The Scent ReserveReviews 

9,606
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 4,409 reviews, reviewers had a great experience with this company. Customers are consistently impressed with the quality of the products, noting that many perfumes smell exactly like the originals and are long-lasting, often for several hours or even overnight. The delivery service is frequently praised for its speed, with many orders arriving within a couple of days, sometimes even the next day. Reviewers also highlight the excellent customer service, particularly the prompt and helpful responses from staff members when issues arise. However, some people mentioned issues with order accuracy, such as receiving incorrect items or fewer bottles than expected in promotional offers. There were also occasional complaints about certain product scents not lasting long or not matching the original fragrances as closely as anticipated, particularly with room fragrances and candles. A few customers experienced problems with damaged items during delivery or unresponsive customer support regarding these issues.

What people talk about most

Product

Customers consistently express delight with the product, praising the amazing and long-lasting scents that... See more

Order

People report ambiguous experiences with order, with many customers expressing delight over rapid delivery,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many praising the speed and efficiency, often receiving... See more

Quality

Reviewers mention positive feedback about quality, with many praising the amazing scents and impressive... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the exceptional and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

One of my 4 bottles had leaked when arrived, communication with the company was easy and quick and they replaced all 4 bottles without me asking. All 4 perfumes smell like the originals.

Company replied

Rated 4 out of 5 stars

Thought I'd give it a try, as a bargain at that price!! Pleased with the fast delivery!! I know the company doesn't spend too much on making a fuss, I.e advertising, packing, etc! However when I recei... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing scents....I was extremely sceptical about buying, however, I am so glad I did...Scents are heavenly, smell exactly the same as the real deal and for pennies essentially...delivery i... See more

Rated 5 out of 5 stars

Pedro in TSR has provided with great customer service! I have bought their 4x100ml perfumes and let me tell you they are amazing! People asked what I was wearing! However, it would be really great i... See more


Company details

  1. Perfume Store

Written by the company

At The Scent Reserve, we believe that everyone deserves to experience luxury fragrances without breaking the bank. Our mission is to bring you high-quality perfumes inspired by the latest high street brands, but at a fraction of the cost.


Contact info

4.1

Great

TrustScore 4 out of 5

10K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(9,606)

4,132 reviews in the last 12 months

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Rated 5 out of 5 stars

Issue resolved and quality product

Had an issue with the wrong scent being sent, emailed and received a response within the hour with the correct scent being sent out. Cannot fault that. The perfumes are great, smell amazing and price is amazing too

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery, I did have a bottle that leaked and I got in touch via the online chat and within minutes a new bottle was on its way, amazing service will definitely be ordering again.

25 June 2026
Rated 5 out of 5 stars

Pedro in TSR has provided with great customer service!

Pedro in TSR has provided with great customer service! I have bought their 4x100ml perfumes and let me tell you they are amazing! People asked what I was wearing! However, it would be really great if they could add *la belle* by Jean Paul Gaultier. I am eager to buy it ASAP.
Please consider it Scent reserve. Overall, very good experience with them, including delivery, customer service and particularly fragrances!
❤️xx

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing scents...

Absolutely amazing scents....I was extremely sceptical about buying, however, I am so glad I did...Scents are heavenly, smell exactly the same as the real deal and for pennies essentially...delivery is super quick. I ordered on the sunday and by monday lunchtime they had been delivered, absolutely delighted and will be purchasing more for myself and birthdays and christmas....

21 June 2026
Unprompted review
Rated 5 out of 5 stars

After my second purchase with the scent…

After my second purchase with the scent reserve I can honestly say there the best affordable aftershaves out there, I’ve had so many compliments and friends are starting to buy them themselves, I’ve had 8 bottles so far and looking to buy more

26 June 2026
Rated 5 out of 5 stars

I couldn't be happier with my…

I couldn't be happier with my experience. I placed my order, and it arrived on my doorstep within 24 hours—talk about lightning-fast delivery!
The Packaging: Secure, pristine, and beautifully presented.
The Scent: Absolutely incredible. It is exactly what I was hoping for, if not better.
The Scent Reserve has officially nailed the trifecta of online shopping: unbeatable speed, top-tier customer service, and an amazing product. I will absolutely be ordering again.
Highly recommended!

26 June 2026
Rated 5 out of 5 stars

I've bought several of the Scent…

I've bought several of the Scent Reserve perfumes now and can safely say that the Myrrh and Tonka, Classique and Si smell exactly like the perfume they are meant to be mimicking. The scent lasts for hours too! I would highly recommend Scent Reserve for affordable perfume and have already recommended to friends. Love, love, love it!

26 June 2026
Rated 5 out of 5 stars

Only half my order was sent out

Only half my order was sent out, I contacted them and they promptly sent me out the rest of my order. The scents are phenomenal, exact replicas of authentic ones. I wouldn’t buy from anywhere else. They last all day too, I’m always getting compliments

3 July 2026
Unprompted review

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