you won't find anywhere else.
Our teas deliver a truly luxurious and authentic experience with every sip. Discover why tea lovers choose The Tea Makers of London.
Contact info
United Kingdom
- theteamakers.co.uk
4.8
Excellent
549 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
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Reply from The Tea Makers of London
Hello, Kar Zal
Thank you for reaching out, and we sincerely apologise for the delay and any confusion regarding your order tracking status.
For orders within the EU, delivery can occasionally take up to 4 weeks to arrive due to standard shipping and customs processing. Please note, for orders dispatched to the EU with standard shipping, we do not offer live tracking updates.
If your order does not arrive after the 4-week mark, please contact our support team, directly at sales@theteamakers.co.uk with your order number, and we will immediately investigate the issue.
Thank you for your patience and understanding.
Many Thanks,
The Tea Makers of London
Aromatic tea
My Earl Grey package (125 g. tin/tea caddy) arrived promptly and the leaves were highly aromatic. After being steeped, the tea tasted so fresh and fragrant.
Absolutely terrific!
8 June 2026
Reply from The Tea Makers of London
Hello, Richard
Thank you so much for the wonderful review!
We are absolutely thrilled to hear that your Supreme Earl Grey arrived promptly and that you enjoyed the vibrant aroma and fresh, fragrant taste of the loose leaves. We take great pride in our Earl Grey; from the carefully selected Ceylon black tea leaves to the touch of bergamot and beautiful blue cornflowers, so knowing it hit the mark for you made our day.
It truly is the perfect brew to help you slow down and take a well deserved break. Enjoy your future tea moments, and thank you for being a part of our tea community!
Many Thanks,
The Tea Makers of London
Reply from The Tea Makers of London
Hello,
Thank you for your kind feedback! We are thrilled to hear that you are absolutely loving our Supreme Earl Grey. It's definitely a favourite of ours too. Happy brewing!
Many Thanks,
The Tea Makers of London
Very prompt with delivery and the teas…
Very prompt with delivery and the teas I had were delicious, especially the English breakfast one
5 June 2026
Reply from The Tea Makers of London
Hello, Delia
Thank you so much for the fantastic review!
We are delighted to hear that you enjoyed our prompt delivery and loved the teas, our English Breakfast is definitely a favourite. We truly appreciate your feedback and look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
Reply from The Tea Makers of London
Hello, Soley
Thank you so much for the wonderful review!
We are absolutely thrilled to hear that you loved our Supreme Earl Grey and that our team could get it packed and posted out to you so quickly. We always aim to provide top-notch service to match our top-quality tea.
For us the Supreme Earl Grey is truly special, from the vibrant blue cornflowers mixed into the fine Ceylon black tea leaves to those bright, citrusy bergamot notes. It's the ultimate brew for taking a well-deserved moment to slow down and relax during the day.
We look forward to sending more of your favourite blends your way soon. Happy brewing!
Many Thanks,
The Tea Makers of London
Very quick service
Very quick service. Tea was delivered one day late, due to courier error. But The Tea makers resolved the issue. Would buy from them again.
5 June 2026
Reply from The Tea Makers of London
Hello, Apex
Thank you so much for your review and for taking the time to share your experience!
We are so glad we could help get the delivery issue sorted out for you quickly. While we always aim for seamless next-day delivery, we're happy our team could resolve the issue and make things right.
Your kind words and willingness to buy from us again mean the world to us. We look forward to serving you your next batch of tea!
Many Thanks,
The Tea Makers of London
Such high-quality products
Such high-quality products, particularly the green teas which I have enjoyed in the last two weeks. Very prompt service and user friendly website. T2 used to be my favourite supplier before Brexit but now I shall order From Tea Makers.
5 June 2026
Reply from The Tea Makers of London
Hello, Richard
Thank you so much for taking the time to share such a wonderful review! We are absolutely delighted to hear that you are enjoying our high-quality green teas and that they have made such a positive impression over the last two weeks.
Providing a user-friendly website experience and prompt, reliable service are top priorities for us, so it is fantastic to know we met your expectations. We are incredibly proud to be your new go-to tea supplier and look forward to sharing many more exceptional blends with you in the future. Happy brewing!
Many Thanks,
The Tea Makers of London
Good tea, and good service
I've been buying various kinds of tea from The Tea Makers of London for many years, and it's always been high quality, providing lots of interesting options. I've not had to engage with their customer service beyond purchasing, though. I'm also not the biggest fan of their site's chat bot, but those seem standard these days, and it's easy enough to dismiss.
3 June 2026
Reply from The Tea Makers of London
Hello,
Thank you so much for being a loyal customer over the years! We are thrilled to hear that you enjoy our wide selection and that our teas consistently meet your high standards for quality.
We appreciate your honest feedback regarding our website's chatbot. We are always looking for ways to improve the online shopping experience, and your input helps us better understand our customers' preferences.
Thank you again for your continued support, and we look forward to sharing many more exceptional cups of tea with you in the future!
Many Thanks,
The Tea Makers of London
The tea i bought from the tea makers of…
The tea i bought from the tea makers of london was absolutely 1st class.
Their special ceylon tea especially is fantastic
4 June 2026
Reply from The Tea Makers of London
Hello, Per Madsen
Thank you so much for the wonderful review!
We are absolutely thrilled to hear that you found your experience with us to be first-class, and we are especially delighted that you enjoyed our Luxurious Pekoe Ceylon Tea.
Our Luxurious Pekoe is truly a labour of love. We source these high-quality, single origin leaves from the historic Maskeliya region in Sri Lanka, where they are crafted using authentic, 150 year old orthodox traditions. It is fantastic to know that its signature malty sweetness, comforting caramel aroma, and smooth finish hit the mark for you.
Whether it's serving as your morning jumpstart or relaxing afternoon pick me up, we are honoured to be a part of your daily tea ritual. Thank you for choosing us, and we look forward to sharing many more exceptional brews with you in the future!
Many Thanks,
The Tea Makers of London
Recieved my first order last week
Recieved my first order today, order arrived in good time and packaged well.
I ordered the 2017 ripe pu-erh cake. Well bodied with lots of deep flavours. My method of brewing is gongfu using larger sharing pots so around 200ml per steep. 8g-10g with short steeps developed well. Lost its luster after the 9th pour. The tarry lapsang is without doubt the smokiest lapsang i have ever encountered which is perfect as I like pure smokey teas as well as blending my own caravans. My finial tea in this order was the white peony dry smell is great. Full large leaves vibrant in colour with the right amount of oxidation. Good mix of silver buds within. I have yet to drink it but looks like its going to be a winner.
Will order again!!!
4 June 2026
Reply from The Tea Makers of London
Hello, Harry
Thank you so much for taking the time to share such a detailed review. We are absolutely thrilled that your first order arrived quickly and safely. It is always a pleasure to connect with fellow tea enthusiasts who appreciate traditional brewing.
We are glad you enjoyed the deep, full-bodied flavours of the 2017 Ripened Pu-Erh Cake. Your Gongfu brewing method sounds perfect for drawing out the complex, earthy characteristics and smooth mouthfeel of this Yunnan vintage, and getting nine excellent pours is a true testament to its quality.
It is also great to hear that the Tarry Lapsang Souchong met your high standards. We intentionally use the traditional method of smoking the leaves over horsetail pine to amplify that bold character, and we are delighted it works so well for your personal enjoyment and custom blends.
Additionally, you have an excellent eye when it comes to the White Peony. The large leaves and abundant silver buds highlight this supreme-grade, early spring harvest from Fujian. Because its minimally processed, it retains a beautiful freshness, and we hope you love its light floral notes and honeyed pear sweetness when you steep it.
Thank you again for choosing us for your tea journey. We look forward to welcoming you back for your next order!
Many Thanks,
The Tea Makers of London
Prompt and courteous attention
1 June 2026
Reply from The Tea Makers of London
Hello, Silvia
Thank you so much for the kind review!
We are delighted to hear that you experienced prompt and courteous attention from our team. Our Fill Your Own Teabags are indeed designed to make enjoying your custom loose-leaf blends as seamless and convenient as possible, whether you are at home or on the go.
Your support means a great deal to us, and we look forward to serving you again soon. Happy brewing!
Many Thanks,
The Tea Makers of London
Green Tea
Everything was great. tea selection, product quality, service, transportation, timing. Now I just have to taste these good teas.
3 June 2026
Reply from The Tea Makers of London
Hello, Vittorio
Thank you so much for the wonderful review!
We are thrilled to hear that everything from our tea selection and product quality to our service, transportation, and timing met your expectations. Providing a seamless experience is always our top priority.
We hope you thoroughly enjoy tasting your new teas. Please let us know which ones end up being your favourites, and we look forward to serving you again soon.
Many Thanks,
The Tea Makers of London
Reply from The Tea Makers of London
Hello, Mrs Brayne
Thank you so much for the fabulous review! We are thrilled to hear that your order arrived quickly and that you enjoyed the packaging.
Our Japanese Sencha is a truly special green tea, harvested during the prized spring flush in Japan's historic Ise Bay district. We take great pride in ensuring that this Great Taste Award Winning tea arrives in perfect condition for you to enjoy.
Whether you are brewing it hot for a relaxing moment or preparing it cold for a refreshing lift, we hope it continues to be a favourite part of your day. Thank you for choosing us, and we look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
Reply from The Tea Makers of London
Hello,
Thank you so much for the wonderful review! We are thrilled to hear that you are enjoying our Peppermint Leaves tea and that is arrived promptly. We take great pride in sourcing the highest quality, intensely-menthol summer harvest to ensure that every cup delivers that cool, vibrant, and refreshing flavour you experienced.
Whether you are enjoying it as a soothing digestif or an afternoon infusion, we are delighted to be a part of your tea routine. Thank you for choosing us, and we look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
Leaf tea
I was recommended the Japanese matcha and I have the peppermint both of which are very good
1 June 2026
Reply from The Tea Makers of London
Hello, Daveena
Thank you so much for the wonderful review! We are thrilled to hear that you are enjoying both our Japanese Sencha and our Peppermint Leaves.
We always love hearing when recommendations hit the mark, and we truly appreciate you taking the time to share your feedback. Happy brewing, and we look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
Delivery was on time and package…
Delivery was on time and package arrived in good condition. Really enjoying the tea, and I intend to buy again ftom this company. Thank you.
1 June 2026
Reply from The Tea Makers of London
Hello, Pamela
Thank you for taking the time to share your feedback. We are pleased to hear that your order arrived promptly and in good condition. It is great to know that you are enjoying the tea, and we look forward to serving you again in the future.
Many Thanks,
The Tea Makers of London
I loved my purchases
I loved my purchases. They were delivered promptly. So I'm more than happy. I will certainly buy again.
1 June 2026
Reply from The Tea Makers of London
Hello, Christine
Thank you so much for your wonderful review! We are delighted to hear that you are happy with your purchases and that they arrived promptly.
Providing excellent service is always our priority, and it is great to know we met your expectations. We truly appreciate your support and look forward to welcoming you back as a customer in the future.
Many Thanks,
The Tea Makers of London
You can buy with confidence it will…
You can buy with confidence it will be packaged securely, and the Tea tastes good
1 June 2026
Reply from The Tea Makers of London
Hello, Michael
Thank you so much for taking the time to leave such a kind review! We are thrilled to hear that you enjoyed the taste of our tea and that your order arrived safely and securely.
Providing high-quality products and ensuring they reach you in a perfect condition is always our top priority. We truly appreciate your confidence in us and look forward to serving you again soon.
Many Thanks,
The Tea Makers of London
Delivered on time fab tasting tea
1 June 2026
Reply from The Tea Makers of London
Hello, Julie
Thank you so much for the wonderful review! We are absolutely thrilled to hear that your Supreme Earl Grey arrived right on time and that you are loving the 'fab' taste. It's one of our favourites, and we're so glad that it's bringing a little joy to your tea time. Happy brewing!
Many Thanks,
The Tea Makers of London
Superb teas
Superb teas, fast dispatch, great customer service and fair pricing. :) Will be back soon!
4 June 2026
Unprompted review
Reply from The Tea Makers of London
Hello, Stephen
Thank you so much for your kind words!
We are thrilled to hear that you enjoyed our teas and had a great experience with our shipping and customer service.
We look forward to welcoming you back soon!
Many Thanks,
The Tea Makers of London
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