The TCM Group Reviews 

377
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the exceptionally knowledgeable staff and inspiring trainers who always create a wonderfully supportive learning environment, delivering engaging interactive sessions with great expertise and enthusiasm. People also highlight that the course content is exceptionally well-structured, offering a perfect balance between theory and practical tools that are directly applicable to professional and daily personal life. Some reviewers were not happy with the course materials, noting that the initial information provided could sometimes feel confusing or automated, and suggested that more detailed case studies and relevant examples would be beneficial.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently highlighting their wealth of knowledge, engaging... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the engaging, well-structured... See more

Service

Users describe positive interactions with service, highlighting exceptional training sessions that are both... See more

Product

Customers consistently note positive experiences with product, describing the coaching course as practical,... See more

Quality

Consumers express great satisfaction with the exceptional quality of the course, highlighting its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommend the Quality Conversations course to anyone - the day covered so many learnings and new ways of thinking things you thought you already knew. The course wasn’t dull, it explored va... See more

Company replied

Rated 5 out of 5 stars

I joined the three masterclass sessions covering Culture Catalysts, Redesigning People and Culture, and Culture as a Strategic Asset. Each session walked you through the simple methodology... See more

Company replied

Rated 5 out of 5 stars

Thoralf has been an excellent tutor for our first two days of our Leadership course. His explanations are engaging and thorough, with a very calm and approachable aura! I can take many things away fro... See more

Company replied

Rated 5 out of 5 stars

I took the 5-day mediation course with Marie Coombes. The course was very well-structured, striking the perfect balance between theory and practice. Marie was a brilliant instructor, who explained and... See more

Company replied


Company details

  1. Business Management Consultant
  2. Coaching Center
  3. Education Center
  4. Human Resource Consulting
  5. Mediation Service
  6. Training Centre

About The TCM Group

Written by the company

TCM putting people first

TCM is a leading global provider of mediation, investigations, coaching, conflict management, HR, culture change, turnaround and leadership consultancy and training services.

These companies are part of the TCM Group:

The TCM group Engage Leadership The Mediation Company Resolution Framework People & Culture Engage Coaching Transformational Culture The Investigation Company The People & Culture Association

Contact info

Join us at TCM Academy

At the TCM Academy we provide world-class training.

4.9

Excellent

TrustScore 5 out of 5

377 reviews

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4.9

All reviews

(377)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently attended the 3 days workshop…

I recently attended the 3 days workshop on conflict resolution facilitator course. It contributed to my learning and gave me confidence in solving complex issues at workplace.

1 April 2025
Unprompted review
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Reply from The TCM Group

Hi, thank you for your kind review! Kind regards, The TCM Group.

Rated 3 out of 5 stars

Left unsure

I recently attended the free webinar to gain insight into the 5 day mediation course and assess whether it would be worth investing in.

While the final 20 minutes of the session were genuinely useful, I found that a significant portion of the webinar – particularly the first 45 minutes – was heavily focused on sales content. Additionally, the extended personal account of the CEO’s journey, while perhaps inspiring to some, felt unnecessary and took away from the core purpose of the session.

A more balanced structure with practical content earlier on would have made the session more valuable for prospective participants.

Good session to have in the background as it takes awhile to get to the meat of the topic.

23 April 2025
Unprompted review
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Reply from The TCM Group

Hi Kimbra. Thanks for leaving your review and your detailed feedback. I'm glad you found the free 3 hour mediation skills topic taster useful.

I'd like to give a bit of context in light of your feedback:

The first ten minutes allowed my training and events manager to explain how the TCM Academy works (this is a core part of the topic taster - albeit it's not practical as such but it's important). I then set out my 30 years experience of mediation and RJ to set the session into context and to showcase how universally useful these skills and processes can be.

I also delivered the session and I ensured there were numerous interactive elements throughout the entire webinar including group work, Q&A, practical exercises and a detailed case study of a mediation case.

I am very happy to take all feedback on board and would be very happy to have a chat to discuss this further.

A lot of hard work went into designing and delivering this 3 hour topic taster, it was provided free of charge, plus the overall feedback during and following the session was so supportive and positive.

My antenna is always up for 'salesy' content and I genuinely don't believe that was what was going on. We did however want to showcase our expertise and commitment to excellence - as you'd expect on a topic taster. It seems that you found that didn't align with your expectations which I am sorry to hear.

If you wish, you can email me at david.liddle@thetcmgroup.com. I'd love to hear from you.

Many thanks, David Liddle, CEO of TCM

Rated 5 out of 5 stars

Psychological Diversity

This is the second course I have attended with the TCM Group. The courses are really well presented, really well written and really really informative, which then raises even more questions, all of which are answered with honesty, compassion and indepth knowledge. Marie Coombes is a joyously amazing consultant always willing to go to the extra mile.

3 April 2025
Unprompted review
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Reply from The TCM Group

Hi Gail, thank you for your kind review! We are so pleased to hear that you have enjoyed two of our courses with Marie. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Engaging and interesting

I came to the course knowing very little about investigations and left with a good awareness of the subject. The presenter was really engaging and made the subject matter come alive by providing numerous real life examples from his vast experience of working in the field. He was really engaging and the session soon became discursive as people felt self to ask questions and make comments throughout.

28 March 2025
Unprompted review
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Reply from The TCM Group

Hi Ruth, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Trainers and customer care

TCM has great trainers who provided a powerful training on mediation. The tools provided throughout and after the training are more than useful. The customer service was flexible and effective.

21 March 2025
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Reply from The TCM Group

Hi Bernadett, thank you for your kind review! We are so pleased to hear that you enjoyed the course and found it useful. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Excellent practical course to become an accredited workplace investigator.

An excellent course to become a workplace investigator. Very good and clear prep beforehand, nice small group for interactive breakouts and a great facilitator who used his extensive experience to illustrate the learnings. Recommended.

27 March 2025
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Reply from The TCM Group

Hi DR, thank you for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

The content of the training was great…

The content of the training was great andd very relevant to my profession. The trainer was very good and open to participants asking lots of questions.
I took away many tools that I will be using in my job.

27 March 2025
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Reply from The TCM Group

Hi Rwitu, thank you for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great training delivered by an…

Great training delivered by an experienced and knowledgeable trainer. The service provided by TCM has been excellent from start to finish. The pre-course information was excellent and the follow up support is great.

17 March 2025
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Reply from The TCM Group

Hi Nicola, thank you for your kind review! We are so pleased to hear that you enjoyed the course and found it useful. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Rosie provided a really good practice training session

Rosie provided a really good presentation and allowed for us to practice the practice guides in break out sessions. I was able to learn from the facilitator as well as my colleagues.

21 March 2025
Unprompted review
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Reply from The TCM Group

Hi Michael, thank you for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Took a two day online training on…

Took a two day online training on Practical Investigation Skills with TCM. The course was great and the experience excellent overall. The syllabus and training material was highly relevant for staff like me who do not have an investigation or HR background. The course provides you with a framework and tools to contribute to this body of work.

21 March 2025
Unprompted review
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Reply from The TCM Group

Hi Antoine, thank you for your kind review! We are so pleased to hear that you enjoyed the course and found it useful. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Holistic Mediation Course

Holistic mediation course. This is serious stuff! Seeing people come to a resolution is magical. The power and delivery of words can't be underestimated, it's an art. This course prepares you how to get people to do that .

Alan our facilitator, turned what could have been an intense week into something manageable and meaningful.
Would highly recommend.

3 March 2025
Unprompted review
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Reply from The TCM Group

Hi Lady S, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Enjoyable learning experience

The course was really enjoyable and practice based, led by a really knowledgeable trainer and the experience with the assessor was very positive and affirming.

7 March 2025
Unprompted review
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Reply from The TCM Group

Hi Chris, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Perfect fit for some feminist leadership training

We are so glad we went with TCM for our leadership training. We wanted to go beyond the basics of line management training and ensure we were achieving our goal of striving for feminist leadership whilst building an organisational culture we were proud to be a part of and this was a great start for us. Our facilitator Laura was the perfect fit with her background in international relations and her knowledge of the sector meant she was able to meet the needs of he delegates and the overall aim of our training!

5 March 2025
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Reply from The TCM Group

Hi Jess, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 4 out of 5 stars

This was relaxed informative and unlike…

This was relaxed informative and unlike many webinars welcomed interaction and debate. A very considered and actually a helpful session in a practical . I had a few technical problems and due to my internet connection I was kicked out before the end of the session. But would definitely attend any future sessions.

4 March 2025
Unprompted review
The TCM Group logo

Reply from The TCM Group

Hi Allanagh, thank you for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Excellent course

Excellent course, well delivered, Rossie was excellent

28 February 2025
Unprompted review
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Reply from The TCM Group

Hi David, thank you for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Superb training

Superb training; expert advice and guidance.

14 February 2025
Unprompted review
The TCM Group logo

Reply from The TCM Group

Hi Kathryn, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

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