The Scent Reserve Reviews 

9,641
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,409 reviews, reviewers had a great experience with this company. Customers are consistently impressed with the quality of the products, noting that many perfumes smell exactly like the originals and are long-lasting, often for several hours or even overnight. The delivery service is frequently praised for its speed, with many orders arriving within a couple of days, sometimes even the next day. Reviewers also highlight the excellent customer service, particularly the prompt and helpful responses from staff members when issues arise. However, some people mentioned issues with order accuracy, such as receiving incorrect items or fewer bottles than expected in promotional offers. There were also occasional complaints about certain product scents not lasting long or not matching the original fragrances as closely as anticipated, particularly with room fragrances and candles. A few customers experienced problems with damaged items during delivery or unresponsive customer support regarding these issues.

What people talk about most

Product

Customers consistently express delight with the product, praising the amazing and long-lasting scents that... See more

Order

People report ambiguous experiences with order, with many customers expressing delight over rapid delivery,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many praising the speed and efficiency, often receiving... See more

Quality

Reviewers mention positive feedback about quality, with many praising the amazing scents and impressive... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the exceptional and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

One of my 4 bottles had leaked when arrived, communication with the company was easy and quick and they replaced all 4 bottles without me asking. All 4 perfumes smell like the originals.

Company replied

Rated 4 out of 5 stars

Thought I'd give it a try, as a bargain at that price!! Pleased with the fast delivery!! I know the company doesn't spend too much on making a fuss, I.e advertising, packing, etc! However when I recei... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing scents....I was extremely sceptical about buying, however, I am so glad I did...Scents are heavenly, smell exactly the same as the real deal and for pennies essentially...delivery i... See more

Rated 5 out of 5 stars

Pedro in TSR has provided with great customer service! I have bought their 4x100ml perfumes and let me tell you they are amazing! People asked what I was wearing! However, it would be really great i... See more


Company details

  1. Perfume Store

Written by the company

At The Scent Reserve, we believe that everyone deserves to experience luxury fragrances without breaking the bank. Our mission is to bring you high-quality perfumes inspired by the latest high street brands, but at a fraction of the cost.


Contact info

4.1

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(9,641)

4,163 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Time Customer

I had a discount code for The Scent Reserve so I thought I'd give them a try, the coupon didn't work so I emailed them and got an immediate reply (thank you Pedro). The coupon worked and I got 4 X 100mls and a 30ml for a bargain price of under £30.

The delivery was excellent and arrived within 2 days. The perfumes I ordered smell devine, I especially love the 494 Lost Cherry and 22 I Want Choo. I would highly recommend The Scent Reserve and thank you to Pedro for sorting the discount out for me 👍

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Mistake resolved quickly

Placed an order came very quickly unfortunately 2 items were incorrect. I contacted customer services via email and had a very quick response from Pedro who told that I would be sent the correct items but also could keep the ones sent in error. Excellent service all round.

4 July 2026
Unprompted review
Rated 4 out of 5 stars

Not perfect, but exceptionally good.

The perfumes arrived quickly and are very reasonable imitation of the desired scents.

They last well, are great value for money and I would buy again. The only negative I find vs the originals is that on initial application, the scents are very strong and unpleasant, this calms down to become extremely nice after about 10-15 mins.

These are great for daily use, keeping your originals for occasions and special nights out.

24 June 2026
Rated 4 out of 5 stars

Above and beyond service

Im sure when the fragrances arrive I'll be able to increase this review to 5 star.
The email promo code i received didn't work so customer service promptly sent out a new code within a couple of hours but that didn't work either. As soon as I reported the issue again CS staff were quickly arranging getting the free gift sent out to me asap and were so pleasant in their efficiency.
Just the contact with CS agents alone has made me want to continue purchasing from Scent Reserve before I've even received my order - so many retailers dont care about customer experience anymore, just about profits.
Fingers crossed the fragrances are just as great as the service

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Purchased 4 bottles and had an issue with 1 of them leaking when unpackaged. Contacted customer service and Pedro organised a replacement straight away. Brilliant customer service 👍

4 July 2026
Unprompted review
Rated 5 out of 5 stars

My daughter brought me the box set of…

My daughter brought me the box set of five small aftershaves and I was sceptical at first because there was simply no name on any of the bottles. However after trying them and searching on the company's website and finding out what each one was inspired by I have to agree that they are very similar and do last a long time. So impressed I purchased some more.

26 June 2026
Rated 5 out of 5 stars

I had an issue adding another item to…

I had an issue adding another item to my order and was being charged a second delivery fee, but Pedro replied within a minute and quickly sorted it out so I only paid one charge.
Great customer service and excellent products, always good value, well packaged, and lovely on arrival. Thank you, Pedro, for your fast and helpful support!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Issue resolved and quality product

Had an issue with the wrong scent being sent, emailed and received a response within the hour with the correct scent being sent out. Cannot fault that. The perfumes are great, smell amazing and price is amazing too

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery, I did have a bottle that leaked and I got in touch via the online chat and within minutes a new bottle was on its way, amazing service will definitely be ordering again.

25 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look