Just had to delay rating my experience until I had actually gifted lithe cross necklace to my Grandson. He was thrilled and it appears to be the perfect size for this 14 year old young man.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ordering process was easy. I have ordered from The Steel Shop on 3 occasions and am impressed with the quality of most of the items. The ones with the +1 extension sizing usually size on the small... See more
Company replied
After I placed the order, I sent an email with delivery instructions. I got an immediate auto-reply, and a reply from Yinette first thing the next morning, confirming they'd follow through on my reque... See more
Company replied
I asked my husband how many stars and he said, “oh, all the stars.” LOL. High praise from a man who doesn’t wear jewelry but wears this every day. His reasons: quality, easy to use, looks, the engrav... See more
Company replied
Company details
Written by the company
The Steel Shop offers modern stainless steel jewelry crafted for individuality and durability. Each piece is designed with purpose—sleek, timeless, and built to last. We believe jewelry should tell a story, whether it’s a bold statement piece, a meaningful gift, or a personal keepsake. Our collections feature high-quality 316L stainless steel, precision engraving options, and premium packaging, all delivered with fast worldwide shipping and dedicated customer care. Join thousands who trust The Steel Shop for quality, design, and service that stand the test of time.
Premium Stainless Steel Jewelry
Written by the company
- Built to Last, Designed to Impress
- At The Steel Shop, we craft modern stainless steel jewelry that combines strength, style, and meaning. Each piece is made from premium 316L steel, built to resist wear and tarnish, and designed for everyday confidence. From sleek chains to personalized engravings, our collections bring timeless design and lasting quality together.
Our Promise to You
Quality, Confidence, and Care—Guaranteed
Every piece from The Steel Shop is crafted from premium 316L stainless steel and built to last. We stand behind our quality with a 1-year warranty against manufacturing defects and a satisfaction guarantee on every order. Your jewelry is designed to stay strong, shine bright, and arrive ready to wear—because trust is as solid as our steel.
Contact info
Shop the Hottest Steel Styles on Sale
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from THE STEEL SHOP
Hello Alana,
Thank you so much for your kind feedback!
We’re really happy to hear that the item is beautiful, fits well, and is exactly what you expected. It’s always great to know our customers are satisfied with their purchase.
We truly appreciate your support, and if you ever need anything in the future, we’re always here to help!
Stop sending me emails
Product was a 4/5 but I keep getting emails from them even after I've already written a review
26 March 2026
Reply from THE STEEL SHOP
Hello Owen,
Thank you so much for your feedback we’re really happy to hear you’re enjoying the product!
I completely understand how receiving too many emails can be a bit frustrating. If you’d prefer not to receive any more, you can easily unsubscribe by clicking the “Unsubscribe” link at the bottom of any email we’ve sent you. Once that’s done, you should no longer receive further communications from us.
If you run into any issues with it, please don’t hesitate to reach out to support@thesteelshop.com.
Thanks again for your support!
This is the mentality of this company…
This is the mentality of this company you’re getting ready to spend money with I gave them $200 for a bracelet. I’m memorial bracelet that’s how important it was with an engraving on it cause my service dog passed away. They sent it to an address 200 miles from me and there wasn’t even a house on that property or a building of any kind naturally my credit card company gave my money back then I tried to re-order the stuff and they canceled my order because I gave them bad feedback. That’s the company you’re getting ready to deal with people they’re gonna send a rock to a fictitious address and then say hey it was delivered. That’s all we can do. It’s a scam big time in my opinion. These people really got a lot of room for development. They need to open up the Bible and research empathy. That’s what as humans have in our heart that most of us don’t realize that this company obviously doesn’t realize it, but they won’t be around long companies like this come and go seen it for years. You can’t treat people this way and be successful anyways I don’t need your product. I’ve already found one better actually cheaper but better quality so enjoy your hate peace. They probably will not replied to this cause I don’t really think they know what they’re doing outside of it being vengeance and exercising and hatred. They’re probably gonna tell you that we ship it to the address you gave you well I’m sorry but my credit card wouldn’t have approved that address so you need to find another excuse cause I’d say bonehead can’t come up with anything logical that’s why they delivered the product to a vacant lot but it’s going to be interesting. I’m gonna hammer these people every social media. I’m fine. I’m not gonna quit. They don’t realize what they did. I’m still grieving my dog and they want to play the hate game. I’m gonna enjoy this.
31 March 2026
Reply from THE STEEL SHOP
Hi James,
We’re sorry to hear about your experience and understand how important this piece was meant to be.
That said, we do want to clarify that we shipped the order to the exact address provided at checkout. After the delivery issue, a chargeback was opened without giving us the opportunity to investigate or resolve the situation directly.
We also noticed that the new order placed afterward was entered with a very similar address. Given the previous chargeback and the circumstances, we’re unfortunately not able to take on the risk of fulfilling future orders in this case.
Additionally, some of the language used in your communications with our team was not appropriate or acceptable. We’re always here to help and find solutions, but we do require respectful communication.
We wish you all the best moving forward and appreciate your understanding.
Reply from THE STEEL SHOP
Hello Diego,
Thank you so much for your feedback!
We’re really happy to hear that you’re pleased with the quality and condition of the product. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
We hope you continue to enjoy your piece, and we look forward to serving you again in the future!
Reply from THE STEEL SHOP
Hello Jordan,
Thank you so much for the 5 stars!
We’re thrilled to hear you’re very pleased with your purchase. Your support truly means a lot to us, and we hope to serve you again soon!
Cheap chain for 100
Cheap chain for 100. Doesn’t do price adjustments if price decreased the day after you purchased
31 March 2026
Reply from THE STEEL SHOP
Hello Lisa,
Thank you for taking the time to share your feedback we’re really sorry to hear that your experience didn’t meet your expectations.
We’d like to reassure you and other customers that we stand behind the quality of our pieces, and we always aim to offer fair pricing across our collections. Regarding pricing, our promotions are time-based, and as noted in our policy, we’re unfortunately unable to offer price adjustments for purchases made outside of active promotional periods.
That said, your experience matters to us. If there’s anything we can do to help or if you’d like us to take a closer look at your order, please don’t hesitate to reach out to us at support@thesteelshop.com we’d be more than happy to assist you.
We truly appreciate your feedback and the opportunity to improve.
Good quality for the price point
24 March 2026
Reply from THE STEEL SHOP
Hello William,
Thank you for your feedback!
We’re really glad to hear you found the quality to match the price point that’s exactly what we aim for.
We truly appreciate your support and hope to have you back again soon!
I like the idea but the return policy…
I like the idea but the return policy is not encouraging for online purchase.
31 March 2026
Reply from THE STEEL SHOP
Hello Cristina,
Thank you for sharing your thoughts we truly appreciate your honesty.
We completely understand that a return policy can play a big role in feeling confident when shopping online. Our policy is designed to be clear and consistent, while allowing us to maintain the quality of our products and keep our pricing fair for all customers.
That said, we always encourage customers to reach out to us before placing an order if they have any doubts we’re more than happy to help with sizing, product details, or anything else to ensure you make the right choice the first time.
Your experience matters to us, and we’re always here to help. If you ever have any questions or need assistance, please don’t hesitate to contact us at support@thesteelshop.com.
Thank you again for your feedback!
I ordered my product and literally…
I ordered my product and literally received it the next day. Product received is very nice quality. I would recommend this company!!
23 March 2026
Reply from THE STEEL SHOP
Hello Denise,
Thank you so much for your wonderful review!
We’re thrilled to hear your order arrived so quickly and that you’re happy with the quality of your piece. That’s exactly the experience we strive to provide.
We truly appreciate your recommendation and your support it means a lot to us!
Beautiful bracelet and easy to fill
Beautiful bracelet and easy to fill. I love being able to carrying around a piece of my best friend without it being obvious
23 March 2026
Reply from THE STEEL SHOP
Hello Sarabeth,
Thank you so much for your kind words!
We’re truly honored that your bracelet holds such a meaningful place in your life. Being able to carry a piece of your best friend with you in such a subtle and personal way is exactly what these pieces are meant for.
We’re so glad you found it both beautiful and easy to fill. Thank you again for trusting us with something so special.
Reply from THE STEEL SHOP
Hello Marc,
Thank you so much for your kind feedback!
We’re really happy to hear you loved the product and had a great experience with our customer service that means a lot to us.
We truly appreciate your support and look forward to helping you again in the future!
Very reputable company with quality…
Very reputable company with quality merchandise
26 February 2026
Reply from THE STEEL SHOP
Hello Larry,
Thank you so much for your kind words!
We’re truly grateful for your trust and are happy to hear that you’re satisfied with the quality of our products. Your support means a lot to us, and we look forward to serving you again soon!
Reply from THE STEEL SHOP
Hello Austin,
Thank you so much for your feedback!
We’re really glad to hear you enjoyed the customization it’s something we put a lot of care into to make each piece feel special.
We truly appreciate your support and hope to create something for you again soon!
The communication throughout was pure…
The communication throughout was pure professionalism. The quality matched expectations. The message is subtle yet impactful. Highly recommend
27 March 2026
Reply from THE STEEL SHOP
Hello Kohn,
Thank you so much for your thoughtful review!
We’re truly glad to hear that your experience with us reflected the level of professionalism we strive for, and that the quality met your expectations. It means a lot to know the piece delivered a message that feels both subtle and impactful that’s exactly what we aim for.
We really appreciate your recommendation and look forward to assisting you again in the future!
Exchange Denied
Unable to exchange tennis bracelet due to minor scratches on clasp after trying on with the Bold Grid Chain bracelet also purchased from the same order. After several messages to customer service explaining that the bracelet was tried on above and below the Bold Grid bracelet, they believed this item was worn not tried on and denied an exchange. Shipping cost was my responsibility on the return and then they charged me to ship it back to me. Unfortunately, I really love the Bold Grid bracelet but may not purchase from them in the future due to this event. May I suggest different packaging/protective seal around clasps allowing items to be tried on.
18 March 2026
Reply from THE STEEL SHOP
Hello Denise,
Thank you for your message and for taking the time to share your situation with us. I’m really sorry for the inconvenience and frustration this has caused you.
I just want to gently clarify that, according to our return policy, we’re unable to accept items that have been scratched or show visible wear. This is because we need to ensure all returned pieces can be safely inspected, restocked, and sent out to another customer in perfect condition. Because of this, we do have to apply the same standard consistently for everyone.
I completely understand this isn’t the outcome you were hoping for, especially if you were expecting an exchange, and I’m truly sorry for that. We really do appreciate your understanding in this situation.
If you have any questions or would like us to review anything further with you, please don’t hesitate to reach out at support@thesteelshop.com our team is always here to help and support you as best as we can.
Rod Necklace Review
Super easy to order and arrived much quicker than I expected in great shape!
18 March 2026
Reply from THE STEEL SHOP
Hello Emily,
Thank you so much for your review!
We’re so glad to hear that your ordering experience was smooth and that your rod necklace arrived quickly and in great condition that’s exactly what we aim for.
We truly appreciate your support and hope you enjoy your piece!
Reply from THE STEEL SHOP
Hello David,
Thank you so much for your review!
We’re really glad to hear you were happy with both our response time and the quality of your item. That’s exactly the experience we strive to provide.
We truly appreciate your support and hope to serve you again soon!
Beautiful bracelet
Beautiful bracelet! Quick shipping and packaging is nice. Thank you ☺️
26 March 2026
Reply from THE STEEL SHOP
Hello Iowna,
Thank you so much for your kind review!
We’re so happy to hear that you love the bracelet and that everything from the shipping to the packaging met your expectations.
We truly appreciate your support and hope to see you again soon!
Excellent customer service
Romina was awesome in guiding my return and sending a new pair of earrings that she personally checked before they were shipped. She emailed me every step of the way and was super kind. Great service. Love my earrings! Would recommend the steel shop and I will most def shop here again💜
17 March 2026
Reply from THE STEEL SHOP
Hello Dani,
Thank you so much for your kind words!
We’re truly happy to hear that you had such a positive experience and that you love your earrings! It’s wonderful to know the support and care throughout your return process made everything smooth for you.
We really appreciate your recommendation and your trust in The Steel Shop it means a lot to us. We look forward to having you shop with us again soon!
Fast shipping and good quality.
25 March 2026
Reply from THE STEEL SHOP
Hello Pablo,
Thank you so much for your kind feedback!
We’re thrilled to hear that you’re happy with both the fast shipping and the quality of your item. That’s exactly what we strive for!
We truly appreciate your support and hope to serve you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.