I've been buying various kinds of tea from The Tea Makers of London for many years, and it's always been high quality, providing lots of interesting options. I've not had to engage with their customer... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would recommend the Tea Makers of London fervently. The teas are to my taste, the customer service earns their 5 stars easily. Thank you for giving me such gustative pleasure every time I drink one... See more
Company replied
Fabulous tea, impeccable service, easy to order...who could ask for more? Truly, some of the finest teas I've ever tasted. I was introduced to their teas at the Montague on the Park hotel in London. T... See more
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Tea Mary Grey. The Tea Makers of London I bought this tea previously for my mum who lives abroad, and it quickly became her favourite. She specifically requested that I order it again, which says... See more
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Company details
About The Tea Makers of London
Written by the company
The Tea Makers of London is an independent London tea company crafting single origin premium loose-leaf tea and teabags, guided by our Sri-Lankan (Ceylon) heritage and years of tea expertise.
From award-winning matcha green tea and best-selling English Breakfast tea to fragrant Supreme Earl Grey, umami Japanese green teas and authentic Taiwanese oolongs, there's a tea for every taste. Each one is chosen for its character, freshness and provenance.
As London tea makers, we source directly from smaller-scale farmers and plantations, share brewing knowledge with our customers and source new teas you won't find anywhere else.
Our teas deliver a truly luxurious and authentic experience with every sip. Discover why tea lovers choose The Tea Makers of London.
Contact info
United Kingdom
- theteamakers.co.uk
4.8
Excellent
548 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Excellent tea & prompt delivery
30 June 2026
Reply from The Tea Makers of London
Hello, Ann
Thank you so much for the lovely review! We are thrilled to hear that you enjoyed our tea and that your order arrived promptly. We look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
Great tea. Best Earl Grey.
Great tea. I would recommend. One of the best Earl Grey Tea I have tasted. Delicious.
30 June 2026
Reply from The Tea Makers of London
Hello, Mr Woodruff
Thank you so much for the wonderful review! We are absolutely delighted to hear that our Supreme Earl Grey is one of the best you have ever tasted.
We take great pride in sourcing the finest Ceylon black teas and blending them with vibrant blue cornflowers and subtle bergamot to create that distinct, aromatic citrus profile. It is wonderful to know that its rich yet delicate flavour hit the mark for you.
Thank you for recommending us, and we hope our Supreme Earl Grey continues to be your perfect go-to brew!
Many Thanks,
The Tea Makers of London
A Lovely Gift For My Daughter
I bought this tea as a gift. I haven't drunk any of it yet. Maybe the one receiving it will offer me a cup. I am pleased with the time from when I ordered it until I received it.
29 June 2026
Reply from The Tea Makers of London
Hello, Yeliab
Thank you so much for taking the time to leave a review! We are thrilled to hear that your order arrived promptly and that you chose our tea as a gift for your daughter.
We certainly hope she loves it, and that she shares a cup with you! We look forward to serving you again in the future, happy brewing!
Many Thanks,
The Tea Makers of London
Reply from The Tea Makers of London
Hello, Jeff
Thank you so much for the kind review! We are thrilled to hear that your orders always arrive on time and that you are enjoying our monthly subscription service. We look forward to continuing to provide you with great products and excellent service!
Many Thanks,
The Tea Makers of London
My order was processed in good time
My order was processed in good time. The tea is lovely. Enjoying it very much. Thank you .
29 June 2026
Reply from The Tea Makers of London
Hello, Aznvik
Thank you so much for the lovely review! We are thrilled to hear that your order arrived promptly and that you are thoroughly enjoying your tea.
Your support means a lot to us, and we look forward to serving you again soon. Happy brewing!
Many Thanks,
The Tea Makers of London
From the ordering
From the ordering, to the confirmation, the packing, dispatching & delivery, an excellent service alround.
29 June 2026
Reply from The Tea Makers of London
Hello, Kevin
Thank you so much for your kind review! We are thrilled to hear that you had an excellent experience with every step of our process, from ordering to delivery. Providing a seamless service is always our top priority, and your feedback is incredibly rewarding for our team.
We appreciate your business and look forward to serving you again in the future!
Many Thanks,
The Tea Makers of London
Supreme by name, Supreme by nature!
The Earl Grey Supreme is just the best. I have been drinking numerous brands of EG for decades but this one stands out by the proverbial mile!
29 June 2026
Reply from The Tea Makers of London
Hello, Faiq
Thank you so much for the wonderful review! We are absolutely thrilled to hear that our Supreme Earl Grey stands out as your favourite, especially given your decades of experience with so many different brands.
We take great pride in selecting the high-quality, rolled wiry leaves to create that rich, well-rounded, yet delicate flavour profile and beautiful golden-amber colour. It is incredibly rewarding to know that its bright, citrusy, and floral qualities hit the mark for you.
Thank you for sharing your love for our blend, we are honoured to be your tea supplier, happy brewing!
Many Thanks,
The Tea Makers of London
I was looking for a present for a rose…
I was looking for a present for a rose lover and felt the rosebuds were interesting.
They arrived in good time and it is lovely to have them in a tin.
26 June 2026
Reply from The Tea Makers of London
Hello, Gill
Thank you for taking the time to leave such a lovely review! We are thrilled to hear that the rosebuds caught your eye and made for an interesting gift. It is wonderful to know they arrived promptly and that you enjoyed the tin packaging.
We truly appreciate your support and hope the recipient loves their gift!
Many Thanks,
The Tea Makers of London
Great tasting teas!
I am sad I had some increased border fees this time, but I always love the teas I get from here!
26 June 2026
Reply from The Tea Makers of London
Hello, Steph
Thank you for taking the time to share your feedback! We are absolutely thrilled to hear that you love our teas and that they keep you coming back.
We are truly sorry for the unexpected surprise with the increased fees on this order. International customs fees and import duties are unfortunately controlled entirely by local government authorities, so they can sometimes fluctuate without much warning.
We want every part of your experience with us to be wonderful, so we appreciate your understanding on this matter. Thank you again for being a valued customer, and we look forward to packing up your next favourite teas soon!
Many Thanks,
The Tea Makers of London
Reply from The Tea Makers of London
Hello, Jan
Thank you so much for your kind words! We are absolutely thrilled to hear that you are happy with your experience. We look forward to welcoming you back soon for another great cup of tea!
Many Thanks,
The Tea Makers of London
Bought an amazing present for my…
Bought an amazing present for my brother who has found a new love for tea, well now he can sample lots of different ones that are so pretty as well.
Delivery was amazing I got sent straight to his house, he’s delighted with his gift and riding more himself.
25 March 2026
Reply from The Tea Makers of London
Hello, Sarah
Thank you so much for your kind review! We are absolutely delighted to hear that your brother is enjoying his new tea collection and that the delivery went so smoothly. It's fantastic to know the gift brought him so much joy. We truly appreciate you taking the time to share your experience!
Many Thanks,
The Tea Makers of London
Great tea and gorgeous teapot and glasses
I love both the teas I bought plus the lovely little teapot and glasses. Quick delivery and quality excellent.
25 June 2026
Reply from The Tea Makers of London
Hello, Sharon
Thank you so much for the wonderful review! We are thrilled to hear that you love your new teas, teapot, and glasses. Providing excellent quality and fast delivery are top priorities for us, and we're glad we could deliver a great experience.
Happy brewing, and we hope to welcome you back again soon!
Many Thanks,
The Tea Makers of London
The tea arrived safely in good time…
The tea arrived safely in good time before the previous packet ran out. I also enjoyed sampling the trial packet of Ceylon Breakfast tea, and enjoyed it very much. Thank you!
25 June 2026
Reply from The Tea Makers of London
Hello, William
Thank you so much for taking the time to share your feedback. We are thrilled to hear that your tea arrived promptly and safely!
It also wonderful to know that you enjoyed the complementary loyalty gift, particularly the Ceylon Breakfast tea. We love sharing new flavours with our customers, and your kind words mean a lot to our team.
Thank you for your continued support, and we look forward to serving you again soon.
Many Thanks,
The Tea Makers of London
Tea is super and service good
23 June 2026
Reply from The Tea Makers of London
Hello, Kathleen
Thank you so much for the wonderful review! We are thrilled to hear that you are enjoying the super quality of our Assam Manjushree and had a great experience with our service. Sourcing this exceptional second flush tea was a true passion project for us, so knowing it hits the mark for your brew time means the world.
Happy brewing!
Many Thanks,
The Tea Makers of London
Nice product but the bags do not…
Nice product but the bags do not recycle as far as im aware. Improve that and would give 5*
Quick delivery.
23 June 2026
Reply from The Tea Makers of London
Hello, Clare
Thank you for taking the time to share your feedback! We are thrilled to hear that you enjoyed our tea and had a quick delivery experience.
Regarding the bags, we are happy to share that all of our bags are made from 100% recyclable plastic. We completely agree that sustainability is incredibly important, so we will look into making this recycling information clearer for future orders.
Thank you again for your feedback, and we look forward to serving you again soon. Happy brewing!
Many Thanks,
The Tea Makers of London
First time with company and Ali Shan tea
Presentation is good with it's own caddy which is nice. The tea is not as ready to be infused as some I've had, but it's flavour was delicious despite the wait. Perhaps try a different infuser next time.
19 June 2026
Reply from The Tea Makers of London
Hello, Mrs Gillespie
Thank you so much for sharing your feedback! We are thrilled to hear that you enjoyed the delicious flavour profile of our Ali Shan Oolong and that you appreciated the presentation of the caddy.
Because our Ali Shan tea leaves are tightly rolled into pellets, traditional for high mountain Jin Xuan Oolongs, they do take a little extra time to slowly unfurl and release their full, buttery sweetness and apricot notes.
Your idea to experiment with a different infuser is spot on! For tightly rolled leaves, we highly recommend using a spacious infuser basket or a teapot, rather than a small tea ball. Giving the leaves plenty of room to expand allows the water to circulate freely, which should help speed up the infusion process and deliver that exquisite flavour even faster.
Thank you again for your review, and happy brewing!
Many Thanks,
The Tea Makers of London
Reply from The Tea Makers of London
Hello, Susan
Thank you so much for the wonderful review! We are thrilled to hear that you enjoyed the tea and that your order arrived quickly and safely. It is also great to know that you found our website easy to navigate.
We truly appreciate your support and look forward to serving you again soon, happy brewing!
Many Thanks,
The Tea Makers of London
Superb teas; superb service
Great selection of teas. Clear and informative website which also provides good and interesting background on cultivation and growers.
Only query: are you going to stock hoji-cha again?
Thank you to all the team.
22 June 2026
Reply from The Tea Makers of London
Hello, Rosie
Thank you so much for your kind review! We are thrilled to hear that you enjoy our tea selection and find the information on our website about our farmers and cultivation interesting. Connecting our customers with the stories behind their tea is very important to us.
Regarding your question about Houjicha, we have passed your request along to our management team for review. We are always looking to tailor our stock to what our customers love, so we appreciate you letting us know you're looking for it.
Thank you from everyone on the team for your support!
Many Thanks,
The Tea Makers of London
Fabulous tea, impeccable service, easy to order. Who could ask for more?
Fabulous tea, impeccable service, easy to order...who could ask for more? Truly, some of the finest teas I've ever tasted. I was introduced to their teas at the Montague on the Park hotel in London. Their teas are authentic and delicious. I live in California and, after the disruption caused by the current usa government, am loving being able to get their tea again. Quick, easy order and 4 day delivery from the UK! Brilliant!
22 June 2026
Reply from The Tea Makers of London
Hello, Donna
Thank you so much for taking the time to share your wonderful experience! We are absolutely thrilled to hear that you enjoyed our teas at The Montague on the Park and that we can continue to deliver your favourites all the way to California.
We take great pride in the quality and authenticity of our blends, so knowing they rank among the finest you've tasted truly means the world to us. It is also fantastic to hear that our international shipping was seamless and arrived at your door in just four days.
Thank you for your loyal support, and we look forward to sending your next tea delivery soon. Happy brewing!
Many Thanks,
The Tea Makers of London
Reply from The Tea Makers of London
Hello, Jeff
Thank you so much for your kind review! We are delighted to hear that you are enjoying our flavours and that you had a great experience with our service.
We truly appreciate your support and look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
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