I tend to judge a company by how it deals with adversity and when things don’t go as planned. I ordered Apple Gen 4 AirPods case and, unfortunately, received a Gen 3 case. After identifying the error... See more
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Review summary
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I lost one ear bud on my morning walk. Having not heard of Sound Cafe before I was a bit sceptical, however after reading reviews & checking them out on trustpilot I ordered my spare earbud. It arrive... See more
I have to give this company 5 stars for delivering what I ordered and within 48 hours. I ordered a single iPod that accidentally got run over 🤔. As a parent I’m grateful for someone selling these m... See more
Gonna be honest I was actually worried if I’m gonna get my AirPod. But safe to say got what I ordered genuine product only took 2 days to get delivered I do recommend THESOUNDCAFE.
Company details
Written by the company
The Sound Cafe is the UK’s go-to destination for replacement AirPods and charging cases. Whether you’ve lost a single earbud, damaged your case, or need a cost-effective refurbished option, we make replacing your AirPods simple and affordable. We stock a full range of genuine Apple AirPods, including 2nd, 3rd, and 4th Generation models, plus AirPods Pro (1st and 2nd Gen). Customers can purchase items individually – left AirPod, right AirPod, or charging case – so you only pay for what you need. Our products are available in brand new or professionally refurbished condition, with clear grading so you know exactly what to expect. Every AirPod is tested for sound quality, pairing functionality, and battery performance before dispatch. We offer same-day shipping on weekday orders and free UK delivery as standard, helping you get back to your music faster. At The Sound Cafe, we pride ourselves on transparency, reliability, and excellent customer service. With thousands of happy customers, our reputation is built on delivering quality Apple replacements quickly and hassle-free. Whether you need a single AirPod or a complete set, you can trust us for genuine products, fair pricing, and dependable service.
Contact info
PO Box 955, SK4 9FX, Stockport, United Kingdom
- support@thesoundcafe.co.uk
- thesoundcafe.co.uk
4.6
Excellent
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Replacement AirPod pro
Lost my left AirPod pro. Ordered a replacement from the sound cafe which arrived in 2 days. Works perfectly. Great service.
19 August 2025
Really impressed
Really impressed at the ease of ordering and speed of service. Delivered really quickly and set up information straightforward. Would recommend.
16 August 2025
So good
So good. Super communicative. Very quick delivery via royal mail 24 hour tracked. I managed to order the wrong AirPod, but replacement and refund were seamless.
20 August 2025
Unprompted review
Freddie has been very helpful and can…
Freddie has been very helpful and can only congratulate him for communication and ability to think outside the box
13 August 2025
Great service
I chose the wrong item, and the team handled it effectively and efficiently. Smooth process! Highly recommend. The product also works great.
12 August 2025
Unprompted review
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