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See what reviewers are saying
I used the company last year & got a refund. I opened a claim this year, sent the information requested & the email address is not working. No one answers the phone. I want a refund of my £75 fee A... See more
Did exactly what they said they would, and in a reasonable timeframe. Got my money within a month or two, which isn't bad considering it's HMRC we're talking about. Of course TRC took their fee, but i... See more
Company replied
These guys will leave no stone unturned to make sure you get back any overpaid taxes, Very easy online form to complete and you'll be suprised that you could be claiming a rebate just for washing your... See more
Company replied
Company details
Written by the company
The Tax Refund Company has been helping ordinary taxpayers check their tax codes for errors and claim tax refunds since 1994. With over 3.2 million taxpayers having applied for a tax code review and with a reputation for leaving no stone unturned in our search for overpaid tax, we’ve grown to become the UK’s leading professional tax refund specialists. Our No. 1 position is recognised by employers, Trade Unions and Professional Bodies and debt management companies the length and breadth of Britain, with more than 600 recommending our service to their employees and members over the last 27 years. We’ll make sure we get back every £ HMRC owes you, which is not something you can be certain of when contacting HMRC yourself! Even if you manage to get through to HMRC, unless you already understand PAYE tax rules, you can’t be certain you’ve been given the correct answers. It’s the same if you manage to get a refund – you will never know it’s the correct amount unless you have someone on your side who knows exactly what they’re doing and with your interests at heart. We provide tax refunds on a No Refund - No Fee basis.
Contact info
United States
- thetaxrefundcompany.co.uk
2.3
Poor
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company relentlessly keeps in touch…
The company relentlessly keeps in touch which encourages you to use the service
19 December 2024
Unprompted review
Reply from The Tax Refund Company
...and we're just as relentless with HMRC to ensure we get back everything you're owed! Thanks for using our service and taking the time to leave us a review, we really do appreciate it. Kind regards.
Easy to use
Easy to use felt confident never explained how long the cast would take
13 December 2024
Unprompted review
Reply from The Tax Refund Company
Hi Charlie, thanks for using our service and for taking the time to leave us a review. With regards to timescales, that very much depends upon 2 things.
Firstly, how complicated a particular client's circumstances are and so how easy it is for them to be able to provide the information we might need.
Secondly, how busy HMRC are and what approaches they are currently taking to processing claims. For example, we are currently receiving refund cheques from them for claims that we submitted in October this year as well as claims that we submitted during January - June.
The good thing is that, regardless of how long they're taking, we will continue to liaise with them on your behalf to ensure we are able to reclaim everything that you are owed.
Kind regards
Reply from The Tax Refund Company
Thanks for using our service Louise, and for taking he time to leave us a review. We really do appreciate both. Kind regards
Excellent ,promptly acted easily
It is easily done appropriately.Helped to focus on.Good job.hope it will work well
26 November 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service and taking the time to leave us a review, we really do appreciate it. Kind regards
Can it be this simple?
20 November 2024
Unprompted review
Reply from The Tax Refund Company
Hi David, thanks for using our service.
Essentially, it all depends upon how complicated your situation is.
We try to make our application process as simple and straightforward as possible to identify if / where a client may be paying too much tax. Once our team have reviewed your application, we'll have a better idea of what extra information we may need (if any).
If everything is straightforward, then yes, it really is that simple!
Kind regards.
So easy to do
5 November 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for the feedback John and thanks for using our services, we really do appreciate it. Kind regards
There are a lot of back up information…
There are a lot of back up information or lists filling up the questions.
3 November 2024
Unprompted review
Reply from The Tax Refund Company
Hi Brenda, thanks for using our service and taking the time to leave us a review.
You're right, sometimes HMRC require quite detailed information in order for us to be able to make a claim on our client's behalf, but this very much depends upon the individual client's circumstances.
Luckily, we're here to decipher it all, so that you don't have to.
Thanks again for using our service, we really do appreciate it. Kind regards
Fairly easy form
1 November 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for the feedback Simon, and also for using our services, we really do appreciate it. Kind regards
Reply from The Tax Refund Company
That's great feedback Ana, thanks for the review and for using our services. Kind regards
Easy to follow
22 October 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for the feedback Cynthia and also for using our services, we appreciate both. Kind regards
Reply from The Tax Refund Company
Thanks for helping to reassure other customers Dom, and thanks for using our services, we really do appreciate it. Kind regards
I have previously utilised this company…
I have previously utilised this company and found them to be very good
14 October 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for the review and for using our service John, we really do appreciate it. Kind regrads
Recommended
Used this company previously, very easy to follow their process and kept me fully informed - would recommend.
11 October 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for using our services Natalie, we really do appreciate it. Kind regards
Easy & straightforward process.
10 October 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for taking the time to leave us a review Tilly and thanks for using our services, we really do appreciate it. Kind regards
Tax Return
Trustpilot reached out to me regarding my tax return. I found the format very easy and useful. I am confident the company can help me.
9 October 2024
Unprompted review
Reply from The Tax Refund Company
That's great feedback Maurice, thank you. Thanks also for using our service, we really do appreciate it. Kind regards
Excellent service
7 October 2024
Unprompted review
Reply from The Tax Refund Company
Thank you for taking the time to leave us a review Linda, and thanks for using our service, we really do appreciate both. Kind regards
Really helpful and easy to complete
Really helpful and easy to complete
4 October 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service and for taking the time to leave us a review, we really do appreciate it. Kind regards
Nice and easy to fill out the form
Nice and easy to fill out the form
4 October 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for the feedback Louise and thanks for using our service, we really do appreciate it. Kind regards
Easy to use claim form
19 September 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service and thanks for the positive feedback, we really do appreciate it. Kind regards.
Very Complete
Your questions were very helpful and to find all the answers you had the best ideas where to find them
18 September 2024
Unprompted review
Reply from The Tax Refund Company
Thant's great feedback Fiona, thank you so much for using our service. Kind regards
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